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Brookside Resort

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Brookside Resort
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891 Reviews from our TripAdvisor Community

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Showing 886: English reviews
Greensburg, Indiana
Level Contributor
6 reviews
Reviewed 2 days ago NEW

Our room was spacious and comfortable with a great view from the balcony. Had a real fireplace in our room but didn't use it. The room was clean for the most part however because of the fireplace the house keeping staff needs to do a better job of dusting - a little dated - but the bathroom had been nicely... More 

Helpful?
Thank Jimg48
1 review
Reviewed 3 days ago NEW via mobile

Very Quaint Hotel. Also very clean! Housekeeping & Staff were very nice! We had a wood burning fireplace in our Room & beautiful view of the river! Made you feel like you were actually in a cabin instead of hotel room. Could use some updates on some things but overall a good place to stay!

Helpful?
Thank Nana W
Nashville, Tennessee
1 review
Reviewed 4 days ago NEW

My family and I have been staying at this location for over 4 years. The staff is absolutely the best. They are attentive to your needs and do everything they can to make your stay the best. This property is older but nostalgic. Our favorite place

Review collected in partnership with this hotel

Helpful?
Thank blackbears15
Lake Wales, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

room was filthy ask to be moved front desk rude and didnt care i was told they had no rooms available and the room would be deep cleaned. when we got back the only thing done was trash and one bed made bathroom had not been cleaned at all as promised. ii was not offered any compensation or any concern.... More 

Helpful?
1 Thank sheliafeagle

Travellers are raving about these Gatlinburg hotels

Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 days ago NEW via mobile

If you are looking for a standard hotel with breakfast, I can recommend Brookside. I would not pay full price. This is an old establishment, but we enjoy the creek side views and being able to walk into downtown. Traveling with kids/teenagers, it's one of those places where you don't have to worry about the surroundings. Nice pool, when open.... More 

Helpful?
Thank WendyBil
463_Manager, General Manager at Brookside Resort, responded to this review

Brookside Resort staff' works hard to provide our guests with a memorable stay and appreciates your compliments. Thank you so much. We are excited about our ongoing renovations including a $70,000 modernization of the elevator in the 4-story Clingman Building as well as having remodeled over 40 bathrooms across property with more to come. Remember the Christmas Parade that marches... More 

Birmingham
1 review
Reviewed 1 week ago

We went as a family for a mini reunion and the staff could not have been nicer and more gracious! This is the 4th time I've stayed at this resort and the staff is always the kindest people who go out of their way to help their guests.

Review collected in partnership with this hotel

Helpful?
Thank Rita T
463_Manager, General Manager at Brookside Resort, responded to this review

Brookside Resort staff' works hard to provide our guests with a memorable stay and appreciate your compliments. Thank you so much. There are so many family attractions in the area year round. Remember the Christmas Parade that marches right in front of Brookside starts at 7:30 pm on the first Friday of December. There are tons of things to enjoy... More 

Navarre, Florida
1 review
Reviewed 1 week ago via mobile

It is a lovely place. Sitting on the balcony and listening to the water flow is awesome. The staff is super nice! Couldn't ask for a better staff. Our first night here our coffee maker broke. Had a new one within minutes of telling them about it. Everyone is so helpful. The cleaning staff is on point. They make sure... More 

Helpful?
Thank cathywalden
463_Manager, General Manager at Brookside Resort, responded to this review

Brookside Resort staff' works hard to provide our guests with a memorable stay and appreciate your compliments. Thank you so much. Remember the Christmas Parade that marches right in front of Brookside starts at 7:30 pm on the first Friday of December. There are tons of things to enjoy through the winter, from the ball drop on New Year’s Eve... More 

Athens, Alabama
1 review
Reviewed 1 week ago

This was the 2nd time we stayed at brookside. The first time it was a clean slightly dated room which was fine we don't hand out in the room. This time was the last time. The room was very dated. Cob webs hung from the ceiling fan and beams. The chair in my relatives room couldn't be used because of... More 

Review collected in partnership with this hotel

Helpful?
Thank dreed_940513
463_Manager, General Manager at Brookside Resort, responded to this review

We are so sorry to hear that your stay was a disappointment. We are working on getting irons and boards for all the rooms on property. The new management company took over 4 years ago since then we have ongoing renovations including a $70,000 modernization of the elevator in the 4-story Clingman Building as well as having remodeled over 40... More 

1 review
Reviewed 1 week ago via mobile

This is the third time staying at Brookside, this a yearly stop for my family on our way to Kentucky. The rooms are a bit dated, but always very clean. The staff is very pleasant and helpful, they have let us check in early each time. We love the view of the creek from each room and the fireplace. Only... More 

Helpful?
Thank Rhiannon N
463_Manager, General Manager at Brookside Resort, responded to this review

Brookside Resort staff' works hard to provide our guests with a memorable stay and appreciate your compliments. Thank you so much. Remember the Christmas Parade that marches right in front of Brookside starts at 7:30 pm on the first Friday of December. There are tons of things to enjoy through the winter, from the ball drop on New Year’s Eve... More 

Fairborn
1 review
Reviewed 1 week ago

When an awesome time overlooking the Littlebrook sitting on the balcony. Out of the hustle and bustle of being right downtown. The grounds are beautiful. The continental breakfast is alright. Right at the mouth of going into the mountains the trees are beautiful

Review collected in partnership with this hotel

Helpful?
Thank 405dvan
463_Manager, General Manager at Brookside Resort, responded to this review

Brookside Resort staff' works hard to provide our guests with a memorable stay and appreciates your compliments. Thank you so much. We are excited about our ongoing renovations including a $70,000 modernization of the elevator in the 4-story Clingman Building as well as having remodeled over 40 bathrooms across property with more to come. Remember the Christmas Parade that marches... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
We are City Close but Country Quiet. Brookside Resort is just 3 blocks from downtown Gatlinburg, 4/10 mile up on 321 at Light 3. When you're on the property, it feels like you're in the country yet a short walk to downtown. The Gatlinburg Trolley stops in front of the office. Most of our large rooms have private streamside balconies and wonderful amenities. Season after season, you will love coming back to Brookside Resort. We take great pride in Brookside Resort and in providing outstanding customer service. We offer a wide range of amenities right here on the grounds. Brookside has a basketball court, Shuffleboard, a sun deck, BBQ Grills, 2 outdoor pools, a "River Walk" path along the river. Brookside provides a free hot continental breakfast offering the traditional Southern "Biscuits & Gravy", "Teddy Bear" waffles, hot oatmeal with brown sugar & raisins, a variety of cold cereals, pastries, orange juice, milk and coffee are available. Brookside Resort was built in 1931, 3 years before the Great Smoky Mountains National Park was declared and was once considered one of Gatlinburg's premier hotels. Brookside Resort over the years, has been through many transitions. The new management of Brookside Resort has spent hundreds of thousands of dollars to bring back the exterior charm of Brookside Resort and now are facing the interior renovations with gusto and dedication. The towers now have 39" LED televisions, radio/alarms with phone docks, new carpeting and tiled foyers, Wi-Fi throughout the property, in-room safes, new linens, and many have remodeled bathrooms with much more to come. The staff at Brookside welcomes you to Gatlinburg!! ... more   less 

Additional Information about Brookside Resort

Address: 463 E Parkway, Gatlinburg, TN 37738-4904
Region: United States > Tennessee > Sevier County > Gatlinburg
Price Range: $68 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Brookside Resort 2.5*
Number of rooms: 98
Reservation Options:
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Also Known As:
Brookside Hotel Gatlinburg
Brookside Motel Gatlinburg
Brookside Resort Gatlinburg
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Questions & Answers

Here's what travellers have asked, with answers from Brookside Resort staff and other travellers.
16 questions
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Saint Louis, Missouri
10 months ago
Gladstone, Virginia
over a year ago
Lebanon, Ohio
over a year ago

See all questions (16)

Questions? Get answers from Brookside Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room that overlooks the stream!!!!!”
 of 5 bubbles blackbears15, 29 Nov 2016 | Read review
“Double Queen, Kitchenette ”
 of 5 bubbles 401ritat, 25 Nov 2016 | Read review
“Our room was actually larger than expected, with plenty of space to move around (including a counter area with sink, microwave and fridge), a wood-burning fireplace, with plenty of accessible outlets for chargers, etc., and sufficient drawer space and place to put suitcases up off the floor! ”
 of 5 bubbles E5705DLlindab, 14 Nov 2016 | Read review
“Room needs to have cleaner sheets and blanket. Bed and pillows were comfy. Also tv wasn't working, had to have person come fix the cable wiring. ”
 of 5 bubbles joognu, 8 Nov 2016 | Read review
“Loved the bottom floor because we could sit on our balcony while the kids played in the creek!”
 of 5 bubbles lovewater05, 1 Nov 2016 | Read review
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