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Gatlinburg Falls Resort

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Gatlinburg Falls Resort
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2,538 Reviews from our TripAdvisor Community

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Showing 2,534: English reviews
1 review
Reviewed 2 days ago NEW

Worst customer service ever. You can't rely on their words. I make a reservation to Dec 30th, the wild fire on Gatlinburg destroyed half of the city. According to the hotel policy cancellation can be made free of charge 30 days previous your reservation. So on Nov 30th I called them few times. Customer are not receiving calls, anytime you... More 

Helpful?
Thank Fagner M
Nashville, Tennessee
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW via mobile

Great location - close to downtown Gatlinburg. The cabin "theater" is a joke - we wanted to watch football on Thanksgiving weekend so we booked this cabin for the theater seating area. We never could get cable on the tv upstairs in theater and could not get the sound to work. We called and they fixed the sound but we... More 

Helpful?
Thank Shelley122
Baton Rouge, Louisiana
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 days ago NEW via mobile

I am not one to usually rate places but after the rude and unprofessional contact I just had with the manager, I felt compelled to do so. My husband and I are avid travelers and have stayed in Gatlinburg and Gatlinburg Falls before. Today, amidst the horrific wildfires going on near and in Gatlinburg, I called to check on a... More 

Helpful?
4 Thank BeachLoveForever2016
Greeneville, Tennessee
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 days ago NEW

My family has been staying at various cabin resort locations in and around Gatlinburg for the last 15 years and never have we been so disappointed as we were for our 2016 Thanksgiving weekend. We rented Eight is Enough and we could not leave fast enough. Customer service call line is a joke, you will be out on hold and... More 

Helpful?
2 Thank juiefannon
Murfreesboro, United States
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 days ago NEW via mobile

We stayed at Gaze of Our Lives which is managed by Cabins of The Smoky Mountains. Making reservations went smoothly. Check in went smoothly. Made our way out to the cabin easily. Nice view of the mountains. On first look, the cabin appeared cute and homey and we were quite pleased with our choice in accommodations. However, we soon found... More 

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1 Thank Debbie D
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

If I could give them 0 stars I would! HORRIBLE EXPERIENCE! We have been renting cabins in the area for many years. We have stayed at multiple resorts in the area and Gatlinburg Falls is the WORST experience ever. To sum it up I would have to say this is an extremely poorly managed resort. First of all, we were... More 

Helpful?
2 Thank Loisjost
1 review
Reviewed 1 week ago

I stayed in Ever After Cabin with my friends during fall break, the cabin is really clean and cozy with all the stuff needed for barbecue. And the hot tub in the balcony is really great!!! We stayed in this cabin for three nights and the cabin is near the smoky mountain, just 20 minutes drive.

Helpful?
Thank Milly Z
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

We celebrated our 27th Anniversary with the couples in our family this year. We really had a great time. Most of us had not stayed in a cabin before and we were pleasantly surprised. Each couple had their own bedroom and bathroom, which allowed us our private space. The game room had something for everyone. I loved sitting on the... More 

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1 Thank justjones50
A TripAdvisor Member
Reviewed 2 weeks ago via mobile

We loved our cabin, Let the Good Times Roll, just outside Pigeon Forge in the Covered Bridge Resort. It was clean, quiet, and had a beautiful autumn view. The cabin was easy to get to and we got checked in quickly at the Pigeon Forge office. Our kids loved the air hockey table and multicade. This was our third stay... More 

Helpful?
1 Thank A TripAdvisor Member
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

Bluff View What a nice cabin. Clean, comfortable and quiet. If you’re looking for a 3-bedroom single floor cabin this is the one. Three nice sized bedrooms with individual bathrooms. Good size kitchen and a roomy living room with a big screen TV. Pool table and hot tub for relaxing or just sit on the back deck in the rocking... More 

Helpful?
Thank Gary G

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Amenities

Highlights
  • Pool
  • Free Internet
  • Free Parking
Things to do
  • Pool
  • Hot Tub
Room types
  • Kitchenette
In your room
  • Refrigerator in room
Internet
  • Free Internet
Services
  • Free Parking

Additional Information about Gatlinburg Falls Resort

Address: 645 Park Vista Way, Gatlinburg, TN 37738-5396
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $167 - $395 (Based on Average Rates for a Standard Room)
Number of rooms: 450
Also Known As:
Gatlinburg Falls Hotel Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Gatlinburg Falls Resort staff and other travellers.
51 questions
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Norfolk, Virginia

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Questions? Get answers from Gatlinburg Falls Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Look for cabins that say Mountain views”
 of 5 bubbles j0ann2016, 28 Oct 2016 | Read review
“short drive to Pigeon Forge attractions, beds uncomfortable, could have been cleaner”
 of 5 bubbles jjcraftmccoy, 26 Oct 2016 | Read review
“If you go here chose a house at the bottom of the hill and you will have unobstructed views”
 of 5 bubbles nativechicagoan2, 21 Oct 2016 | Read review
“Can't lose with tomorrow's memories, but sort by view and look at all the provided pictures.”
 of 5 bubbles CarolH139, 20 Oct 2016 | Read review
“Best views”
 of 5 bubbles errettrouch, 17 Oct 2016 | Read review
5 of 5