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All reviewsthe club loungefront deskstarbucks coffeebike pathshuttle servicealliant energy centerclose to downtownlake mononahotel barshower headbed was very comfortablepool and hot tubfitness centerjosephinelobbyjoshconvention
Sheraton is propping up a clearly failing organization while they perform a face-lift. The honest business decision would be to shut down and reboot. The property is more than just tired - it's filthy and the overworked staff are doing their darnedest to hold together...More
Very nice hotel appearance both inside and out. 5-10 minute drive from Meriter Hospital. Large warm indoor pool, also a hot tub. And plenty of surrounding seating. Refrigerator and coffee maker with Starbucks coffee in the room. No in-room microwave but I did see an...More
Thank SRT1976
Response from Tatiana L, Guest Relations Manager at Sheraton Madison HotelResponded February 17, 2018
Dear SRT1976,
Thank you for staying with us and leaving a review! We are so happy to hear that you had a wonderful stay with us and we hope to see you again soon.
Thanks again!
The hotel had very old furniture, sheets were stained as well as the covers . The vacuuming was done poorly especially under and around the curtains . Food was good but room service is overpriced . Pool was large but pool toys provided were falling...More
Thank Jjp110
Response from Tatiana L, Guest Relations Manager at Sheraton Madison HotelResponded 5 days ago
Thank you for taking the time to leave us a review! Please know that we are going through a complete hotel renovation and we are so excited to share our updated rooms! Please also know that we have passed along your comments to our housekeeping...More
Automatically lose one star for a terribly loud room air conditioner, kicks on way too loud! Other negatives included a long elevator wait, way too soft bed pillows and undercooked burgers and stale peanuts as our sales meeting lunch and snack. On the positive side,...More
Thank MJDunn44
Response from Tatiana L, Guest Relations Manager at Sheraton Madison HotelResponded 1 week ago
Dear MJDunn44,
Thank you for taking the time to leave us a review! We appreciate all feedback as it helps us grow as a hotel. Please know that your comments about the air conditioner and the food issues that your experienced with us have been...More
Sheraton Madison is operating a vintage and historic hotel. Hotel rooms were quaint - carpet from the 1980s reminded me of my childhood and my room’s odor reminded me of a gym locker room with old tennis shoes and socks. A bit of mildew and...More
1 Thank geogiasun12345
Response from Tatiana L, Guest Relations Manager at Sheraton Madison HotelResponded 1 week ago
Dear geogiasun12345,
Thank you for taking the time to leave us a review on TripAdvisor! We sincerely apologize that the room was not as good as it could have been but as you mentioned, we are so excited for our hotel renovation that is currently...More
We do provide refrigerators complimentary for our guests based upon availability. These are small refrigerators, so if you are looking for larger, they may be an additional fee. Please feel free to contact me directly and I... More
We do provide refrigerators complimentary for our guests based upon availability. These are small refrigerators, so if you are looking for larger, they may be an additional fee. Please feel free to contact me directly and I will add this to your reservation.
Regards,
Lisa
