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Westgate Smoky Mountain Resort & Spa

07/05/2017 08/05/2017
1 room 2 adults 0 children
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Westgate Smoky Mountain Resort & Spa
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2,960 Reviews from our TripAdvisor Community

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Showing 2,927: English reviews
Fort Wayne, Indiana
Reviewed 8 March 2017 via mobile

We came to WGRSM Westgate Resorts Smoky Mountains in 2015 and bought a timeshare. My wife and I love it here. We've gone from a 1 bedroom to now a 4 bedroom cabin. We will be here often and hope to one day soon call TN home. With people as friendly as Lisa Stoner from Westgate who wouldn't want to...

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Helpful?
Thank Brian Y
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for sharing your positive feedback with us. It brings us great pleasure to see that our exceptional staff was able to take part in your most recent Gatlinburg vacation experience. Thank you for being a part of our Westgate family. We are looking forward to serving you again very soon! Nat

Reviewed 6 March 2017

We were a group of 8 who stayed here for one week. All staff we encountered were warm and hospitable - very upbeat. Our point of contact was Rob - he was thorough, approachable, and provided excellent customer relations to our group. We could not stay in the Grand, since it burned down (they are rebuilding). Nonetheless, our accommodations were...

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Helpful?
Thank Christina M
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Your comments are appreciated and welcomed. It is delightful to learn that you and your party were able to thoroughly enjoy of our friendly resort staff, comfortable accommodations, and prime location. We hope to see you again soon, to better enjoy of all the new features that we are implementing at our property. Nat

Valdosta, Georgia
Reviewed 23 February 2017

Every staff member we encountered at the Westgate Smoky Mountain Report was friendly and helpful. We noticed that one of our tires looked low. I asked at the front desk if anyone in the maintenance department had a tire gauge we could use. David Lloyd brought a tire gauge and an air tank to where we were parked and took...

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Helpful?
1Thank funtravelor2017
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you so much for choosing our resort. We are delighted that you enjoyed our friendly and helpful staff. We hope to see you again soon! Lissy

Murphy, North Carolina
Reviewed 23 February 2017

Me, my boyfriend, my mom, and her boyfriend we went there in 2016. We owned the place, we had really great time there. We got to ride around in a golf cart, we rode all the up to the top but we ran out of gas lol. It looked very pretty from the top.

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1Thank emilyedwards033
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you so much for your review. We are happy to hear that you enjoyed your family vacation at our resort. We cannot wait to see you again soon! Lissy

Reviewed 23 February 2017 via mobile

Talk about Hospitality! I've been to many Westgate properties, but this one is by far the BEST in customer service. Upon arriving, our concierge JASON texted me to find out if I needed anything before I arrived. He was extremely friendly and helpful the entire time. He contacted me everyday to ensure my stay was a success! The greeters at...

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Helpful?
1Thank Frayall
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

We are beyond thrilled that you enjoyed your overall experience. It is fantastic to hear that you enjoyed our resort activities and our accommodating staff. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future! Lissy

Mexico
Reviewed 21 February 2017 via mobile

I just want to compliment Jen in the vacation Services she helped us with all of our shows questions about all the entertainment she's very knowledgeable in her field and if you have any questions about any entertainment she knows it all just so see her at Westgate Gatlinburg Tennessee in the booking department

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2Thank roost7010
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for your review. Our mission is to ensure our guests enjoy their stay and it was our pleasure to extend this courtesy to you. The next time you’re in town; we would love to exceed your expectations once again. Lissy

Reviewed 19 February 2017 via mobile

We came for a family vacation with some friends in February 2017 and did the sales tour for a deeply discounted stay. Our original reservations were for the River Terrace in Gatlinburg and they had to move is because of overbooking. At first, we were disappointed because we had a dining certificate for Drafts restaurant which is located at River...

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1Thank Jeff C
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for sharing your feedback. We are pleased to hear that you enjoyed our accommodations and found our staff to be helpful to your needs. We look forward to seeing you again soon! Lissy

Reviewed 18 February 2017 via mobile

We actually got engaged here last year and loved the resort so we decided to come back for our wedding. The staff is friendly and did everything they could to make our stay wonderful, especially Maria Windham. I dealt with her after the fires and when we got here she did what she could to fix a problem we had....

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2Thank Heather B
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

We are beyond thrilled that you choose our resort for such a special occasion. It is great that our staff was able to go above and beyond throughout your stay. We look forward to providing you with many vacation memories to come! Lissy

Hayden, Alabama
Reviewed 15 February 2017

Our two kiddos loved the water park here at Westgate and the staff were very friendly and accommodating. Other than that, we didn't really enjoy our stay here. The beds and sofa beds were very uncomfortable and we could hear everything at our neighbors (and I'm sure they could hear us). We ended up attending the time share presentation for...

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3Thank KristyB77
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for sharing your experience. It is wonderful to hear that you enjoyed our water-park and friendly staff. It is unfortunate to hear that you encountered a less than desirable stay at our resort. Participating for our timeshare presentation and vacation packages is voluntary; this option is available for our guests who are interested in purchasing timeshare. As a...

Glenside, Pennsylvania
Reviewed 15 February 2017

The resort itself is large and has a lot of opinions on things to do. While my husband and I were there, they were expanding. We were there right before the fire got to the resort, so I am not sure at this point where they stand with the expansion. The downfall, for us, was the unit in which we...

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Helpful?
1Thank Leslie M
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for your review. Your feedback is great appreciated as we are in the process of many enhancements and renovations throughout the property. It is great to hear that you enjoyed our convenient location. Please come back and visit us again soon! Lissy

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
A Prime Location in the Beautiful Great Smoky Mountains Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, offers guests all the comforts of a fully furnished home, all within minutes of Great Smoky Mountains National Park - the most-visited national park in the United States - as well as Dollywood theme park and bustling downtown Gatlinburg. With easy access to a multitude of outdoor recreational opportunities and a variety of onsite amenities, including an amazing indoor/outdoor water park, your dream vacation is waiting at Westgate Smoky Mountain Resort & Spa! ... more   less 

Additional Information about Westgate Smoky Mountain Resort & Spa

Address: 915 Westgate Resort Rd., Gatlinburg, TN 37738-5155
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $127 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Westgate Smoky Mountain Resort & Spa 3.5*
Number of rooms: 938
Reservation Options:
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Also Known As:
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Smoky Mountain Resort
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Tennessee
Westgate Smokey Mountain Resort
Gatlinburg Westgate
Hotel Style:
#4 Top resorts Hotel in Gatlinburg
#19 Romantic Hotel in Gatlinburg
#22 Family Hotel in Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Westgate Smoky Mountain Resort & Spa staff and other travellers.
73 questions
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Questions? Get answers from Westgate Smoky Mountain Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms with mountain views or better!”
chrislU2713AR, 21 Apr 2017 | Read review
“One bedroom facing the main road, top floor, provided a great view and a lot of privacy.”
  • King bed with desk and flat screen TV and access to patio
  • Daytime view from patio
  • Patio and night view
  • Living room with gas fireplace and flat screen TV and access to patio
andreae617, 20 Apr 2017 | Read review
“This is a beautiful resort. Check their website for bargain prices.”
vanpgibson, 7 Apr 2017 | Read review
“rooms in the 300s have really thin walls”
S4237MVlesliem, 15 Feb 2017 | Read review
“Great location”
59tommyl, 13 Feb 2017 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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