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Holiday Inn Hotel & Suites Madison West

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Traveller (39)
Room & Suite (44)
Pool & Beach (16)
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Overview
  • Excellent38%
  • Very good32%
  • Average16%
  • Poor8%
  • Terrible6%
Travellers talk about
“pool area”(44 reviews)
“kids eat free”(14 reviews)
“bunk beds”(12 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
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Additional information
Offers from Holiday Inn Hotel & Suites Madison West
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Rooms
Jun. 4Jun. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (364)
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Traveller rating
131
118
59
32
24
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LanguageEnglish
131
118
59
32
24
Show reviews that mention
All reviewspool areakids eat freebunk bedsthe indoor water parklifeguard on dutyfamily suiteattached restaurantmadison westexecutive levelwest sideon site restaurantmini fridge and microwavelarge bathroomking roomfree drinksi highly recommend this hoteldells
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151 - 155 of 364 reviews
Reviewed July 27, 2014

I booked a room last minute for 1 night on a recent Friday, arriving around 8 pm on a Friday night. The check in process was quick and easy. I was assigned a room with two queen beds on the third floor. The room was...More

Thank JimRiesterer
Response from GeneralManagerps, Manager at Holiday Inn Hotel & Suites Madison WestResponded September 1, 2014

Thank you for such a wonderful review, and for touching on so many of the wonderful amenities we have to offer at our hotel, coupled with our elevated service levels. I appreciate you enjoyed the fast, efficient, and professional way our team was able to...More

Reviewed July 20, 2014

I wish I had read the many reviews prior to booking My stay. My son and I stayed here last Thursday. We had a late arrival and when we arrived the clerk looked disheveled in appearance and he also seemed to be a little foggy...More

1  Thank George C
Response from IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Madison WestResponded August 5, 2014

Dear George C, Thank you for taking the time to review our property. We are hospitality professionals who pride ourselves on delivering world class customer service and it is our regret that we failed to deliver an exemplary performance in this context. We want our...More

Reviewed July 13, 2014

We were here for a wedding. When we arrived Friday, it was noted to also "house" an arrow competition. We could hear constant footsteps on the ceiling in evening; and again in early am - 0600-0700. On Sat we were gone for ample time for...More

Thank feenxfan
Response from IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Madison WestResponded July 29, 2014

Dear feenxfan, Thank you for taking the time to provide feedback on your stay. It is unfortunate the noise levels prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest...More

Reviewed July 9, 2014

We needed a hotel somewhere between Spring Green (where we would attend some amazing live outdoor theatre at American Players Theatre) and Madison. We settled on Middleton. While there were multiple properties to choose from, we were intrigued by the Trip Advisor reviews for this...More

3  Thank Christine D
Response from GeneralManagerps, Manager at Holiday Inn Hotel & Suites Madison WestResponded September 1, 2014

Thank you so much for this review! I am glad to hear you picked us on a whim, and were thrilled with your most recent stay. As you indicated, we are conveniently located near many shopping, dining, and tourist attractions, as well as being conveniently...More

Reviewed July 7, 2014

I recently stayed at this property with my family. I have 2 hyoung boys who love to swim. We stopped here on the way to Minnesota. I research my hotel stays quite a bit and have very rarely been burned by a Tripadvisor reviewed property....More

2  Thank terryhumerickhouse
Response from GeneralManagerps, Manager at Holiday Inn Hotel & Suites Madison WestResponded September 1, 2014

Thank you so much for your review, and you make a good point about tripadvisor reviews. We are in the process of overhauling the property both structurally and from a service standpoint. The last few months have seen significant gains in many of the major...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Airport Transportation
Dry Cleaning
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$112 - US$221 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#17 Family Hotel in Madison
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$112 - US$221 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#17 Family Hotel in Madison
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (39)
Room & Suite (44)
Pool & Beach (16)
Dining (2)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Jenny W
January 5, 2017|
Answer
Response from Brandywine2 | Reviewed this property |
Sorry to be so late in getting back to you. I believe the passes are free if you are guests in the hotel. We've had guests join us from outside the hotel and we used the passes for their kids as we didn't have kids with us.
0
Votes
Phyllis E
October 24, 2016|
Answer
Response from GeneralManagerps | Property representative |
We at this time, are not pet friendly per se, however, with supplemental documentation, we do accept service animals. Thank you for your inquiry and we hope to see you soon!
0
Votes
Tyson M
October 21, 2016|
Answer
Response from GeneralManagerps | Property representative |
Great question. Of course!!!!! You will be able to use your passes on the day of departure up until approximately 12noon. Don't forget, we sell day passes sun-thurs for $15/per.
0
Votes
Room Tips
"Far away from the pool (indoor water park) Top floor (high ceilings on first floor, all sounds echo)"
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"Ask for a room on the parking lot side as the rooms on the opposite side face the indoor water park."
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"4th floor is the executive level but don't expect much"
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"A room on the top floor to avoid loud noise above your head"
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