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Novotel Palembang Hotel & Residence

Overview
Jln. R. Sukamto No. 8A, Palembang 30127 Indonesia See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star accommodation
About
Description
The Novotel Palembang hotel is conveniently located in the centre of Palembang. A 4 star hotel catering to corporate and leisure guests alike, this is the ideal location for your next business trip or holiday. More Equipped with advanced business facilities,we offer meeting rooms catering for up to 2000 people. Our 198 rooms are in modern, stylish buildings, and we also offer two restaurants and four bars for the convenience of our guests. Our pool and fitness center offer both relaxation and recreation. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Spa
Breakfast included
Air Conditioning
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Wheelchair Access
Beachfront
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Business
,
Spa
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Business
,
Spa
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Number of rooms
198
Price range
US$58 - US$151 (Based on Average Rates for a Standard Room)
Also Known As
Novotel Palembang Hotel Palembang
,
Palembang Novotel
Location
Indonesia > Sumatra > South Sumatra > Palembang
Nearby
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Reviews & more
472Reviews
436Photos
7Q+A
56Room tips
Traveller rating
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  • 12
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Show reviews that mention
The place is near from main street in palembang, feel comfort with this hotel because the room is big and cozy, they have a gym if the guest want to workouts, and it have pool for children and adult who like swim
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Response from Golly L, General Manager at Novotel Palembang Hotel & Residence
Responded 2 weeks ago
Dear 552yuliansaputra, Thank you for taking your time to complete this review in Tripadvisor during your recent stay with us. We are happy to hear that you had a memorable experience while staying with us and enjoyed the atmosphere of the hotel. On behalf of the team, I look forward to welcoming you back to Novotel Palembang Hotel & Residence.
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We feel so happy eat in this orient restaurant becauze all food in here so delicious,We get good service and very fast respon and the waiters so friendly,thank you for all good service for Mr.Riduan and Mrs.Teti and we’ll coming back for dinner again in this orient restaurant and
Read more
Response from Golly L, General Manager at Novotel Palembang Hotel & Residence
Responded 3 weeks ago
Dear nayputri, Thank you for taking your time to share this review on Tripadvisor during your recent visit to our hotel. We all very delighted to hear that you really enjoyed your quality time with family and relished the culinary of our hotel. Highly appreciated your high comments towards our associates and it will be definitely conveyed to them. We all look forward to welcoming you back to Novotel Palembang Hotel & Residence.
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Nice and Comfort Hotel, Silent and very quiet. LE BAR very nice Coffee and Staff very Hospitaly and Kind. I am get Serving Mr Randa..very good Man. need come again in the next Trip..Palembang food taste of Culinary..👌👍👍
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Response from Golly L, General Manager at Novotel Palembang Hotel & Residence
Responded 3 weeks ago
Dear ardianR03, Thank you for taking your time to complete this review in Tripadvisor during your recent visit to our hotel. We all very delighted to hear that you really enjoyed your time and enjoyed our cuisine, your high comments toward one of our team will be definitely conveyed to him. Again, thank you for your kind review and we look forward to welcoming you back to Novotel Palembang Hotel & Residence.
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I've stayed twice and somehow I was given the same room both time. It's a nice room but the only problem is a major one. Starting around 11pm, there is a nightclub that plays extremely loud and the entire room shakes until 3am. It is room 341 but I am sure it is the same in ne
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Review collected in partnership with Accorhotels.com
Response from Golly L, General Manager at Novotel Palembang Hotel & Residence
Responded 3 weeks ago
Dear Armando G, Thank you for taking the time to complete this review in Tripadvisor during your recent stay with us. It is with regret I noted the inconveniences you experienced relating to the noise from our entertainment center while you're trying to take a good rest in the room. We have taken notes in your profile so we can assign you on another wing on your next stay with us. Again, thank you for your review and We all look forward to welcoming you back to Novotel Palembang Hotel & residence on your next visit to city.
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Love the hotel decor and ambience. Hate the bad service. We stayed 3D2N. Not sure if they only speak good English but do not process information in their brains in English such that they are incapable of offering the right replies.
1-Spent a long time arguing with reception staf
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Response from Golly L, General Manager at Novotel Palembang Hotel & Residence
Responded 4 weeks ago
Dear Nature TrekkersPJ, Thank you for taking your time to complete a review on Tripadvisor and we have learned about the problems you encountered during your recent stay with us. Please allow me to express my sincere apologies for the inconveniences you have experienced. It is with regret I noted the inconveniences you experienced relating to the FB discount as a member of our Loyalty Program and during the process of check-in & check-out. In our efforts to achieve a level of service whereby guest expectations are being anticipated and met, we obviously have failed on a number of occasions, as you have duly pointed out. Rest assured, your comments have been conveyed to the managers concerned for the necessary rectification. Once again our sincere apologies, we look forward to another opportunity of serving you and imparting a better guest-experience should your travel plans bring you back to Palembang.
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Business Centre & Event RoomsFamily and Play Areas
Photo provided by managementNovotel Palembang Hotel & Residence
Guest room
Family Suite Novotel palembang
the bedroom
Photo provided by managementNovotel Palembang Hotel & Residence
Junior Suite Room
Previous
Does the hotel have a lift / elevator for the elderly? Is the breakfast restaurant hard to access for elderly due to the stairs as some reviews mentioned stairs in order to get there? Thanks!
It should be ok.. as there are few access entrance.
1 vote
Do they have airport pick-up service & what is the cost, please? Cheers!
They do. Do not remember the cost - but cheap, believe it was about 100.000/150.000 IDR.
0 votes
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Hi any connecting room available in this Hotel and is there any nice shopping mall in Palembang?
yes they have connecting room, beside novotel palembang there is ptc mall only 5 minutes walk from the hotel
1 vote
apa harga kamarnya sudah termasuk sarapan anak-anak dibawah 6 tahun?
Kmrn sih kebetulan aku berpasangan. Tp mnurt pengalamanku di hotel gede lain, mrk nda terlalu mempermasalahkan sarapan anak (apalg di bwh 6tahun; pengalamanku ntah belasan kali di GZ, royal). Sampe skrg aku blm prnh kena charge tambahan utk sarapan anak kecil.
1 vote
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Bisa tidak buat berenang saja tanpa menginap dsana
Bisa, siapin budget.
1 vote
Previous
12
"rooms with garden view is the best"
"Resort, good room, nice view, friendly staff"
"superior room with pool view"
"room with pool view and 1st floor is nice"
"the rooms overlooking the pool are recommended."
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