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Heritance Tea Factory

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Heritance Tea Factory
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2,308 Reviews from our TripAdvisor Community

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Showing 1,957: English reviews
Reviewed 2 days ago NEWvia mobile

We loved this place . It is definitely the best hotel we have stayed at so far . The staff were superb and especially Nuwan who looks after you in an actual train carriage restaurant . Make sure you book in advance . The views are stunning and gets you away from town which doesn't have that much to do...

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Thank Simon W
Reviewed 4 days ago NEWvia mobile

The hotel is has breathtaking views to offer. It has an old world charm and the service is great. We visited for a family lunch and the welcoming staff had organized a nice birthday cake for my son's birthday. We enjoyed the garden, kids play area and admired an old train coach kept in the garden. The five course meal,...

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Thank Sumeet V
Melbourne, Australia
Reviewed 5 days ago NEWvia mobile

We arrived at this beautify restored conversion from an old tea factory to a wonderful hotel on Christmas Eve, expecting a quiet couple of days. To our amazement the management and staff put on Christmas Eve dinner with 7 courses, wine, carols and Santa. What a wonderful night! We would highly recommend the Heritance to anyone wanting a break during...

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Thank MartanneFromOz
Nipuni S, Manager at Heritance Tea Factory, responded to this review

Dear Valued Guest, We are delighted to see your inspiring review and accept our gratitude for visiting Heritance Tea Factory during your vacation. It is our pleasure to receive the massive positive endorsements as well as the recommendations given. We are eagerly waiting to welcome you at Heritance Tea Factory and please make your plans for a longer stay next...

London, United Kingdom
Reviewed 5 days ago NEW

The hotel is in a good location. Staff were good. only downfall is the travelling to the hotel is uncomfortable as the road is full of pot holes and it needs to be improved. Rooms were clean and large. Food was average . From there we went to Ella by Podi Manike which was a beautiful journey. The train journey...

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Thank wijay2017
Nipuni S, Manager at Heritance Tea Factory, responded to this review

Dear Valued Guest, It is nice to see that you all have enjoyed the friendly service offered along with the breathtaking views. We are grateful of your high recommendation. Please pay another visit to us for an overnight stay and we assure you some more enjoyable and pleasing experiences. Yours Sincerely, Roshanlal Perera. General Manager, Heritance Tea Factory.

Colombo, Sri Lanka
Reviewed 6 days ago NEW

“Full of character, great location - located on top of a hill surrounded by tea plantation, friendly staff. All the rooms have fantastic views of the tea fields and surrounding hills.Good hotel in nuwaraeliya.

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Thank travelwiththaru
Nipuni S, Manager at Heritance Tea Factory, responded to this review

Dear Valued Guest, We are delighted to see your inspiring review and accept our gratitude for visiting Heritance Tea Factory during your vacation. It is our pleasure to receive the massive positive endorsements as well as the recommendations given. We are eagerly waiting to welcome you at Heritance Tea Factory and please make your plans for a longer stay next...

Reviewed 6 days ago NEW

My husband and I stayed in this hotel one night while on a tour of Sri Lanka. It is so so beautiful and very peculiar and right in the heart of tea plantations. They have also a beautiful small tea factory where to see how they make their famous delicious tea. Upon arrival we were welcomed with a wonderful spice...

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Thank Valeria N
Nipuni S, Manager at Heritance Tea Factory, responded to this review

Dear Valued Guest, We are glad to see that you have had a special holiday at Heritance Tea Factory. It gives us great pleasure to see that you have enjoyed the unique experiences and we are extremely delighted that you have enjoyed the atmosphere as well. We invite you and your loved ones to spend another leisurely time with us...

Colombo, Sri Lanka
Reviewed 6 days ago NEW

The place is well maintained & the food is great. The staff are very friendly & give you a very warm welcome as you enter. The railway coach is ideal for a small crowd of 12 to dine. The Tea museum brings back the memories of tea was produced many decades ago. Lost in the mist in this hotel is...

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Thank Harsha_Pilapitiya
Nipuni S, Manager at Heritance Tea Factory, responded to this review

Dear Valued Guest, It is nice to see that you all have enjoyed the culinary experience offered along with the breathtaking views. We are grateful of your high recommendation. Please pay another visit to us for an overnight stay and we assure you some more enjoyable and pleasing experiences. Yours Sincerely, Roshanlal Perera. General Manager, Heritance Tea Factory.

London, United Kingdom
Reviewed 1 week ago NEWvia mobile

We booked the Heritance Tea Factory as a treat to ourselves and it surpassed all expectations. It isn't cheap but for a night or two it is well worth it. The hotel itself is amazing, full of character and not at all pretentious. The staff are all first class and attend to your every need. We dined in the Pullman...

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Thank robinhutton
Nipuni S, Manager at Heritance Tea Factory, responded to this review

Dear Valued Guest, We are delighted to see your inspiring review and accept our gratitude for visiting Heritance Tea Factory during your vacation. It is our pleasure to receive the massive positive endorsements as well as the recommendations given. We are eagerly waiting to welcome you at Heritance Tea Factory and please make your plans for a longer stay next...

Singapore, Singapore
Reviewed 1 week ago via mobile

A stay at The Heritance Tea Factory is a unique and wonderful experience, with many special touches that makes it a fascinating place to visit; for example the colour coding of the building's structure indicating what was original and what had been upgraded. The service was exceptional, delivered with a friendly attitude. We particularly enjoyed the tea picking and the...

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Thank j0nsykes20
Nipuni S, Manager at Heritance Tea Factory, responded to this review

Dear Valued Guest, We are glad to see that you have had a special holiday at Heritance Tea Factory. Your review would be much useful for the other potential guests as well. It gives us great pleasure to see that you have enjoyed the unique experiences and we are extremely delighted that you have enjoyed the atmosphere as well. We...

Manchester, United Kingdom
Reviewed 1 week ago via mobile

Loved, loved, loved this place, it was definitely one of the best hotels I have stayed in for a number of reasons. There are many tea factories that you can visit on the winding roads up to the Heritance... they will all tell a similar story of the English built machinery being used to provide tonnes of tea each day,...

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Thank Dpher
Nipuni S, Manager at Heritance Tea Factory, responded to this review

Dear Valued Guest, We are delighted to see your inspiring review and accept our gratitude for visiting Heritance Tea Factory during your vacation. It is our pleasure to receive the massive positive endorsements as well as the recommendations given. We are eagerly waiting to welcome you at Heritance Tea Factory and please make your plans for a longer stay next...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Heritance Tea Factory

Address: Kandapola, Nuwara Eliya, Sri Lanka
Region: Sri Lanka > Central Province > Nuwara Eliya
Price Range: $354 - $551 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Heritance Tea Factory 5*
Number of rooms: 57
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Also Known As:
Heritance Tea Factory Hotel Nuwara Eliya
Tea Factory Nuwara Eliya
Tea Factory Hotel Nuwara Eliya
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Questions & Answers

Here's what travellers have asked, with answers from Heritance Tea Factory staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room with a balcony (if price permits)”
 of 5 bubbles Joshimeera, 2 Jan 2017 | Read review
“The rooms at the corner of each floor offer excellent view of the place.”
 of 5 bubbles gorgeous230, 31 Dec 2016 | Read review
“all rooms have good views”
 of 5 bubbles kanizar, 25 Dec 2016 | Read review
“Rooms can be subject to external noise best to be on the edge if you can”
 of 5 bubbles FreddyBerkshire, 22 Dec 2016 | Read review
“Per my review, a first floor room above the dining room is not recommended.”
  • One of the stunning views from the hotel.
 of 5 bubbles tigertomPackwood, 20 Dec 2016 | Read review
5 of 5
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