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Westgate Smoky Mountain Resort & Spa

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2,945 Reviews from our TripAdvisor Community

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There are newer reviews for Westgate Smoky Mountain Resort & Spa
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Showing 2,912: English reviews
Franklin, Tennessee
Reviewed 1 July 2015

The facilities are excellent with spacious and clean rooms complete with washer, dish washer and kitchen. Common resort areas are a definite plus and restaurants are about average in terms of quality and price. We drove in and arrived late to the 24hour checkin counter. Bell services were all but closed down so the lone bellman gave us a map...

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Helpful?
3Thank Jonathan B
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for your review of the Westgate Smoky Mountain Resort. We are pleased that you enjoyed our property and your unit. Providing our guests with superior service and quality accommodation is always are goal and we are happy to hear we did just that. We sincerely apologize for the inconvenience of the sales staff. It is definitely not our...

Reviewed 30 June 2015 via mobile

Great place to stay. .the air is breathtaking. So much to do staying at the west gate resort the people are friendly. The little creeks that run almost every where is so refreshing hiking is sure to be on your list. Sugar lands downtown is a must to visit. The shows is spectacular of course zip lining in tenesse is...

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2Thank Jaiktpi
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you so much for sharing your comments. We’re excited to hear you enjoyed our atmosphere and found our staff to be friendly. It’s great you enjoyed our location and was able to do many things around the area. We hope you come back and visit us again soon! Sincerely, Lissy

Nashville, Tennessee
Reviewed 30 June 2015

My room felt like a dungeon. It was below street level; you had to walk down steps to get to the room; there was very little natural light into the room and the windows faced a concrete wall. The ceiling is shorter than normal making it feel claustrophobic. Being in the basement mean there's naturally no balcony or patio, and...

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Helpful?
10Thank ChadzInfo
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

We appreciate your feedback. We regret to hear that you may have had a less than satisfying stay with us. Your frustrations are understood, and we are saddened because we want to provide the best possible experience for all of our guests and owners. We are a timeshare resort, and we offer guests the opportunity to take a tour, and...

South Point, Ohio
Reviewed 30 June 2015 via mobile

Great family friendly place recommend it for everyone if you can afford it great food friendly workers are amazing and so is the indoor water park it's pretty awesome in general and just overall a great family friendly place and great for your kids if they like water slides and a good gym area for adults

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Helpful?
Thank jarrettG98
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you so much for your response. We’re thrilled you enjoyed our family friendly resort. We hope you come back and visit us again soon! Sincerely, Lissy

Reviewed 30 June 2015 via mobile

Hi resort is nicely placed and good rooms with amenities in good shape however service takes away all credit . Our room got cleaned once in 3 days that too only bedroom ! Living area untouched . We need to call 1234 their service no hell lot of time . Price is too much good only if u get some...

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Helpful?
Thank Chintan M
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you so much for your feedback. We’re beyond thrilled you enjoyed our resort and room amenities. As a timeshare resort, our housekeeping schedule may run a little differently as we only provide mid-week cleanings. Nonetheless, we advise our guests not to hesitate if they need any assistance throughout their stay. We hope you come back and visit us again...

Locust Grove, Georgia
Reviewed 29 June 2015

We stayed here June 21-28 and we were told that check in was at 4 pm. We arrived at 4:45 to be told that our unit was not cleaned and that we would have to wait. We did not get to check in until almost 6 pm. There are way too many condos in this resort and not nearly enough...

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5Thank denese m
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you for your comments. We regret to hear that you may have encountered some difficulties during your check-in. Cleanliness is a priority and our housekeeping team is there to ensure that each unit is spotless and ready for our guest’s arrival. The presentation is optional for owners and guests with the exception of those who are traveling under a...

North Lincolnshire
Reviewed 29 June 2015

Hotel... this place is lovely, its got a fabulous water complex, great gym, lovely staff, nice bar with veranda outside, great outdoor swimming pool. We drove but, there is a bus that takes you into town for all the great things to do. Meals in the restaurant are nothing special but ok if you can't be bothered to go into...

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4Thank Holidayfairy42
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you so much for your review. We’re glad you enjoyed the many things we have to offer. As you mentioned, we have many resort amenities the entire family can enjoy such as our pool, indoor water-park, and recreational facilities. As a timeshare resort, we offer guests the opportunity to participate in our tours and receive certain incentives, with no...

Reviewed 29 June 2015 via mobile

Everything was nice in the unit great location and the check in agent Lynda was very nice and very knowledgeable the water park was small but ok other than you having to pay to go use it it's a Time share so beware they try to get you to buy in

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1Thank Jamie W
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

location. Although our water park is connected to the resort, it is also open to the public. As a timeshare resort, we offer guests the opportunity to participate in our tours and receive certain incentives, with no obligations. We hope you come back and visit us again soon! Thank you so much for your feedback. It’s great you enjoyed our...

Grovetown, Georgia
Reviewed 29 June 2015

I don't know what other people experienced but my family love our stay. The most relaxing and exciting time for my family was the Wild Bear Falls Water Park. It was awesome and the family loved the water slides, pool and lazy river. The snack bar was also good and their prices were ok. We had an entire floor which...

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1Thank edwardsfamily30813
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

It’s wonderful to hear you had a fantastic stay with us. We’re glad you enjoyed our accommodations such as our spacious units and resort amenities. It’s great our staff was able to provide you with a late check out. We feel honored you would recommend us and we hope to see you again soon! Best Regards, Lissy

Reviewed 29 June 2015

We are owners at this resort and LOVE the charming decor and amenities offered to guests and owners. In honesty, summer is NOT the best time to visit. The resort property is very busy and this is not a good time to be "in a hurry." There are many families and children, so if that is not to your liking,...

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3Thank Hills1201
WestgateGuestRels, Guest Relations Manager at Westgate Smoky Mountain Resort & Spa, responded to this review

Thank you so much for sharing your experience. We love to hear when our guests and owners have an enjoyable stay at our resort. It’s great to hear you enjoyed our units and found our staff to be helpful and responsive. As you mentioned, we are during busy season but we continue to work hard on exceeding all our guests...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
A Prime Location in the Beautiful Great Smoky Mountains Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, offers guests all the comforts of a fully furnished home, all within minutes of Great Smoky Mountains National Park - the most-visited national park in the United States - as well as Dollywood theme park and bustling downtown Gatlinburg. With easy access to a multitude of outdoor recreational opportunities and a variety of onsite amenities, including an amazing indoor/outdoor water park, your dream vacation is waiting at Westgate Smoky Mountain Resort & Spa! ... more   less 

Additional Information about Westgate Smoky Mountain Resort & Spa

Address: 915 Westgate Resort Rd., Gatlinburg, TN 37738-5155
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $151 - $265 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Westgate Smoky Mountain Resort & Spa 3.5*
Number of rooms: 938
Reservation Options:
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Also Known As:
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Smoky Mountain Resort
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Tennessee
Westgate Smokey Mountain Resort
Gatlinburg Westgate
Hotel Style:
#4 Top resorts Hotel in Gatlinburg
#19 Romantic Hotel in Gatlinburg
#22 Family Hotel in Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Westgate Smoky Mountain Resort & Spa staff and other travellers.
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Questions? Get answers from Westgate Smoky Mountain Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms in the 300s have really thin walls”
 of 5 bubbles S4237MVlesliem, 15 Feb 2017 | Read review
“Great location”
 of 5 bubbles 59tommyl, 13 Feb 2017 | Read review
“Don't stay by the stairwell if you can. Center room.”
 of 5 bubbles 935jeromef, 21 Jan 2017 | Read review
“Make sure they don't put you near any new construction. Cabins at the top of the mountain have the most spectacular views!”
 of 5 bubbles Ourtwocentsworth, 8 Jan 2017 | Read review
“Rooms at the top of the mountain are quiet and excellent view”
 of 5 bubbles RickM386, 4 Jan 2017 | Read review
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