La Quinta Inn & Suites Madison American Center

4.0

Very good

938 reviews

Location

Cleanliness

Service

Value

Full view

Property amenities

Pool

Free parking

Fitness Centre with Gym / Workout Room

Breakfast included

Bar/Lounge

Spa

Free High Speed Internet (WiFi)

Airport transportation

Banquet Room

Business Centre with Internet Access

Dry Cleaning

Heated pool

Hot Tub

Indoor pool

Laundry Service

Meeting rooms

Multilingual Staff

Non-smoking hotel

Pets Allowed ( Dog / Pet Friendly )

Self-Serve Laundry

Shuttle Bus Service

Wheelchair Access

Room features

Air conditioning

Microwave

Refrigerator in room

Family Rooms

Non-smoking rooms

Suites

Good to know

HOTEL STYLE

Quiet

Mid-range

HOTEL CLASS

Full view

Contact

5217 E Terrace Dr, Madison, WI 53718-8339

(915) 888-3336

Getting there

Dane County Regional Airport9 km

See all nearby hotels

Nearby restaurants

Erin's Snug Irish Pub

See all nearby restaurants

938Reviews

116Photos

5Q+A

71Room tips

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Popular mentions

Liars! No staff to be found for hours!

There isn't enough room to tell about our experiences!! The housekeeping and the van driver and the hotel bartender were Amazing!! All other staff are rude liars! Saying they will comp 25% only to pretend she didn't know you and hadn't talked to you before. Absolutely…

Review collected in partnership with this hotel

Date of stay: March 2019

Response from lqgm53718, General Manager at La Quinta Inn & Suites Madison American Center

Responded 1 week ago

Thank you for the feedback. I am sorry if you were promised a 25% discount, but did not receive it. If you can call the hotel, we can get it fixed, please ask to speak to the General Manager. I would also like to address any lies you felt you received as well. I am also not aware of a mouse being found in a room. I apologize that you had a poor experience and hope to be able to have a conversation regarding all of this.

Always a Pleasure

I was checking my Mom in before flying out the next morning. They were very nice, making sure the arrangements to get her to the airport were verified. They apologized for not having a first floor ADA room, but the hotel has an elevator, to that wasn't a problem. They let…

Review collected in partnership with this hotel

Date of stay: March 2019

Response from lqgm53718, General Manager at La Quinta Inn & Suites Madison American Center

Responded 1 week ago

Thank you for your feedback. We appreciate knowing your mom was well taken care of! We are happy she enjoyed her stay, and hope to see you again in the near future!

Long time customer

I have stayed there for annually since they opened. It is always clean, comfortable and friendly. I bring basketball teams to this hotel every year and it has been consistently a great place and enjoyed by all my families.

Review collected in partnership with this hotel

Date of stay: February 2019

Response from lqgm53718, General Manager at La Quinta Inn & Suites Madison American Center

Responded 3 weeks ago

Thank you much for the compliments. We are so pleased to have you as such loyal guests. We are honored you choose us to handle your group each year!

Disappointed

Rude staff .unclean or ragged bedding on pull out. Made to feel guilty when asking for clean linen on pull out and mentioned mattress in bad shape was told they are all like that can refund you to go elsewhere

Review collected in partnership with this hotel

Date of stay: February 2019

Response from lqgm53718, General Manager at La Quinta Inn & Suites Madison American Center

Responded 3 weeks ago

I am very sorry the staff did not help you and offered to have you stay elsewhere. I will use your comments to retrain the staff on the correct way to handle this! Please call and let me know if there is more we can do to make this situation better.

Decent hotel

Pretty decent hotel - a few years ago it was starting to get a little rough, but they have been fixing it up. We enjoyed our stay there. Easy to get to, Spacious rooms and bathrooms. We were there for 3 nights, but didn't spend much time at the hotel. The rooms either have…

Date of stay: February 2019

Response from lqgm53718, General Manager at La Quinta Inn & Suites Madison American Center

Responded 4 weeks ago

Thank you for the feedback. We are pleased you enjoyed the hotel. We hope to see you again in the near future!

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