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2017-12-24 2017-12-25
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    Heritance Tea Factory

    Kandapola, Nuwara Eliya, Sri Lanka
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    2017-12-24 2017-12-25
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    SAVE US$48
    Traveller (2640)
    Room & Suite (459)
    Dining (219)
    • Excellent58%
    • Very good30%
    • Average9%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “train carriage” (150 reviews)
    “unique hotel” (121 reviews)
    “nature walk” (99 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Non-Smoking Rooms
    Room Service
    Fitness centre
    Dry Cleaning
    5.0 Star Hotel
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    Dec 24Dec 25
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (2,653)
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    701 - 705 of 2,239 reviews

    Reviewed 31 December 2015 via mobile

    We stopped here two days as part of a tour of Sri Lanka and found this hotel charming. The staff in the restaurant were attentive and kind, they couldn't be faulted. The buffet dinner was as good as we had on our trip and the...More

    2  Thank GJR-137
    Response from Nipuni_Seneviratne, Manager at Heritance Tea FactoryResponded 3 January 2016

    Dear Valued Guest, Thank you very much for choosing Heritance Tea Factory as your holiday destination during your visit to Sri Lanka and we are so impressed by your abundant positive endorsements. It is such a pleasure to see that you and your friends have...More

    Reviewed 30 December 2015 via mobile

    A very different hotel. The conversion of a former tea factory has retained much of the buildings original character. The focus on sustainable building practices has seen this hotel win numerous international awards. Apart from the historical perspective it is also a fantastic place to...More

    Thank CliveMJW
    Response from Nipuni_Seneviratne, Manager at Heritance Tea FactoryResponded 3 January 2016

    Dear Valued Guest, We are really grateful that you chose Heritance Tea Factory as your holiday destination and we are delighted to see your lovely review as well. Thank you very much for all the positive feedback on the sustainable policy of the hotel. We...More

    Reviewed 29 December 2015 via mobile

    We didn't stay here because it was fully booked, but we took a tuk tuk up from Nuwara Eliya. Nice bumpy ride, we were warm welcomed and pleased to take a look around in the ground floor where they still had some old pieces and...More

    1  Thank amba22
    Response from Nipuni_Seneviratne, Manager at Heritance Tea FactoryResponded 30 December 2015

    Dear Valued Guest, Thank you very much for the lovely comments posted on Trip Advisor followed by your stay at Heritance Tea Factory. It is nice to see that you have enjoyed the experience together with the unique experiences and the picturesque location. We are...More

    A TripAdvisor Member
    Reviewed 27 December 2015 via mobile

    Average buffet. Bad service rude staff. Raw fruit platter and badly done fish .. On requesting change they acting funny . Good quality is like any badly done buffet with no creativity. Staff attitude closer to shutting time is pathetic as if they're doing you...More

    1  Thank A TripAdvisor Member
    Reviewed 23 December 2015

    Everything about this hotel is totally unique. On arrival it looked like a large tin shed, which basically it is, but that doesn't do it justice. The staff were totally charming and there are numerous activities laid on including nature walks, pony trekking and tea...More

    Thank Big_of_Norwich
    Response from Nipuni_Seneviratne, Manager at Heritance Tea FactoryResponded 27 December 2015

    Dear Valued Guest, It gives us great pleasure to see that you have liked the traditional experience at Heritance Tea Factory. We are really grateful that you chose us as your holiday destination for your honeymoon in Sri Lanka. Thank you for your interest in...More

    Awards & Recognition
    Travellers' Choice2017 Winner
    Certificate of Excellence
    • Top amenities
    • Room Service
    • Restaurant
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Room amenities
    • Minibar
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Spa
    • Price range
    • US$256 - US$589 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Spa Hotel in Nuwara Eliya
    • #2 Luxury Hotel in Nuwara Eliya
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 57
    • Reservation Options
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    • Location
    • Sri Lanka >
    • Central Province >
    • Nuwara Eliya
    • Also Known As
    • Heritance Tea Factory Hotel Nuwara Eliya ,
    • Tea Factory Nuwara Eliya ,
    • Tea Factory Hotel Nuwara Eliya
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    Traveller (2640)
    Room & Suite (459)
    Dining (219)
    Hotel & Grounds (1917)
    Bathroom (36)
    Family and Play Areas (23)
    Business Centre & Event Rooms (2)
    Sponsored by:
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    Ask a question
    Questions & Answers
    20 November 2017|
    AnswerShow all 5 answers
    Response from Francesca M | Reviewed this property |
    i would say around 5 hrs...
    17 September 2017|
    AnswerShow all 3 answers
    Response from Nipuni S | Property representative |
    Dear Valued Guest, Thank you very much for your interest in Heritance Tea Factory. Please note that tea plucking tour is organized 3 times a day; at 8 am, 9 am and 10 am. The nature walk will also be held 3 times a day; at... More
    15 April 2017|
    AnswerShow all 3 answers
    Response from Hetherset | Property representative |
    Dear Guest, We could provide you with transport from the the airport to the hotel and where ever you want to be dropped.If you refer our web page you could get whatever information you require and book it online. look... More
    Room Tips
    "Ask for the room facing the front, the tea plantation instead of the back which is above their kitchen."
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    "There are 3 rooms with a balcony on the first floor which are suitable for smokers, as the hotel is non..."
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    "I suspect all rooms have good views."
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    "Go for bigger if staying longer than one night."
    Read review
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