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Embassy Suites by Hilton Hot Springs

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Embassy Suites by Hilton Hot Springs
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1,183 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Hot Springs
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Showing 1,181: English reviews
Nebraska
Reviewed 19 January 2016

Have never stayed at an Embassy Suites Hotel before, but will definitely stay at one again! Staff were helpful and friendly at check in, room was large and comfortable, fridge,safe,coffee maker and microwave. Loved the free reception from 5.30-7.30pm with free drinks and snacks in the middle of the hotel! Pretty sure everyone else did too, as a lot of...

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Helpful?
Thank betty3ne
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you for giving Embassy Suites a try and thank your for all of your comments. We always appreciate positive and constructive feedback and try to use it to improve our hotel. We are pleased that you "Loved it!" and we are grateful for the 5 star review. Thank you in particular for mentioning our friendly and helpful staff. They...

Memphis, Tennessee
Reviewed 18 January 2016 via mobile

I've known the Embassy to be of a great caliber but I was totally beyond amazed! The staff was so friendly and helpful as well as the hospitality/cleaning/restaurant staff. The rooms were superb! Very spacious and wonderful...the rooms were clean and we felt welcomed. They have a happy hour that was awesome! Trust me....just go and from 5-7 you will...

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Helpful?
1Thank DariaWW
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you so much for choosing our hotel and thank you for posting such an awesome review. We really appreciate such positive feedback. We are very pleased that you enjoyed our friendly and helpful staff, our clean and spacious suites as well our complimentary evening reception and free made to order breakfast. We strive for excellence throughout our hotel and...

Reviewed 16 January 2016 via mobile

We love to stay at Embassy in Hot Springs. We come for the races twice a year and it's just like coming home. We love the breakfast, happy hour reception and the shuttle to the track. Only wish is there'd be more shuttles and less wait time coming back. It's always clean and love how it's close to great restaurants!

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Helpful?
Thank zizzer05
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you for your continued patronage during race season and thank you for the nice review. We appreciate your comments about our free made to order breakfast, our free evening cocktail reception and our complimentary shuttle service. You may know that each Saturday during race season we not only operate our shuttle van, but we also hire a 24 passenger...

El Dorado, Arkansas
Reviewed 15 January 2016

I love this hotel. The rooms are super clean. The beds are comfortable. My only problem is the manager. The front desk told me a company check would be accepted when I made my reservation. When it came time to pay for the room the manager would not honor my company check. He also would not give me a clear...

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Helpful?
Thank Paul S
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you for staying with us and thank you for your comments. I am glad that you love our hotel and that you find our rooms to be super clean and comfortable. I am very sorry that we did not communicate our check policies correctly during the reservation process and I am very sorry that we did not explain them...

Broome, Australia
Reviewed 14 January 2016 via mobile

This is a very nice place to stay. Our room was large, clean and comfortable. The staff were friendly and helpful. The lobby was spacious with plenty of room to sit and relax. We ate at the restaurant, but the food was a bit of a disappointment, both our steaks were overlooked and the vegetables were not very nice. Apart...

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Helpful?
Thank Nicola W
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you for staying with us and thank you for the review. I am pleased that you found our hotel to be clean and comfortable and that you found our staff to be friendly and helpful. I am sorry that you had a disappointing meal in Bistro 400. I have shared your comments with our Chef. We hope you will...

Houston, Texas
Reviewed 13 January 2016 via mobile

This was just what we needed after the day from hell!! Dog friendly and excellent location. Close to Main Street and the national park. Very comfy beds and we were even provided with free drinks in the lobby until 7:30 and free breakfast the next morning!!! Can't beat that with a stick!! Will defiantly stay here again if we are...

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Helpful?
Thank dschrakamp
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

We are so pleased that we were just what you needed after a rough day. We appreciate the time you took to share your 5 star experience on TripAdvisor. Free drinks and snacks until 7:30PM and free made to order breakfast is hard to beat. We look forward to having you back in Hot Springs soon. Sincerely, Kurt Schatzl General...

North Little Rock, Arkansas
Reviewed 13 January 2016 via mobile

My wife and I were celebrating our anniversary with a quick weekend trip to Hot Springs. This is an amazing place to stay. We showed up early because we had reservations at the hotel Spa. There was a room open so we were allowed to check in early and drop off our bags before our spa visit. We called down...

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1Thank eyepetit2
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you for choosing our hotel for your special anniversary weekend. We always feel honored to be part of memorable occasions. We appreciate all your comments and will sure to share them with our team and follow up where needed. Thank you also for mentioning that our service staff was responsive and friendly. We are very pleased that you mentioned...

Mabank, Texas
Reviewed 7 January 2016

Stayed at this Embassy Suites the week between Christmas and New Years 2015. Hotel staff was great, Steve (who worked at the restaurant) was very friendly and helpful. All the staff from breakfast to the managers reception in the evenings were awesome. The lobby and breakfast/reception area's were nice and clean. My granddaughter loved the waterfall. Had dinner at the...

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Helpful?
Thank cadburysbarn
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you for staying with us for your Christmas vacation and thank you for the very detailed review. We appreciate all the feedback. Thank you for specifically mentioning Steve, our Food and Beverage Supervisor and the good food and service you experienced in Bistro 400. We are also pleased that you enjoyed your spacious two room suite. Sorry that check...

Reviewed 6 January 2016

Excellent services, lovely atmosphere, and very welcoming to pets. Would stay here again any time. The breakfast was delicious, the evening reception was unlike anything I've experienced at other hotels, and the rooms were spacious and comfortable.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank kellg2016
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you very much for sharing the good news about your stay with us on TripAdvisor. We are very pleased to hear that you had a wonderful stay and that you enjoyed our excellent services and amenities. We look forward to being of service to you again in the near future. Sincerely, Kurt Schatzl General Manager

New Orleans, Louisiana
Reviewed 29 December 2015

David checked us in on a cold rainy night but made us feel very warm with his friendly attitude. We could not have had a better experience. The food, drinks, breakfast and rooms were perfect. We didn't use the pool, but it looked very inviting. Our room was clean and spacious. I highly recommend this hotel for any guest traveling...

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Thank ReadsForFun
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this review

Thank you for choosing our hotel and thank for sharing your experience on TripAdvisor. We are so pleased that enjoyed your stay and that you singled out David at our front desk for providing warm and caring service. We have shared your kind words. Thank you also for mentioning that the food, drinks, breakfast and rooms were perfect. Also we...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Come explore the beauty Hot Springs at the Embassy Suites Hot Springs!Centrally located in the heart of Hot Springs, we offer easy access to all the destinations and beauty that this city has to offer! Come explore Hot Springs National Park, downtown Hot Springs, The Gangster Museum of America, Oaklawn Racing & Gaming, Garvan Woodland Gardens, and Magic Springs Amusement Park!Our 2-room suite hotel offers separate dining and living areas, 24 hour business center, free cooked-to-order breakfast, and complimentary drinks at our nightly Manager's Reception. We also offer one of the premier spa facilities at Spa Botanica. Need some meeting space? We are also directly connected to Summit Arena and Hot Springs Convention Center! ... more   less 

Additional Information about Embassy Suites by Hilton Hot Springs

Address: 400 Convention Blvd, Hot Springs, AR 71901-4203
Region: United States > Arkansas > Hot Springs
Price Range: $220 - $432 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hot Springs 3.5*
Number of rooms: 246
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hilton Hotels Direct, Hotels.com and Orbitz so you can book your Embassy Suites by Hilton Hot Springs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Hot Springs Hotel Hot Springs
Hot Springs Embassy Suites
Hotel Style:
#3 Romantic Hotel in Hot Springs
#4 Green Hotel in Hot Springs
#5 Family Hotel in Hot Springs
#5 Business Hotel in Hot Springs
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Hot Springs staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Hot Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on the 2nd floor near elevators. No problems, easy access to lobby.”
 of 5 bubbles lsydneyfisheri, 19 Mar 2017 | Read review
“We are on the top floor so occasionally it took a long time to get down”
 of 5 bubbles kimr972, 19 Mar 2017 | Read review
“Across the street from the convention center with great parking in the rear of the convention center.”
 of 5 bubbles KenW927, 15 Mar 2017 | Read review
“Ask for a corner suite - a little more money but worth it.”
 of 5 bubbles tcbell, 12 Mar 2017 | Read review
“Some rooms face the National Park and mountains.”
 of 5 bubbles 363kathyd, 22 Feb 2017 | Read review
5 of 5