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The Edgewater Hotel

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Traveller (285)
Room & Suite (157)
Pool & Beach (33)
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Overview
  • Excellent33%
  • Very good37%
  • Average18%
  • Poor8%
  • Terrible4%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
All hotel details
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Rooms
Jun. 4Jun. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,046)
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1,043 results
Traveller rating
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370
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89
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LanguageEnglish
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Show reviews that mention
All reviewscontinental breakfastparking garagemysterious mansionelevators were slowthe riverthe indoor outdoor poolwithin walking distancemountain sideyogurtthe main stripbiscuits and gravysmall balconywould stay here againgreat place to staythe room was nicespace needlerooms were very clean
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341 - 345 of 1,043 reviews
Reviewed October 25, 2015 via mobile

This was our first time staying at Edgewater and we'll definitely be back. Our room was very clean and comfortable. Nice pool/hot tub area. Very friendly staff. Great customer service. I called the front desk to request extra towels/rollaway bed. They were brought up within...More

Thank janann1975
Response from joann001, Front Office Manager at The Edgewater HotelResponded October 27, 2015

Thank you for your review of the Edgewater. I'm glad your stay was enjoyable and you received excellent customer service from our staff. We hope to see you again when travel plans bring you back to Gatlinburg and the Great Smoky Mountains. Best Regards,

Reviewed October 25, 2015

Awesome experience, Ms.Debera is fantastic.Being a business owner myself I can tell you how much a good employee means for your company, and she truly is great to work with. She went out of her way to make everything perfect for us. I would highly...More

Thank Hannak29
Response from joann001, Front Office Manager at The Edgewater HotelResponded October 27, 2015

Thank you for choosing the Edgewater for your wedding reception. It was our pleasure to host you. I'm glad everything went well and appreciate your positive comments. I will pass them on to Debra and the rest of our staff. We look forward to seeing...More

Reviewed October 24, 2015

This is our second stay at The Edgewater in Gatlinburg and once again it was wonderful. The room was comfortable, clean with a spectacular view of the mountains and downtown. Close to all attractions and entrance to the National Park. We have been longtime visitors...More

Thank murphy b
Response from joann001, Front Office Manager at The Edgewater HotelResponded October 25, 2015

Thank you for reviewing your recent stay at the Edgewater. I'm glad your stay was enjoyable and will pass on your comments to our stay. I know they will be appreciative. We looking forward to hosting you again when you are next in the Gatlinburg...More

Reviewed October 24, 2015

We love this place. Been staying here every year for the past 7 or 8 years. Love the city side with the balcony that looks over the city and the the sunrise over the hills. The staff is the best. We feel like we are...More

Thank Joe B
Response from joann001, Front Office Manager at The Edgewater HotelResponded October 25, 2015

Thank you for your patronage and your comments regarding your stay. We are always happy to see our guests returning. We look forward to your next visit when travel plans bring you back to Gatlinburg. Best Regards,

Reviewed October 22, 2015 via mobile

The room was adequate. Breakfast station was so so, but the parking situation was horrible! We have a large size SUV and going in the parking garage there was not much space between the top of the SUV and the top of the garage. We...More

Thank kimh9282
Response from joann001, Front Office Manager at The Edgewater HotelResponded October 25, 2015

Thank you for your review on Trip Advisor. I appreciate your feedback and apologize for any issues during your stay. I will discuss all of your comments with our management staff. I hope you will consider the Edgewater again when travel plans bring you back...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$121 - US$178 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Business Hotel in Gatlinburg
#20 Romantic Hotel in Gatlinburg
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$121 - US$178 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Business Hotel in Gatlinburg
#20 Romantic Hotel in Gatlinburg
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (285)
Room & Suite (157)
Pool & Beach (33)
Dining (20)
Amenities (6)
Family and Play Areas (4)
Business Centre & Event Rooms (2)
Questions & Answers
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seeingusa
April 20, 2018|
AnswerShow all 7 answers
Response from Ruth H | Reviewed this property |
The hotel does have a parking problem. Even though they have attempted to park vans on one level and compacts on another there is no way to enforce that or to determine the number of each that will be needed. Also, if you... More
1
Vote
DRAW23
April 1, 2018|
AnswerShow all 5 answers
Response from tampawalt | Reviewed this property |
no it does nto
0
Votes
Room Tips
"The higher, the quieter."
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"River view is nice to sit on balcony and enjoy the going and comings."
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"Only stay on the top or bottom floor. Elevators are worthless here."
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"Request a high floor so you can make it down the elevator! The creekview rooms have amazing views of the..."
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