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GrandStay Residential Suites Hotel Madison

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GrandStay Residential Suites Hotel Madison
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310 Reviews from our TripAdvisor Community

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Showing 310: English reviews
Northbrook, IL
Reviewed 3 days ago NEW

We were there for only one night but this would be great for an extended stay. Our studio was spacious and equipped with a kitchen. Clean and up to date. Breakfast in the morning with a good selection of foods. Check-in staff was friendly and efficient. Will plan to stay again on our next trip to Madison.

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Helpful?
Thank Ed60062
New Milford, NJ
Reviewed 2 weeks ago

Rooms & kitchen area were all very clean & well maintained. They have an indoor pool & hot tub & a basketball hoop & green area for the kids to play outside. The separate bedroom & living room/kitchen were great! We couldn't connect to the internet at 9 PM & we were given a card upon check-in with the Wi-Fi...

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Helpful?
Thank KARS929
Aaron P, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you so much for the kind words! We look forward to having you back!

Reviewed 4 weeks ago via mobile

We have stayed at GrandStay about 10 times. My understanding is that they are under new management. I don't see a difference other than in who works there. I read that people complain about the staff some; we have not personally had issues. They do seem to despise third-party vendors so we now get our room directly through them to...

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Helpful?
Thank Amy W
Aaron P, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you so much for taking the time to offer feedback, Amy. We are delighted that you have stayed with us so many times. Our current management has been in place for just over one year. We are constantly looking to make improvements including new mattresses, new carpet, new furniture, renovated lobby and increased attention to maintenance and cleanliness. Unfortunately...

Reviewed 4 weeks ago

We have stayed here a total of four times now-we go to Madison often for my daughter's kobudo. This is a great place to say, everything is clean and neat, the rooms are huge and the staff is nice. The ONLY drawback is that you can hear EVERYTHING. Typically, it isn't an issue, however this weekend the hotel was overflowing...

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Helpful?
Thank Dragonbird S
Aaron P, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you for taking the time to offer feedback. A few times a year large sporting events take place (hockey tournament in this case) and almost the entire hotel was a part of this group this past weekend when you stayed. I spoke with you about your displeasure and you said my staff did intervene short of calling the police...

River Falls, Wisconsin
Reviewed 4 weeks ago via mobile

We spent 6 days in Madison and needed a place with a kitchenette. We felt very comfortable, safe, and taken care of here. The hotel was a little bit dated in its furnishings, but it was clean & definitely met our needs. We will stay here again!

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Helpful?
Thank dianep577
Aaron P, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you for your feedback! We are glad you enjoyed your stay. We are in the process of upgrading the hotel so hopefully we will have you back when the furnishings are new! We look forward to seeing you again.

Loves Park, Illinois
Reviewed 6 October 2016

Very comfortable and good location. Close to shopping and restaurants. Comfy room and the kitchenette was a plus. Great family value. Location a little bit difficult to find but after a couple of days easier to navigate.

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Helpful?
Thank V1416KFjamess
Aaron P, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you so much for taking the time to leave us valuable feedback. We are glad that you were comfortable and liked the kitchenette. We certainly hope to see you back soon!

Park Forest, Illinois
Reviewed 6 October 2016

This is an excellent place to stay, it has all the comforts of home. The suites have a full kitchen with appliances and both rooms have flat screen TV's. The breakfast was delicious. There was plenty of room to stretch out and relax.

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Helpful?
Thank angelakC8259ZA
Aaron P, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you so much for taking the time to leave us feedback! We are always glad to hear such kind words and we're delighted that you find our breakfast delicious. We certainly look forward to having you stay with us again!

Hastings
Reviewed 5 October 2016

Rooms are fun to be in. Sofa, 2 rooms and so comfortable. Quiet. Large area for computers. We look forward to this stay. Complete kitchen, large bathroom. People friendly. Comfortable bed and pillows.

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Helpful?
Thank U3118VYcharlesk
Aaron P, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you so much for taking the time to offer us feedback! We are so happy that you enjoyed your stay and were comfortable in your room. We look forward to having you back with us again!

Reviewed 4 October 2016

I had a reservation for 10/4/16 which was made on 6/21/16. I arrived at this hotel only to be told I had no room. I presented my paperwork with my confirmation number only to be told my "friend" had the same confirmation number and had already checked in. So I had no room during a time when a major event...

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Helpful?
Thank John G
Aaron P, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

I certainly apologize for any inconvenience that you experienced. I would be happy to address this specific situation if you can provide additional information. Feel free to contact me so that we can determine what happened and who ended up with your room/confirmation number. Thank you

Metro Minneapolis-Saint Paul, Minnesota
Reviewed 30 September 2016

Hotel is excellent. Service is excellent. Accommodations are very comfortable. Every room is like home with separate bedroom, two TVs, full service kitchen, easy access internet, and DVD players. Staff is fantastic!!!! I would definitely recommend this hotel to business and/or vacationers. Easy access to major highways and all sorts of dining, shopping, and entertainment.

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Helpful?
Thank Virgil H
Aaron P, General Manager at GrandStay Residential Suites Hotel Madison, responded to this review

Thank you so much for your kind words. We are always delighted to have a satisfied guest. If you ever have any recommendations for way we can improve just let us know! Thank you so much. We look forward to seeing you again.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service

Additional Information about GrandStay Residential Suites Hotel Madison

Address: 5317 High Crossing Blvd, Madison, WI 53718-2301
Region: United States > Wisconsin > Madison
Price Range: $124 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — GrandStay Residential Suites Hotel Madison 2.5*
Number of rooms: 53
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Also Known As:
Grandstay Residential Hotel Madison
Hotel Style:
#1 Business Hotel in Madison
#6 Family Hotel in Madison
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Questions & Answers

Here's what travellers have asked, with answers from GrandStay Residential Suites Hotel Madison staff and other travellers.
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over a year ago

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Questions? Get answers from GrandStay Residential Suites Hotel Madison staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor and end unit would be the most quite in my opinion”
 of 5 bubbles dragonbirds, 6 Nov 2016 | Read review
“Suites with the bed in its own are a great option for families.”
 of 5 bubbles fe_man, 21 Sep 2016 | Read review
“rooms facing the courtyard have the best view and quieter.”
 of 5 bubbles terrya870, 22 Jun 2016 | Read review
“Room 105 needs a new mattress”
 of 5 bubbles mbgaff, 23 May 2016 | Read review
“The spacious rooms were the best part of this hotel. The breakfasts were great also.”
 of 5 bubbles mms288, 24 Jan 2016 | Read review
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