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bai Hotel Cebu

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Ouano Avenue North Reclamation, Mandaue 6014 Philippines
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Traveller (940)
Dining (163)
Pool & Beach (44)
What is Travellers’ Choice?
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About

#2 of 31 hotels in Mandaue
Location
Cleanliness
Service
Value
Nestled between the bustling cities of Mandaue and Cebu, bai Hotel Cebu presents spectacular Harbor and City views with ultra-modern amenities and facilities. A contemporary chic business hotel and culinary destination in one of the country’s top business and leisure destinations, all 668 guestrooms, 12 function rooms, and 8 dining outlets are stylishly designed in hues that evoke an ambiance of modern luxury and spaciousness secured with a world-class access control system. Envisioned to enhance the beauty and transformation of the highly-urbanized cities of Mandaue and Cebu, bai Hotel Cebu is for the business and leisure traveler who seeks Boldness, Authenticity and Innovativeness on each visit, whether it is for the first time or succeeding visits. A member of the renowned Worldhotels, bai Hotel Cebu is Your Host in the South that links the traveler to a global commitment of quality accommodations in inspiring and memorable settings.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Children Activities (Kid / Family Friendly)
Airport transportation
Valet parking
Wifi
Rooftop pool
Outdoor pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Rooftop bar
Kids club
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
Filipino
973Reviews17Q+A90Room tips
Traveller rating
  • 690
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  • 49
  • 32
  • 44
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Popular mentions
Tinshad M wrote a review Jul. 15
15 contributions7 helpful votes
+1
-Stayed in this hotel to finish my work in peace and was extremely disapointed. First, the internet connection is very slow and it kicked me out several times. I'm not even requiring a high-bandwidth connection. Noise from people in the hallway can be heard inside the room. Food was very sweet and didn't taste good. But what set me really off with this hotel is how disgusting and inconsistent they are when implementing their "health and safety protocols". Staff were strict at the lobby and pool area, always reminding guests to wear masks and face shields, but when it came to the floors where the rooms are located, very loud guests without masks on are all over the place! Unruly guests (especially adults) who think they own the place are shouting, loitering in the hallways and the areas where there are chairs to hang out at - without face masks on and no social distancing. No strict staff to warn them. -Speaking of Health and Safety, the room is just as disgusting as the people around. Curtain is badly stained with coffee thrown at it and there's a deflated balloon under the bed - it's not hard to spot it, just sit down on the other bed and look down. Cardboard glass coasters are not even replaced - can see coffee mug stains from the underside. Does it really cost that much to replace them??? Pool looks dirty with grime on the tiles, very different from the pictures. The worst part is that there's a used DIAPER on the top of the wardrobe cabinet and I only discovered it before checking out. Obviously it belonged to one of the previous cheap guests in the room and I don't have a kid with me! Left the hotel upset. As with check-in, check-out also took too long and I don't want to waste time informing the staff about the disgusting room. So from what I witnessed, I highly doubt that the rest of the room is clean enough. If there's one good thing about this hotel, it's the view and nice staff.
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Date of stay: July 2021Trip type: Travelled on business
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Response from bai Hotel Cebu, Marketing at bai Hotel Cebu
Responded 1 week ago
Greetings from bai Hotel Cebu! Thank you very much for choosing to stay at bai Hotel Cebu and for sharing your review. We apologize for any inconvenience this may cause you. Rest assured, this has been already addressed to the management and the concerned department. We look forward to welcoming you back with your concern already addressed. Thank you so much.
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Dikki D wrote a review Jul. 12
1 contribution
Service is very good , staffs ms Thara , Jorsa, baby lenn and Ket are very friendly and made our dine in very comfortable. They are really asset to the company. Best hotel we are from qatar airways. Best place to relax and unwind. More reasons to come back in Cebu.
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Date of stay: July 2021
Location
Cleanliness
Service
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Response from bai Hotel Cebu, Marketing at bai Hotel Cebu
Responded 1 week ago
Greetings from bai Hotel Cebu! Thank you very much for choosing to stay at bai Hotel Cebu and for sharing your kind review. We are glad that you loved our facilities and services. We look forward to welcoming you back to our hotel in the future. See you soon!
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Noel R wrote a review Jul. 1
1 contribution
We've been holding our training and seminars in this hotel for several times now and got to complete the latest set of back-to-back seminars as allowed by Covid-19 health and safety protocols. Hotel staff (office, housekeeping, and most especially the banquet service were responsive and took care of us .... hence the participants felt their stay was more of a staycation even with the demands of attending the seminars' sessions. Food served to us was great and so was the service. Great job by the banquet manager and the service crew who made us feel at home, and of course the resident chef for those delicious dishes. And.... also important...the Internet connection at the function rooms and in individual rooms was good allowing us to work both during the seminarts and insider our rooms. Our thanks and best wishes to the bai Hotel!!!
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Date of stay: July 2021
Location
Service
Sleep Quality
Trip type: Travelled on business
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Response from bai Hotel Cebu, Marketing at bai Hotel Cebu
Responded 2 weeks ago
Greetings from bai Hotel Cebu! Thank you very much for choosing to stay at bai Hotel Cebu and for sharing your kind review. We are glad that you loved our facilities and services. We look forward to welcoming you back to our hotel in the future. See you soon!
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cukoo wrote a review Jun. 2021
427 contributions125 helpful votes
+1
Comfort stay,attentive staff,good food and beverage...Due to current COVID19 restriction was required to wear face mask and face shield.Also observed the same worn by the staff aswell.Staff were attentive to requests and accommodating, Thank you
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Date of stay: June 2021Trip type: Travelled on business
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Response from bai Hotel Cebu, Marketing at bai Hotel Cebu
Responded 4 weeks ago
Greetings from bai Hotel Cebu! Thank you very much for choosing to stay at bai Hotel Cebu and for sharing your kind review. We are glad that you loved our facilities and services. We look forward to welcoming you back to our hotel in the future. See you soon!
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Mikey G wrote a review Jun. 2021
2 contributions
We came right at 6pm to ensure we will not be exposed long at the dining area. They are not observing basic protocol for pandemic measures. An hour has passed and we still dont have food. Worst customer service ever.
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Date of stay: June 2021Trip type: Travelled with family
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Response from bai Hotel Cebu, Marketing at bai Hotel Cebu
Responded Jun. 18, 2021
Greetings from bai Hotel Cebu! Thank you very much for choosing to stay at bai Hotel Cebu and for sharing your review. We apologize for any inconvenience this may cause you. Rest assured, this has been already addressed to the management and the concerned department. We look forward to welcoming you back with your concern already addressed. Thank you so much.
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PRICE RANGE
US$72 - US$109 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesVisayasCebu IslandMandaue
NUMBER OF ROOMS
668
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Frequently Asked Questions about bai Hotel Cebu
Which popular attractions are close to bai Hotel Cebu?
Nearby attractions include Parkmall (0.3 km), City Times Square (0.5 km), and Extreme Aeropark (0.3 km).
What are some of the property amenities at bai Hotel Cebu?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at bai Hotel Cebu?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at bai Hotel Cebu?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at bai Hotel Cebu?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to bai Hotel Cebu?
Conveniently located restaurants include Marble + Grain Steakhouse, Cafe bai, and UME Japanese Cuisine.
Are there opportunities to exercise at bai Hotel Cebu?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does bai Hotel Cebu have an airport shuttle?
Yes, bai Hotel Cebu offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at bai Hotel Cebu?
Yes, dry cleaning and laundry service are offered to guests.
Does bai Hotel Cebu offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to bai Hotel Cebu?
Many travellers enjoy visiting Yap Sandiego Ancestral House (4.6 km), 1730 Jesuit House (4.6 km), and Fort San Pedro (4.9 km).