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Heritance Tea Factory

Travellers' Choice award winner
14/05/2017 15/05/2017
1 room 2 adults 0 children
US$157*
US$151*
Great Deal
US$157*
US$157*
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Heritance Tea Factory
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2,455 Reviews from our TripAdvisor Community

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Showing 2,068: English reviews
United Kingdom
Reviewed 18 October 2015

We stayed at the Heritance Tea Factory for a couple of nights during our recent tour of Sri Lanka. The scenery and location is stunning. It is known as Little England and we did experience a small rain shower during our visit but I can’t say it was as cold as England can be! When we arrived we realised we...

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Helpful?
1Thank victoria_palmer
Yohan A, Manager at Heritance Tea Factory, responded to this review

Dear Valued Guest, We are really grateful that you chose Heritance Tea Factory as your holiday destination and we are delighted to see the descriptive review as well. Of course your title is so inspiring! Many thanks for the applauds on the beauty of the hotel and the environment as well as the service offered by the hotel staff. In...

Reviewed 17 October 2015 via mobile

Nice hotel in a beautiful surrounding. As the weather can be wet and cold we appreciated to be in a hotel with correct heating system. Very good Sri Lankan food and excellent service. Very friendly with Children as well who can do a pony ride in the estate.

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Helpful?
Thank Natascha S
Yohan A, Manager at Heritance Tea Factory, responded to this review

Dear Valued Guest, Please accept our sincere gratitude for staying at Heritance Tea Factory and thanks a lot for sharing your experience with the TripAdvisor members. It is nice that you have enjoyed the facilities offered including the heating system and above all thanks for applauding our staff members. In fact, they are our greatest assets. We are eagerly waiting...

Perth
Reviewed 17 October 2015

This hotel used to be Hetherset Tea Factory and is set on a working tea estate. About a 30 minute drive from the Nanu Oya railway station, we drove up through Nuwara Eliya town and tea estates. Our welcome was warm and fitting - we were served a cup of lovely spiced tea - a delicious brew which I am...

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Helpful?
Thank worldcitizenPerth
Yohan A, Manager at Heritance Tea Factory, responded to this review

Dear Valued Guest, Thanks for having trust on Heritance Tea Factory as the most suitable place for holiday during your visit to Sri Lanka. We are really appreciative of your interest in keeping a note on TripAdvisor as well. Of course it is our utmost ambition; to let the guests get a unique feel and sense. and we are glad...

Bengaluru, India
Reviewed 16 October 2015

This is a must see if you are visiting Nuwara Eliya. Magnificent location, what an innovative idea and so well co-ordinated. Golfers will love it, regular travellers will revel in it! Tends to be cold most of the year but worth a visit at any time!

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Thank 2014vijaya
Yohan A, Manager at Heritance Tea Factory, responded to this review

Dear Valued Guest, Many thanks for your lovely recommendation and sharing your thoughts of your visit to Heritance Tea Factory. Thank you for your compliments on the unique idea of transforming a tea factory into a luxury hotel. Of course the stay in our hotel would be a whole compilation of activities that you would experience once in a life...

Kfar-Saba, Israel
Reviewed 13 October 2015 via mobile

We stayed in this lovely hotel for two days. It is an outstanding place which makes you feel like the high society in England long time ago. Everything was given plenty of attention. The rooms are lovely, the way they are being arranged every day makes you feel great. (With elephants, dogs, etc.... Made from towels) The food in the...

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Helpful?
Thank iritv
Yohan A, Manager at Heritance Tea Factory, responded to this review

Dear Valued Guest, Thanks for having trust on Heritance Tea Factory as the most suitable place for holiday. We are really appreciative of your interest in keeping a note on TripAdvisor as well. It is such a nice comment to see that you have felt like the high society in England long time ago. Of course it is our utmost...

Buderim, Australia
Reviewed 12 October 2015 via mobile

Much has been written about this hotel and the commentary is accurate. This is a very special place to visit. Met at the door by Mutha, we were immediately immersed in his presentation as he commanded us to our room and turned over every rock as he briefed us about the room, the activities and what this lovely hotel has...

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Helpful?
Thank Hedonist_Australia
Yohan A, Manager at Heritance Tea Factory, responded to this review

Dear Valued Guest, Please accept our sincere gratitude for staying at Heritance Tea Factory and thanks a lot for sharing your experience with the TripAdvisor members. It is nice that you have enjoyed the cuisines offered and above all thanks for applauding our staff members. In fact, they are our greatest assets. We are eagerly waiting to welcome you all...

Lincoln, United Kingdom
Reviewed 10 October 2015 via mobile

We stayed here whilst touring Sri Lanka the hotel doesn't look much from outside but inside is like stepping back in time. The main restaurant, bars and areas of the hotel are gorgeous and really well done. The rooms however are very basic and did not really fit with the actual hotel. It rained on the day we were there...

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Helpful?
Thank Ekkkk
Yohan A, Manager at Heritance Tea Factory, responded to this review

Dear Valued Guest, Thank you very much for selecting Heritance Tea Factory to spend your vacation and many thanks for sharing your experience on TripAdvisor as well. We are glad to see that you have liked the overall dining experience offered at the hotel and we are sorry that some of your expectations were not met during your stay. We...

London, United Kingdom
Reviewed 9 October 2015

The hotel is in a fantastic location with amazing views. It's kept many historical features from it's time as a tea factory and general history of the place is fascinating. The service is impeccable and the food was lovely at breakfast, dinner and lunch. The only issue is noise, especially in the morning with people coming and going. Old building...

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Helpful?
Thank Dylan F
Yohan A, Manager at Heritance Tea Factory, responded to this review

Dear Valued Guest, Thank you the time devoted in sharing your experience on TripAdvisor following your stay with us at Heritance Ta Factory. We are much obliged by the positive endorsement you have granted to Heritance Tea Factory specifically for the unique interior ambiance coupled with the lush greenery setting surrounding the hotel. Many thanks for understanding on the inevitability...

Lisbon, Portugal
Reviewed 7 October 2015 via mobile

the place is beautiful , the montains, the tea plantations. The sorroundings are priceless. The hotel has few social areas. In the bar the television had 3 small sofas around. A group of 3 persons were there each in a sofa and goodbye rugby cup. The restaurant was good, nothing to say about the wine list. And then we go...

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Helpful?
Thank paulus70
Yohan A, Manager at Heritance Tea Factory, responded to this review

Dear Valued Guest, We thank you for having stayed at Heritance Tea Factory and we are really grateful for the feedback and the suggestive comments you have given on TripAdvisor. We are delighted to see that you were delighted with the beauty of the mountains and the tea plantations around the hotel. We are extremely sorry that you have come...

omer israel
Reviewed 6 October 2015 via mobile

The hotel located in old tea factory has all the necessary ingredients to be No 1 and from many aspects like Location, top of the hill, excellent interior planning and decoration, nice rooms etc. it is.The main drawback is the service and standard of food. We visited the same Heritance Hotel in Kandalama and the food and service were on...

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Helpful?
Thank Dan P
Yohan A, Manager at Heritance Tea Factory, responded to this review

Dear Dan, Thank you for selecting Heritance Tea Factory as your accommodating partner in the hill country of Sri Lanka and for the time devoted in posting a valuable feedback on TripAdvisor. We are indeed much obliged to note of your overall positive endorsement you have granted on the facilities and the services the hotel. We really apologize for the...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Heritance Tea Factory

Address: Kandapola, Nuwara Eliya, Sri Lanka
Region: Sri Lanka > Central Province > Nuwara Eliya
Price Range: $257 - $491 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Heritance Tea Factory 5*
Number of rooms: 57
Reservation Options:
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Also Known As:
Heritance Tea Factory Hotel Nuwara Eliya
Tea Factory Nuwara Eliya
Tea Factory Hotel Nuwara Eliya
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Questions & Answers

Here's what travellers have asked, with answers from Heritance Tea Factory staff and other travellers.
23 questions
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Questions? Get answers from Heritance Tea Factory staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose room with balcony”
EsterS758, 30 Apr 2017 | Read review
“Front of the hotel offers better views!”
B2144BLlisah, 27 Apr 2017 | Read review
“Take the tea estate facing rooms.”
goldtemp, 25 Apr 2017 | Read review
“Request a room on the top floor”
georginathornton, 24 Apr 2017 | Read review
“Third floor”
sjopjm, 22 Apr 2017 | Read review
5 of 5
Agoda.com
US$151* /night
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Booking.comUS$157
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*Disclaimer
Prices are for 1 room, 2 adults
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