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305 Malvern Ave, Hot Springs, AR 71901-5445
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About

#14 of 50 hotels in Hot Springs
Location
Cleanliness
Service
Value
A hidden gem within the National Park, our hotel in Hot Springs, AR is within walking distance of the historic downtown area and attached to the Hot Springs Convention Center. Newly renovated and boasting a full-service restaurant, the Hotel Hot Springs is the perfect place to stay for business and leisure travelers alike. Our contemporary rooms have been redesigned for the ideal blend of home comfort and modern features, complete with vinyl plank flooring, complimentary Wi-Fi, and Keurig coffee makers. Discover that special touch of customer service from our staff, including a bellman who has been at our property since it was built in 1986. Choose a getaway that feels like home at our hotel in Hot Springs, Arkansas.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Business Centre with Internet Access
Conference facilities
Concierge
Non-smoking hotel
24-hour front desk
Car park
Wifi
Bar / lounge
Restaurant
Vending machine
Banquet room
Meeting rooms
ATM on site
Dry cleaning
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Room features
Air conditioning
Housekeeping
Room service
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Business
Languages Spoken
English
942Reviews18Q+A100Room tips
Traveller rating
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elaineblend wrote a review Oct. 2022
Plano, Texas6 contributions
We had very loud ladies in the room next to us. We called the front desk at 12:15am and they never did anything. We called them at 1:15 and my husband went downstairs to complain again. By the time security got to their room, the drunk girls decided to go for a walk at 1:30am so security passed them in the hallway and of course no one was in the room. They came back at 2:30 and continued partying and being loud for 30 more minutes. We got no sleep and had to be up at 5:30 the next morning. Very disappointed with the front dead and security not remedying the situation. The hotel was very nice inspite of us not getting any sleep.
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Date of stay: October 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Nick Hoop, General Manager at The Hotel Hot Springs
Responded 3 weeks ago
Thank you for sharing your feedback. I do apologize about the noise issues and we will address these with our front desk staff/security. Thank you for staying with us and we hope to see you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
geno722 wrote a review May 2022
Cordova, Tennessee54 contributions29 helpful votes
Hotel's Favourite
I'm trying to remember what this hotel was called the last time I stayed there, approximately 10 years ago. As the Hotel Hot Springs, it would likely get 5 stars from me except for two things. I'd give it 3.5 if that were an option. The good stuff: nice, clean, spacious modern room with a great view of Hot Springs and the mountain. Nice wood laminate floors, a concept I like in hotels since I'll wager they're a lot easier to clean than carpet. At least in my room, the old school binder with the list of hotel services and surrounding attractions. Nice touch to have a Keurig in my room, though I did have some trouble making it work as well as the one I have at home. Here's why I give them less than a 5: Pitifully slow elevator service. So slow that there is usually at least a crowd of 10-12 people waiting. When an elevator finally does arrive, everyone crowds on. So much for the social distancing idea. Second "minus": As others have noted, their parking garage is in the next block. I was there on a weekend and was told by the desk clerk that the Regions bank across the street allows free parking. Problem is, they only have about 20 spaces. I came back late at night, and was able to snare one of the five spaces the hotel has at ground level around the corner on Church Street, but the city street light that would have illuminated it was not working...scary. (Bad street lighting is an issue in much of Hot Springs.) It's a nicely renovated property, but frankly if I were to come back to stay in downtown Hot Springs, I would look for a hotel that has a better parking situation and better functioning elevators.
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Date of stay: May 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Nick Hoop, General Manager at The Hotel Hot Springs
Responded Jun. 1, 2022
Thank you geno722 for sharing your feedback. Your comments are important and will be shared with our staff. We hope to see you again when you visit Hot Springs. Thank you for staying with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dmk1953 wrote a review Oct. 2022
Deweyville, Texas90 contributions11 helpful votes
Went thru excursion at very last minute booking. The hotel is super great to only be a two star. Rooms very clean. Lobby decor very inviting. Staff is nice an helpful an the parking is free!!. I’m sure when we try the breakfast it will be great. I would certainly stay here again.
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Date of stay: October 2022Trip type: Travelled with friends
Room Tip: It’s right downtown so if you like to walk to shops it will suite you.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Nick Hoop, General Manager at The Hotel Hot Springs
Responded 3 weeks ago
Thank you for the wonderful comments and we look forward to seeing you next time you visit. Thank you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JulieAp wrote a review Oct. 2022
Morris, Illinois186 contributions75 helpful votes
Our room was a nice size, clean and updated. The bathroom and shower were a little awkward, but okay. We had a really nice view from our window. The hotel was very convenient to Bathhouse Row. An easy walk. Some complained about the the elevators, but we didn’t have a problem. There was a great singer in the bar on Saturday night.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Nick Hoop, General Manager at The Hotel Hot Springs
Responded Oct. 11, 2022
Thank you JulieAp for staying with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michael S wrote a review Aug. 2022
2 contributions
First off, the air conditioner in the bottom floor was out so it was very hot, then we go wait for the elevator only to find out 1 out of the 3 is working.. and the hotel is fully booked with several family reunions. Then while constantly waiting for the elevator we learned that the 2 elevators have been out for years from a fire.. god help you if the one goes out and everyone has to use the stairs!! Then on another elevator wait, we learned a guest got moved to our floor bc her room had roaches! The rooms do look updated but felt dirty, for instance the headboard looked greasy from someone’s hair! We only stayed in this hotel for one night, had it been longer I would have looked to switch. One night of this incompetent hotel was enough!! Not worth $300 a night!!!!
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Nick Hoop, General Manager at The Hotel Hot Springs
Responded Sep. 7, 2022
Thank you for sharing your feedback. None of our elevators are out due to any fire. They are all up and running and have been. We do apologize about the room cleanliness and we will address this with our staff. Thank you for choosing Hotel Hot Springs.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
HEXTRAVELS wrote a review Aug. 2022
Lahaina, Hawaii5 contributions
Want to compliment Billy at the Front Desk. I was checking to make sure my elderly father checked in since I was worried he was driving alone from Dallas to Hot Springs and it was getting past check in time. When I called the hotel Billy didn’t hesitate and re assured me to let me know when my father arrived. Billy kept in touch every hour until my father showed up. I’ve worked in hospitality myself for last 20 years and I would definitely hire Billy to work at my hotel, his service was above and beyond. Thank you for your kindness and professionalism!
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Date of stay: August 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Nick Hoop, General Manager at The Hotel Hot Springs
Responded Sep. 7, 2022
Thank you for sharing your feedback. We will be sure to let Billy know these wonderful comments! Thank you for staying with us!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michael T wrote a review Aug. 2022
1 contribution
I stayed last week, the elevator situation is horrible. One working elevator for employees and guests. There are very long waits for the one slow elevator. I have stayed several times and the elevator is Always an issue.
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Date of stay: August 2022
Value
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Nick Hoop, General Manager at The Hotel Hot Springs
Responded Aug. 14, 2022
Thank you for sharing your feedback. We do value your comments and will address them with our staff. Thank you for staying with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brian N wrote a review Jul. 2022
1 contribution1 helpful vote
Got to the hotel, spent 20 minutes waiting to get onto the one working elevator, the other two had a fire according to another guest. Finally got to the 12th floor and found our room keys did not work. Spent 20 minutes going back down to the desk, got new keys and an attitude from the desk person. Spent 20 minutes getting back upto the room and did get in. Went out for dinner after waiting 20 plus minutes for the elevator, parking is either on street, or in a lot down the block. Got back, waited for the elevator, there are a lot of guests here, got to the room, keys did not work again, waited 20 plus minutes and went down to desk, got attitude from the desk clerk, i did my best to contain myself, while voicing my concerns the other desk person laughed. waited again for elevator and finally got back into our room. Dont stay here, other guest have said they have had these type of issues before. For nearly 300 per night this place is not worth it!!! went to use shower and found trash in the waste basket that we did not put in there! Yuk, wonder what else did not get cleaned.
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Date of stay: July 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Nick Hoop, Guest Services / Front Office at The Hotel Hot Springs
Responded Jul. 31, 2022
Thank you for sharing your feedback. Your comments are important to us and we are resolving the elevator issue as we speak and will be fixed very soon. Thank you for staying with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
aa-ron wrote a review Jul. 2022
Collierville, Tennessee2 contributions
Stayed for an entire weekend. We were part of a large group along with 2 family reunions and a wedding. Only 1 of 3 elevators were in-service during our stay. It took 20 minutes to get from our 7th floor room on Saturday morning. The one working elevator went out of service Saturday leaving hundreds of guests (including elderly and people in wheel chairs) to climb stairs to all levels of a high rise hotel. While checking out, we asked how the hotel was going to handle these issues ... the GM responded with "must not have been that bad, you didn't leave". Will be staying elsewhere when we come back to Hot Springs. Oh and AC was out in all the common areas as well.
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Nick Hoop, Guest Services / Front Office at The Hotel Hot Springs
Responded Jul. 31, 2022
Thank you for sharing your comments. I do apologize about the elevator issue and we are working quickly to get it resolved and fixed. Thank you for staying with us and we hope you will give our hotel another chance when you visit Hot Springs again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Earnestine S wrote a review Jul. 2022
2 contributions
Hotel Hot Springs is so accommodating. I had a little situation to arise with my reservation and Billy worked it out with such precision. Thank you for your courteously. I always look forward to spending time in beautiful Hotel Hot Springs.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Nick Hoop, Guest Services / Front Office at The Hotel Hot Springs
Responded Jul. 31, 2022
Thank you for the wonderful comments.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$106 - US$150 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the austin hotel hot springs, the austin convention hotel and spa, austin hotel hot springs
LOCATION
United StatesArkansasHot Springs
NUMBER OF ROOMS
200
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The Hotel Hot Springs - UPDATED 2022 Prices, Reviews & Photos (AR) - Tripadvisor

Frequently Asked Questions about The Hotel Hot Springs
Which popular attractions are close to The Hotel Hot Springs?
Nearby attractions include A Narrow Escape (0.2 km), Escape Hot Springs (0.2 km), and The Maxwell Blade Theatre of Magic (0.2 km).
What are some of the property amenities at The Hotel Hot Springs?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at The Hotel Hot Springs?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Hotel Hot Springs?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Hotel Hot Springs?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to The Hotel Hot Springs?
Conveniently located restaurants include Steinhaus Keller, The Porterhouse, and SQZBX Brewery & Pizza Joint.
Is The Hotel Hot Springs located near the city centre?
Yes, it is 0.09 km away from the centre of Hot Springs.
Does The Hotel Hot Springs offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Hotel Hot Springs?
Many travellers enjoy visiting Fordyce Bathhouse (0.4 km), Buckstaff Bathhouse (0.4 km), and Medical Arts Building (1.0 km).
Does The Hotel Hot Springs have any great views?
Yes, guests often enjoy the mountain view available here.
Is The Hotel Hot Springs accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.