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Holiday Inn Express and Suites Independence

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19901 E Valley View Pkwy, Independence, MO 64057-1597
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$123
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Free cancellation until 21-12-15
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Traveller (39)
Room & Suite (37)
Dining (15)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express and Suites Independence
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 19 hotels in Independence
Location
Cleanliness
Service
Value
Travellers' Choice
The Holiday Inn Express Hotel & Suites Independence-Kansas City, Missouri is conveniently located near the Arrowhead and Kauffman Stadiums, home of both the Kansas City Chiefs Football and the Royals Baseball teams. You will also be surrounded by a variety of dining establishments that are within walking distance. The hotel is located minutes away from the Independence Center shopping mall, which makes for an easy visit to the wide variety of stores lining the 39th Street Shopping District.The hotel is also located just a few blocks from the new Center Point Medical Center, as well as Bass Pro.The Holiday Inn Express is the best place to stay if you are visiting the Harry S. Truman Library and Museum which is now showing the Truman and Israel exhibit. Make sure to see the Truman Home, Truman Courthouse and Office, as well as the Truman Memorial. The hotel is also conveniently located to visitors of the National Frontier Trails Museum, launching point of the Oregon Trail, as well as the Santa Fe and California Trails.Be sure to visit the Bingham Waggoner Estate and the Historic Independence Square! The Mormon Visitors Center, Community of Christ Temple and Auditorium, Hidden Valley Sports Complex, and The Sports Lodge are also conveniently located. We are minutes from the Sprint Center.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Bar / lounge
Breakfast available
Breakfast buffet
Meeting rooms
Salon
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English

Location

Full view
55Somewhat walkable
Grade: 55 out of 100
28Restaurantswithin 1 km
1Attractionwithin 1 km
496Reviews6Q+A71Room tips
Traveller rating
  • 360
  • 86
  • 24
  • 12
  • 14
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Popular mentions
Tulsa Traveler wrote a review Jul. 2021
6 contributions1 helpful vote
The greeting from the desk when we walked in wasn’t friendly, just “what name is your room under”. We got to room on second floor and immediately discovered there was no running water. Another staff member answered our call and brought us keys to a room on 3rd floor. The room was warm so we turned down the thermostat and headed out for our evening. Three hours later we came back and the room was still at 77 degrees. The unfriendly front desk person told us to come down and get a key to a new room. Moved to 1st floor. The AC worked but was very noisy. First staff person who brought us key after the first room apologized for inconvenience. Didn’t receive any apologies about having to change rooms another time. Advertised having hot breakfast but it was just grab and go items coffee was the only thing hot.
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Date of stay: July 2021Trip type: Travelled as a couple
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Missy C wrote a review Jun. 2021
2 contributions
I stay in IHG properties exclusively when I travel for business, this trip was a family wedding. The staff was helpful and friendly. The day we arrived temps were over 100 degrees. Our room was warm upon check in but we figured it would cool off as the sun went down. When we arrived after the wedding reception the temp in the room was 77 degrees. The front desk person told me the hotel was experiencing air conditioning issues all over the hotel, and there was no one available to fix it but he offered a discount for the inconvenience. We wanted to swim to cool off but the pool area was sweltering. By chance I ran into Scott the chief engineer in the hallway, and after a few trips up and down to get parts he fixed our unit. We begged him to also fix the unit in a relative's room as well. Part of the issue for both units was that the filters hadn't been cleaned in a very long time. In the morning we discovered that another relative's room had had A/C problems but they were told nothing could be done to help. Probably every unit in the hotel could be cleaned and perhaps the hotel should consider adding another engineer to make sure these issues don't happen again. We were so grateful that Scott was able to fix our issue and we slept well after that. The hotel was booked solid with sports families and I'm sure it's that way all summer long. To not have reliable A/C in every area of the hotel is a mistake.
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Date of stay: June 2021
Location
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Response from Scott Johnson, Owner at Holiday Inn Express and Suites Independence
Responded Jun. 22, 2021
Missy Thank you so much for your review, I'm really glad I was able to get your ac running properly it was my pleasure. thank you for staying with us hope to see you again.
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Lynn C wrote a review Jun. 2021
1 contribution
This is a great hotel, new, very clean. The staff goes out of their way to be very helpful, especially Chief Engineer Scott Johnson. The front desk had coffee ready in the morning, and a selection of breakfast items in the lobby. I highly recommend it!
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Date of stay: May 2021
Value
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Response from Scott Johnson, Owner at Holiday Inn Express and Suites Independence
Responded Jun. 22, 2021
LynncY1469TR Thank you so much for the kind words, as a team here we work really hard to offer an exceptional experience. Thankyou for staying with us if in the area again we hope to see you.
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Stephen K wrote a review May 2021
Norman, Oklahoma1 contribution
In our haste to pack, checkout, and get to our tournament, we left a few clothing items in the room closet. When I finally realized my absentmindedness and one of my favorite pullovers was still in Independence, I called the hotel and inquired as to if my items were in 'lost and found.' With a very generous 90-day policy, they had held on to the items until claimed. Scott was very gracious. (Clearly there's items left in numerous rooms.) And he quickly boxed the items and shipped them to me. There's the typical exemplary customer service during a stay from which one expects from IHG / Holiday Inns - which they provided - and then there's exceptional post-stay customer service which Scott and this property provided!
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Date of stay: April 2021
Rooms
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Response from Scott Johnson, Owner at Holiday Inn Express and Suites Independence
Responded May 12, 2021
Stephen it was my pleasure assisting you in getting your items back to you in a timely fashion. Thank you so much for staying with us, if you find yourself in the area again I hope you will choose to stay with us.
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Cheryl Flowers. wrote a review Feb. 2021
1 contribution
We had to stay at a hotel due to our apt being flooded and everyone was very helpful and concerned for us. Scott was very helpful in finding a lounge for Randy to be able to sleep on. RAndy is disabled and cannot sleep in a regular bed so he needed a recliner or lounge chair. Scott went above and beyond to find one in another room and move it into our room for us. Then he removed all our trash and mopped the bathroom floor. Everyone here has been wonderful. We have been here for one week so far and will more than likely be here for another until our apt is habitual again.
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Date of stay: February 2021Trip type: Travelled as a couple
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Response from Scott Johnson, Owner at Holiday Inn Express and Suites Independence
Responded Mar. 2, 2021
Cheryl Thank you so much for the kind words. it has been a pleasure having you and Randy stay with us. If you are ever in need of a place to stay in the future hope you will choose to stay with us .
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PRICE RANGE
US$113 - US$174 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express suites independence hotel independence, holiday inn independence, independence holiday inn, holiday inn express independence
LOCATION
United StatesMissouriIndependence
NUMBER OF ROOMS
91
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Frequently Asked Questions about Holiday Inn Express and Suites Independence
Which popular attractions are close to Holiday Inn Express and Suites Independence?
Nearby attractions include Cable Dahmer Arena (0.9 km).
What are some of the property amenities at Holiday Inn Express and Suites Independence?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express and Suites Independence?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express and Suites Independence?
Guests can enjoy free breakfast and a lounge during their stay.
Is parking available at Holiday Inn Express and Suites Independence?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express and Suites Independence?
Conveniently located restaurants include Corner Cafe Independence, Hereford House - Independence, and First Watch.
Are there opportunities to exercise at Holiday Inn Express and Suites Independence?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express and Suites Independence?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Express and Suites Independence?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express and Suites Independence offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Are there any historical sites close to Holiday Inn Express and Suites Independence?
Many travellers enjoy visiting Bingham Waggoner Mansion & Estate (8.2 km), Harry S. Truman Presidential Library and Museum (9.7 km), and Harry S Truman National Historic Site (8.6 km).