We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Hilton Garden Inn Independence

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Hilton Garden Inn Independence
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

530 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 528: English reviews
Reviewed 1 week ago NEW

No one told us that they had several cars that was broken into on the parking lot. Found out while I was there. Staff was very friendly and assist in every way possible. Hotel needs more staff so that you do not have to wait all day to get your room clean.

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank susannet855
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for sharing your concerns with us. We are glad you found our staff to be friendly . We are always working on improving our guest experience so thank you for bringing these issues to our attention. We hope if you are in the area again you will come stay with us.

Jonesborough, TN
HOTEL’S FAVOURITE REVIEW
Reviewed 15 December 2016

I have stayed here many times. They do an excellent job. On this trip I was discussing with the front desk person what a lousy stay we had the night before at the Hilton Garden Inn in Ofallon IL. I told him how our cars got broken into and we had 5k worth of stuff stolen. The guy gave us...

 Report
Helpful?
Thank Alan N
About Hotel's Favourite Review
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

We apologize for the experience you had at another hotel and are so glad we added some brightness to your trip. Thank you for staying with us and hope to see you again!

St. Louis, United States
Reviewed 3 weeks ago

Medical conference. Lots of lectures. Lighting poor in lecture hall. Problems with wi-fi. Room ran out of coffee several times. Good service by your cleaning staff. Checkin perfunctory and not much appreciation for the price

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank Gary C
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for sharing your experience with us. We appreciate you bringing the these issues to our attention as we use them to improve our product and service. We understand your frustration when traveling and things not up to excellence. We do apologize for your issues. There are scheduled improvements coming with internet soon. Thank you again and we hope...

Independence, Missouri
Reviewed 4 weeks ago

Great customer serviceI checked in on January 22, 2017 at 7 PM Michael was working the front desk and he was extremely courteous and professional.I watched him check in a couple people before he took the time to explain the motel and what it has to offer to each and everyone of us.Housekeeping does a great job in the motel...

 Report
Helpful?
Thank rayleneshannon
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

We are so glad you enjoyed your stay at the Hilton Garden Inn Independence. We will definitely share your comments with Michael and the rest of our staff for his helpfulness and professionalism. Thank you and we will see you next time.

Bloomington, Illinois
Reviewed 4 weeks ago

Rooms were quiet and very clean and close to shopping. Breakfast was exceptional especially the hot cook to order omelets. Staff at check in were very professional and accommodating. Next Chiefs game I attend I will stay here again!

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank T8231STjasonh
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

We are so glad you enjoyed your stay with us. Thank you for the great comments about breakfast and the staff. We truly appreciate them. We will next you next Chief's season.

Rockford, Illinois
Reviewed 4 weeks ago via mobile

We enjoyed our stay. We had read a few mixed reviews. We found our room in the fourth floor to be clean, up to date, nicely serviced. The staff were very nice. We didn't stay long enough to enjoy the amenities but would definitely stay there again on a return trip.

 Report
Helpful?
Thank Deb T
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

We are so glad you enjoyed your stay with us. Thank you for taking the time to write about your experience. We look forward to you returning again.

Springfield, Missouri
Reviewed 4 weeks ago

Won't stay here again. Hotel could have been cleaner. Terrible customer service- even though there is a customer satisfaction guarantee. Manager was not interested in addressing our concerns. Front desk employee was very loudly and enthusiastically discussing her political beliefs. She needs some lessons on what to discuss with customers and when to keep her mouth shut. Much better choices...

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank saraheL7045SZ
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for bringing your experience to our attention. We truly value our surveys to help us improve on guest's experiences. I would appreciate the opportunity to discuss this further. Please contact me directly at 816-350-3000. Thank you

Reviewed 16 January 2017

Carpet was filthy and old with large red stain and multiple small stains. Bathroom mirror had not been cleaned and had filthy writing on it. Breakfast was good. Staff was very helpful and good. But I expected a much cleaner room for $200 dollars.

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank michaelmA4706JP
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for sharing your experience. Unfortunately you did not receive what we are capable of providing. I would love the opportunity to discuss this with you further. Please contact me at 816-350-3000. Thank you

Nebraska
Reviewed 15 January 2017

Staying here as I type waiting for the Chiefs/Steelers game. Wife decided to take a bath this am and it took over 20 minutes to fill the tub 1/2 full and had to use the coffee maker to warm up water to get the water hot enough. However room is nice, staff is friendly and accommodating. Maybe the lower floors...

 Report
Helpful?
Thank bmorgan104
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for bringing the water pressure issue in your room to our attention. We appreciate that information so we can get it improved quickly. We are glad you enjoyed the rest of your stay. Thanks for staying with us for the Chiefs/Steelers game.

Reviewed 15 January 2017

The hotel staff is great. I had a couple of issues and Montez and Charles went out of their way to be helpful. I actually wouldn't stay at this hotel again if the next closest Hilton wasn't 18 miles away. The parking is awful because of the large and very popular restaurant beside the hotel. They don't carry/stock foam pillows....

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank 125hollyb
marcy_yates, General Manager at Hilton Garden Inn Independence, responded to this review

Thank you for taking the time to share your experience. We are very disappointed to hear your frustrations. We pride ourselves in ensuring a great guest experience and unfortunately you did not have that with us. We sure hope you will give us another try in the future.

110 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (61)
Viewed
Room/Suite (14)
Viewed
Bathroom (9)
Viewed
Hotel & Grounds (15)
Viewed
View from Room (3)
Viewed
Pool/Beach Area (5)
Viewed
Dining (1)
Viewed
Other (14)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (49)
Viewed
Hotel & Grounds (5)
Viewed
Bathroom (3)
Viewed
Pool/Beach Area (2)
Viewed
Business Centre/Function Rooms (3)
Viewed
Room/Suite (18)
Viewed
Dining (2)
Viewed
Other (16)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Independence
1.7 km away
Stoney Creek Hotel & Conference Center - Kansas City
0.5 km away
Holiday Inn Express and Suites Independence
0.5 km away
Comfort Suites Independence
Comfort Suites Independence
#3 of 18 in Independence
263 reviews
Show Prices
Show Prices
Show Prices
5.9 km away
BEST WESTERN Truman Inn
BEST WESTERN Truman Inn
#5 of 18 in Independence
425 reviews
0.9 km away
Drury Inn & Suites Kansas City Independence
0.6 km away
Staybridge Suites Kansas City - Independence
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff

Additional Information about Hilton Garden Inn Independence

Address: 19677 E Jackson Drive, Independence, MO 64057
Region: United States > Missouri > Independence
Price Range: $151 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Independence 3*
Number of rooms: 203
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Hilton Hotels Direct and Travelocity so you can book your Hilton Garden Inn Independence reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Independence Hotel Independence
Hilton Independence
Independence Hilton Garden Inn
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Independence staff and other travellers.
1 question
Ask a question
Lee's Summit, Missouri

See all questions (1)

Questions? Get answers from Hilton Garden Inn Independence staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lower floor might have better water pressure not sure”
 of 5 bubbles bmorgan104, 15 Jan 2017 | Read review
“Rooms on the backside are the most quiet, and ask for rooms away from the pool area.”
 of 5 bubbles BillM867, 7 Dec 2016 | Read review
“Very loud in pool area. Couldn't the maintenance workers wait until we left?? We were the only guests in there.”
 of 5 bubbles WenWilMab, 17 Nov 2016 | Read review
“As far from the interstate as you can get. Not sure where the train is but it sounds close.”
 of 5 bubbles gusb2013, 10 Nov 2016 | Read review
“We were in 604 and it was subject to a lot of road noise”
 of 5 bubbles wacotom, 1 Nov 2016 | Read review
5 of 5