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Mountain Shadows Log Home Resort

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Mountain Shadows Log Home Resort
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110 Reviews from our TripAdvisor Community

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Showing 109: English reviews
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Reviewed 4 days ago NEWvia mobile

A log cabin in the forest not a five star modern hotel! This we did not expect a luxury apartment, perhaps those with negative reviews had expected something different. We had a great time. Beautiful, peaceful and relaxed. Great location for Gatlinburg and Smokys. There were some problems with internal door locks and some crockery broken, no hair dryer or...

Thank DavidBK
Mishawaka, Indiana
Reviewed 1 October 2016 via mobile

We and our friends stayed here and had a nice cabin!!!! Easy parking comfy beds a real nice set up. Hot tub, also jacuzzi bath tub and pool table. Swimming pool was available but is t was a little chilly for the hot tub and pool. Close to shopping and downtown Gatlinburg and Pigeon Forge.

Thank tdolly2
About Hotel's Favourite Review
MountainShadows, Guest Relations Manager at Mountain Shadows Log Home Resort, responded to this review

Thank you so much for your comments about your cabin and stay. Much appreciated!

Reviewed 5 days ago NEWvia mobile

We stayed in Bear Necessities. Perfect, clean cabin for our vacation in Gatlinburg. Kids love the hot tub! Bedrooms and bathrooms are great, couldn't ask for more. Fully equipped kitchen made it easy for meals too.

Thank Ken A
MountainShadows, Public Relations Manager at Mountain Shadows Log Home Resort, responded to this review

We appreciate your comments about one of our most popular vacation homes and hope to see you many times in the future.

Lebanon, Tennessee
Reviewed 7 March 2017 via mobile

1604 Maple Tree Cottage. Worst place ever, up stairs not bad. Downstairs a whole other matter. Carpets stained and nasty, bed was comfy. Bathroom was GROSS scum ring around tub. Floors looked as if they had not been cleaned, just swept over. Never mopped, corners had black crud in then. Sent manager pictures and have had no response. The towel...

Thank Patricia H
MountainShadows, Public Relations Manager at Mountain Shadows Log Home Resort, responded to this review

We’re very sorry this guest was unhappy with portions of their cabin. We always make sincere efforts to address and correct matters as soon as we learn about them during a guest visit. Unfortunately we we did not have an opportunity in this situation as we only learned about these concerns after guest departure. In a subsequent contact, we did...

Reviewed 30 January 2017 via mobile

The cabin was beautiful. Had a few things that needed attention, cleaning of vents and fans. The shower curtain needed cleaning in the main floor. Everything else over all was fine. We had a great time. I do property mgmt for a living and I check everything as a habit including bedbugs. We enjoyed our time. We stayed in bear...

Thank Mary G
MountainShadows, Public Relations Manager at Mountain Shadows Log Home Resort, responded to this review

Thank you for your comments and input. We have had our housekeeping staff address these issues . We’re so glad you had a good time during your visit to Gatlinburg.

Reviewed 2 January 2017 via mobile

By far the worst experience I have ever had with any resort or business period. My fiancé and I booked a cabin for New Years weekend because we were getting married in Gatlinburg. The experience of staying in a cabin for the weekend was what initially drew us to get married in Gatlinburg. The day before our wedding, we went...

Thank James H
MountainShadows, Public Relations Manager at Mountain Shadows Log Home Resort, responded to this review

Initially let me say, our policy concerning poor reviews and comments is to, as much as within us, offer sincere apologies for errors and situations that are our fault and even those that may not be, offer refunds or free nights on a future visit when warranted, and do our utmost to put the situation to rest on a good...

Reviewed 27 December 2016 via mobile

Upon arrival our nightmare began...we stayed at Tranquility and there was NOTHING tranquil about this place. The floor in the kitchen was sticky as were counters. The microwave did not work. The mattress in the king room was shot, had a Valley so deep in the middle we needed help to get out of bed. In fact all the mattresses...

Thank Samfam1
MountainShadows, Public Relations Manager at Mountain Shadows Log Home Resort, responded to this review

We are so very sorry your experience was less that satisfactory. Unfortunately we did not learn of these matters in time to correct them. We do make every effort to address any concerns as soon as we possibly can.

Reviewed 26 November 2016 via mobile

This has been a nightmare. We rented 1606 Bobby's Hideaway at Mountain Shadows Resort for us and my family. The bedroom my children were to sleep in has dust mites. They covered my children and they had scratch marks all over their bodies. They didn't sleep at all. They had to get a room at the Marriott Inn. The coffee...

Thank daizzi678
MountainShadows, Public Relations Manager at Mountain Shadows Log Home Resort, responded to this review

We want to apologize for the allergic reaction experienced as well as the other housekeeping issues. Originally reported to us as bed bugs, we immediately contacted our pest control service as well as our bed bug assurance team. They could not find any evidence of any pest infestation so one of the guests in the party did stay the entire...

Birmingham, Alabama
Reviewed 6 November 2016 via mobile

We get away with several couples every year and have always loved Mountain Shadow Resort. But this time we stayed at Tranquillity and we were very unhappy. The dishwasher was broken as well as the drawer to the stove. The refrigerator did not have much storage because parts were missing on the door to make it usable. When someone on...

Thank Elizabeth R
MountainShadows, Public Relations Manager at Mountain Shadows Log Home Resort, responded to this review

We are sorry this cabin was not as spacious as you would have preferred and that you experienced some negative maintenance issues. Our maintenance department has installed a new dishwasher and determined the water leak from the shower was likely from splash out that can occur if the shower curtain is askew. Your comments are most welcome in that it...

Grove City, Ohio
Reviewed 25 September 2016 via mobile

This cabin should not be rented out period !!! Shower and tubs nasty everything dusty bugs on end table and on floors and baseboards. Pillows on bed are as flat as flat can be . Water damage stains on ceiling in bedroom !! Not much lighting in kitchen only had 1 bulb out of 3 working in the ceiling fan...

Thank yellowjacket43011
MountainShadows, Director of Sales at Mountain Shadows Log Home Resort, responded to this review

We deeply regret this guest’s disappointment and apologize for not being able to make them happy during their stay, though a sincere effort was made. In responding to reviews we most often make it a point not to be defending any turf, and in this particular case do not intend to either. That being said, the scolding herein about the...

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  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Meeting Rooms
Official Description (provided by the hotel)
Luxurious log homes - hot tubs, spas, fireplaces, fully equipped kitchens, gas/electric grills, game rooms, swimming pool. Honeymoons to Family Reunions. Gatlinburg trolley, Adjacent to National Park. Children's Playground. ... more   less 

Additional Information about Mountain Shadows Log Home Resort

Address: 1901 E Parkway, Gatlinburg, TN 37738-5950
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $194 - $427 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Mountain Shadows Log Home Resort 2.5*
Number of rooms: 48
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Also Known As:
Mountain Shadows Log Home Hotel Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Mountain Shadows Log Home Resort staff and other travellers.
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Questions? Get answers from Mountain Shadows Log Home Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for in depth pictures of desired cabin.”
randalls158, 18 May 2016 | Read review
“Ask about parking and the condition of the bed mattress”
powellgs, 18 Apr 2016 | Read review
“Loved this cabin...plenty of room for the 6 of us”
  • Upstairs Suite
  • Deck off of the main floor
Comish32, 4 Apr 2016 | Read review
“There are lots of great cabins avoid Mountain Shadows Resorts. Don't repeat our mistake.”
joe37919, 21 Dec 2015 | Read review
“Check layout and floor plans before choosing. You can also call office they will answer any questions”
  • Kitchen
  • Fireplace bedroom and living room
  • Bedroom and bathroom
Cmramage, 22 Oct 2015 | Read review
5 of 5