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Holiday Inn Express and Suites Independence

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Holiday Inn Express and Suites Independence
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358 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express and Suites Independence
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Showing 358: English reviews
Iowa
Reviewed 21 January 2016 via mobile

Peeling wall paper, mold growing & loose sink. The paint was coming off the bathtub too. I told the front desk about this when I checked out & all they could do was give me extra points as I had prepaid the room? Not a happy camper. I've never stayed at a Holiday Inn Express that the rooms were this...

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Helpful?
Thank LoriBirdsk
Josh D, General Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello LoriBirdsk and thank you for submitting a review of your recent stay with us. Needless to say I am disappointed to hear that you did not have a wonderful experience while at our hotel. I understand you brought this matter up to the front desk and we were able to provide some compensation but, I would also like to...

Greensburg, Kansas
Reviewed 14 January 2016

This is the Best Holiday Inn Express we have ever stayed in!!! Also the Best and Cleanest Warm Pool you could ask for!!! Scott Johnson the Head of Engineering keeps the Pool and Hot tub in Tip Top Shape!! The whole facility was Clean and Well Run! Breakfast was Fresh and Everything we wanted. We travel through Missouri often and...

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Helpful?
1Thank keoki95
Josh D, General Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello keoki95 and thank you for submitting a review of your stay with us. I'm very glad that you found our property to be "An Oasis"! It's great to hear all of the positive notes you mentioned. We'll be sure to keep the pool nice and warm and the breakfast fresh and well stocked for your next visit. We look...

Reviewed 5 January 2016 via mobile

Had a great experience on our stay. Would like to thank Scott for rescuing a lost stuffed animal that meant the world to my son! He returned home today and my son couldn't be happier! Thank you Scott for feeding and watering him for his long journey home! He has arrived safe and sound.

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Helpful?
1Thank Zamalakaga
Josh D, General Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello Zamalakaga and thank you for your review. It's great to hear that you had a great experience while with us but, more importantly, I'm thrilled to hear that we were able to get the lost stuffed animal back home. We were happy that he volunteered to help clean rooms while he was still with us but, he was excited...

Des Moines, Iowa
Reviewed 5 January 2016

We came to town to visit our family for the holidays Dec 26. The hotel is a great location close to great restaurants with easy access to I-70 and M291/470. We experienced clean rooms, comfortable beds and relaxing, drama free atmosphere. Scott Johnson was the most accommodating and cordial employee I have ever had the experience of meeting. We would...

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Helpful?
1Thank Cindy M
Josh D, General Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello Cindy and thank you for your review of our property. I'm very glad to hear that you had a great experience while staying with us. We work hard on our customer service and it's clear that we were able to shine during your stay. We very much look forward to having you stay with us again soon.

Springfield, Ohio
Reviewed 2 January 2016 via mobile

Nice accommodations and absolutely the friendliest staff if anywhere ice been. Scott Johnson went above and beyond to make sure we enjoyed out visit to the area in assisting us with where to go and what to do. Definitely will return with the family!!

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Helpful?
2Thank paulfam
Josh D, General Manager at Holiday Inn Express and Suites Independence, responded to this review

Thank you for submitting a review of your recent stay with us and we're glad to hear that you had an enjoyable stay. We have a lot to do in the area and it's great that we were able to point you in the right direction. We look forward to having you stay with us again.

Reviewed 29 December 2015 via mobile

3 friends and I attended a concert on December 17. The hotel was conveniently located to the venue and a good selection of restaurants. The staff was very helpful and friendly. The room was comfortable and attractive. Thanks, Scott, for teaching me to run the cool pancake machine.

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Helpful?
1Thank Polly T
Josh D, Manager at Holiday Inn Express and Suites Independence, responded to this review

Thank you for submitting a review of your recent stay with us Polly T. I'm glad to hear that you enjoyed your stay with us and the complimentary breakfast. We look forward to seeing you again next time.

Reviewed 18 December 2015

Myself and 3 of my friends stayed overnight on December 17th. We were there for the Mix 93.3 Jingle Jam concert. It was the best location for the Silverstein Eye Centers Arena. Everyone was so nice! Scott was so nice! He came over to us and made sure we were well taken care of and chatted with us about the...

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Helpful?
1Thank Heather F
Jason M, General Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello Heather and thank you for the review of your recent stay with us. I'm glad to hear that you enjoyed your stay and the concert just right around the corner at the Silverstein Eye Centers Arena. This seemed to be a very popular concert. It's great to hear that you were able to experience some of the customer service...

Rock Island, Illinois
Reviewed 12 December 2015 via mobile

We visit family in the area several times a year. Scott always find time to greet us and to make us feel welcome. Good to know that staff retention is high. Scott seems very happy with his job and makes it his mission to make ours a good stay. Hotel very clean and in a great area.

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Helpful?
1Thank sheilash36
Jason M, Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello Sheila and thank you for the review of your recent stay with us. We're happy to hear that you have made us your hotel of choice while in the area. We work very hard on providing great customer service to all of our guests and I'm very glad to hear that you continue to experience that. Thank you again...

Dallas, Texas
Reviewed 20 November 2015

I travel every week and stay in hotels 24 days out of the month. I arrived on Monday And leave today. I have to share that as soon as I arrived and kortney at the front desk was friendly and told me to call down to the front desk if there was anything I needed. The next morning while having...

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Helpful?
1Thank RWS51
Josh D, General Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello RWS51 and thank you for taking the time to complete a survey on your recent stay with us. It's great to hear that it felt like staying with family while you were here. We work hard on customer service and ensuring each and every guests feels this same way. I'm so glad that you will be back in February....

Troy, Illinois
Reviewed 18 November 2015 via mobile

My daughter and I stayed at this hotel and were so impressed with the staff. Mariah couldn't have made us feel more welcome or comfortable during breakfast. She was so accommodating and showed genuine interest in us. Scott was also very nice. He was very friendly and even gave my daughter a very cute doll. It's very comforting to encounter...

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Helpful?
1Thank margaretdunn89
Josh D, General Manager at Holiday Inn Express and Suites Independence, responded to this review

Hello margaretdunn89, Thank you so much for taking the time to complete a review of your recent stay with us. It's so great to hear that we were able to provide exceptional customer service during your recent stay. All of our team members take great pride in ensuring each of our guests has a great experience and I'm so glad...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites Independence-Kansas City, Missouri is conveniently located near the Arrowhead and Kauffman Stadiums, home of both the Kansas City Chiefs Football and the Royals Baseball teams. You will also be surrounded by a variety of dining establishments that are within walking distance. The hotel is located minutes away from the Independence Center shopping mall, which makes for an easy visit to the wide variety of stores lining the 39th Street Shopping District.The hotel is also located just a few blocks from the new Center Point Medical Center, as well as Bass Pro.The Holiday Inn Express is the best place to stay if you are visiting the Harry S. Truman Library and Museum which is now showing the Truman and Israel exhibit. Make sure to see the Truman Home, Truman Courthouse and Office, as well as the Truman Memorial. The hotel is also conveniently located to visitors of the National Frontier Trails Museum, launching point of the Oregon Trail, as well as the Santa Fe and California Trails.Be sure to visit the Bingham Waggoner Estate and the Historic Independence Square! The Mormon Visitors Center, Community of Christ Temple and Auditorium, Hidden Valley Sports Complex, and The Sports Lodge are also conveniently located. We are minutes from the Sprint Center. ... more   less 

Additional Information about Holiday Inn Express and Suites Independence

Address: 19901 E Valley View Pkwy, Independence, MO 64057
Region: United States > Missouri > Independence
Price Range: $149 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express and Suites Independence 2.5*
Number of rooms: 91
Reservation Options:
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Also Known As:
Holiday Inn Express Suites Independence Hotel Independence
Holiday Inn Independence
Independence Holiday Inn
Holiday Inn Express Independence
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express and Suites Independence staff and other travellers.
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Questions? Get answers from Holiday Inn Express and Suites Independence staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“King rooms have a lot of room”
 of 5 bubbles bosco70, 23 Aug 2016 | Read review
“Great guest service!”
 of 5 bubbles stevesY3725FW, 5 Aug 2016 | Read review
“1st floor was very quiet.”
 of 5 bubbles 314timt, 4 Jul 2016 | Read review
“We are given the same room every time which we request, ask and they will provide”
 of 5 bubbles Mustangsally46, 16 Jun 2016 | Read review
“AAA helps with the price.”
 of 5 bubbles jeanh666, 26 Apr 2016 | Read review
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