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Residence Inn Madison East

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Traveller (40)
Room & Suite (38)
Dining (6)

About

Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Property amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Room Service
Business Centre with Internet Access
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
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Room features
Family Rooms
Kitchenette
Microwave
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Quirky Hotels
Mid-range
HOTEL CLASS
Hotel links
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Location

Full view
42Car recommended
Grade: 42 out of 100
25Restaurantswithin 1 km
1Attractionwithin 1 km
151Reviews
72Photos
0Q+A
31Room tips
Traveller rating
  • 68
  • 53
  • 17
  • 5
  • 8
Time of year
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  • English
Popular mentions
Stayed here over a sporting weekend of Hockey and Basketball. The room was wonderful, it even had a small kitchenette, and the location was great for us. very quiet and away from campus. just the way we like it!
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I made my reservation in August for the Thanksgiving Holiday weekend. I chose and booked a 2BR King suite. Since this weekend, to be spent with our adult children, was also our family "Christmas" celebration, the full size living room with fireplace, in addition to the full
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Response from MyReeahJ, General Manager at Residence Inn Madison East
Responded Dec. 13, 2018
Jamie, I am sorry that we had to walk you during the holidays. We apologized repeatedly for having to do that, we did not have any other choice. In regards to your $100 that check was cut last week and you should be receiving it this week. You were issued 90,000 points along with bonus points. During our email correspondences I asked you what we could do to make it right with you. If our 90,000 bonus was not what you wanted, it should have been made clear. After offering the bonus and $100, along with the apologize and both hotels offering you what we had, you should have told us what you wanted in addition. I asked twice "what can we do to make this right?" with your response of "There is no point to a continuance of this conversation" with out telling me what you actually wanted. After offering and apologizing, I didn't know what else to offer you, that is why I asked you. If the bonus points was not enough that should have been communicated with me, when I asked. I again am so sorry for the way you felt you have been treated. I couldn't give you what you wanted if I didn't know, that is why I asked. I would like for you to stay with Marriott, because it is a wonderful brand, and I love working for them, and our guests love staying with them. If I still can't make this right with you, please do not take it out on Marriott. You have my contact information. Feel free to use it anytime! We hope you sincerely continue to stay with Marriott.
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I stayed at the Residence Inn for approximately 2 months for business. I found the property to be very clean. The staff were very pleasant and courteous. My room was always clean and it was a very comfortable space. I would personally like to thank “Melisa” (Front Desk
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Stayed here one week. Parking was limited. Staff seemed friendly but was more stand-offish. Breakfast selections was better than other hotels I have stayed at. The elevator jerks at the second floor level. Almost every day I had to make two trips because my room key didn’t work.
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Response from MyReeahJ, Manager at Residence Inn Madison East
Responded Dec. 10, 2018
Dear Callowalel , We recognize your time is valuable and appreciate the feedback you have provided . Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at Residence Inn Madison East, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team members to ensure we consistently deliver upon guest expectations. As a valued guest , thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to Madison! Warm regards , Kathryn Assistant General Manager
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+2
I was really pleased with everything from check-in, the room cleanliness, room layout, comfortable bed, great pillows, amenities in the room and at the hotel in general.My room was pretty quiet (except for the one night someone's dogs were barking from 11:00-11:20 ish pm.).
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"I had a middle (2nd floor room), but would prefer a top floor (to avoid walking noise)"
"Look closely at your sheets and bathroom, you might just end up sleeping in a vomit blanket."
"The two room suite with fireplace is very spacious"
"Not the best view in the world, but the view really did not matter to me. Very nice furnishings."
"We enjoyed an upstairs room, though the view is nothing special"
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PRICE RANGE
US$169 - US$224 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
residence inn madison east hotel madisonmadison residence inn
LOCATION
United StatesWisconsinMadison
NUMBER OF ROOMS
66
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