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I'm just closing out another four day stint in Madison on business and I spent my nights at the Crowne Plaza. I've been here many time and the hotel is pretty basic. It's an older hotel and while it was nice in its day, it...More
Thank Pat M
Response from Tracey H, Manager at Crowne Plaza Hotel MadisonResponded 14 March 2016
Dear Guest, Thank you for your comments. We will address the items you mentioned from a service perspective and appreciate you bringing them to our attention. It is our goal to provide a home away from Home atmosphere for all of our guests. We hope...More
I brought 84 people to this hotel and everyone liked it. They were prepared for us upon check in and processed us very quickly. The rooms were very nice, clean and comfortable. The pool area as clean and the kids had a great time. They...More
not great dog friendly hotel. nowhere to walk too busy street lot of traffic in area. elevators super slow no comments from staff on dog. expensive charge extra 25 for dog. would not recommend. weekends in madison always some kind of teenager hockey cheerleading etc.not...More
Thank jeff w
Response from Tracey H, Manager at Crowne Plaza Hotel MadisonResponded 22 February 2016
Dear Guest, I am so sorry you had a poor experience at our hotel. This is not our usual standard of business. We welcome dogs into our hotel, many staff members are dog owners as well. It is our goal to provide that home away...More
I may be in the minority when it comes to travel, but I enjoy staying in hotels that are classic, retro or faded renditions of past elegance, and most Crowne Plaza properties fit the last description. While there were some cosmetic blemishes apparent (wallpaper peelings...More
I am so disappointed in this hotel. It was full except for an 'executive suite' which cost me $194 with tax. It's just a regular room and not even nice! Torn curtain, missing tile grout, messed up caulk, cold and popcorn ceiling. The 'executive suite'...More
1 Thank Teresa O
Response from Tracey H, Manager at Crowne Plaza Hotel MadisonResponded 15 February 2016
Dear Guest, I am so sorry you had a poor experience at our hotel. Please know this is not our usual standard of business. I hope you will try us again when next in Madison.
We will work to addresss the items you mentioned. We...More
Good Morning, Bill---We have NBCSP. I am not sure if this channel carries the NASCAR race or not. We also offer several ESPN channels. Please let me know if we can be of further assistance. We hope we are able to meet your... More
Good Morning, Bill---We have NBCSP. I am not sure if this channel carries the NASCAR race or not. We also offer several ESPN channels. Please let me know if we can be of further assistance. We hope we are able to meet your needs and look forward to the opportunity to have you visit the Crowne Plaza Madison. Have a great day....