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BEST WESTERN West Towne Suites

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#22 of 61 Hotels in Madison
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BEST WESTERN West Towne Suites
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359 Reviews from our TripAdvisor Community

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Showing 353: English reviews
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Central Kansas
Reviewed 1 week ago

Great hotel at reasonable price on near west side of Madison. Quiet and comfortable with superior breakfast, including a choice of made to order items. Also, nicer than normal breakfast area and fitness room. Daily paper provided. What's not to like?

Review collected in partnership with Best Western
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Helpful?
Thank DirkD346
DaysInnSuitesMadison, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for the great endorsement of our hotel and amenities. We are very happy to know that we exceeded your expectations during your stay and hope to have you with us on your next visit to Madison. Ramona, Sales Manager Best Western West Towne Suites Ramona@bwmadison.com

Wisconsin
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago via mobile

An overnight get away. The room was on first floor, very clean and spacious, very quiet even with facing the beltline. Breakfast area was well kept with made to order breakfasts along with other typical selections. Would definitely stay here again.

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Helpful?
Thank Raquel023
About Hotel's Favourite Review
DaysInnSuitesMadison, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for the awesome endorsement of our hotel, amenities, and location. We are very happy to know that we exceeded your expectations during your stay and that you enjoyed our made to order breakfast and the spaciousness of our rooms. We look forward to your next visit and hope to see you soon. Ramona, Sales Manager Best Western West...

Madison, Wisconsin
Reviewed 1 week ago

My in-laws are repeat customers of this hotel and would like to stay there in the future but after this last experience I would suggest they go elsewhere. They offer a nice handicapped room option and good "made to order" breakfasts. But our most recent visit was marred by AWFUL customer service. "Priya Y" confronted me when I questioned a...

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Helpful?
Thank EileenG1412
DaysInnSuitesMadison, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for taking the time to review our hotel and customer service and for being a regular guest. We apologize for the miscommunication and billing issues during your stay with us. It is never our wish to have anyone, especially our regular guests, experience problems where they feel they are less important and valued that they truly are and...

Muncie, Indiana
Reviewed 2 weeks ago

I stayed here many, many years ago, and thought it was good back then. But now, it is even nicer. The rooms are modern. The breakfast is excellent. The staff is friendly and helpful. All of this for a really good price. Only two complaints. The bathroom is starting to get dated as some of the tiles were popping up...

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Helpful?
Thank TylerTV
DaysInnSuitesMadison, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for the positive endorsement of our hotel and staff and for being a return guest. We apologize about the noise and would like to remind you that if ever you have issues like this during your future stays, to please let us know so that we can try to move you to a room more to our liking....

Reviewed 3 weeks ago

The staff is caring, the beds are very comfortable, rooms & facility are very clean, and the Wifi is great. The morning breakfast is delicious. We wouldn't stay anywhere else when we visit Middleton, Wisconsin.

Review collected in partnership with Best Western
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Helpful?
Thank Kathy K
DaysInnSuitesMadison, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for taking the time to review our hotel, staff and amenities. We are pleased that we exceeded your expectations and look forward to your return trip. Ramona, Sales Manager Best Western West Towne Ramona@bwmadison.com

Colorado Springs, United States
Reviewed 4 weeks ago

Nice property, decent value. the breakfast experience was a pleasant surprise with an included made to order hot breakfast offering. Location on the West side of Madison directly off beltway was convenient. Many choices in the area for food and entertainment.

Review collected in partnership with Best Western
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Helpful?
Thank Mike M
DaysInnSuitesMadison, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for the great endorsement of our hotel and amenities. We are very happy that we exceeded your expectations during your stay, especially with our made to order breakfast. We look forward to your next visit and hope it will be soon. Ramona, Sales Manager Best Western West Towne Suites Ramona@bwmadison.com

Topeka
Reviewed 20 February 2017

Everything about this hotel was a good experience. The front desk personnel were very pleasant and professional. The breakfast area was clean and a cooked to order breakfast was delicious. Would recommend this hotel in a minute.

Review collected in partnership with Best Western
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Helpful?
Thank Jerry H
DaysInnSuitesMadison, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for the wonderful endorsement our hotel and staff. We are pleased that we exceeded your expectations and we look forward to your next visit. Ramona, Sales Manager Best Western West Towne Suites Ramona@bwmadison.com

Chicago, Illinois
Reviewed 6 February 2017

This is one of the best Best Westerns I have ever stayed at. It beats even the Wyndham in Madison which is suppose to be better. I liked how the breakfast was included. I will definitely be staying here in the future. The only problem I had was the deposit/hold amount on your card. It is higher than even nicer...

Review collected in partnership with Best Western
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Helpful?
Thank DKCNena
DaysInnSuitesMadison, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you so much for the great endorsement of our hotel. We are very pleased to know that we have exceeded your expectations and we thank you for your loyalty. We hope to see you soon! Ramona, Sales Manager Best Western West Town Suites Ramona@bwmadison.com

Reviewed 6 February 2017

Quick check in. The room was big and clean with more than enough towels. 4 soft pillows on each queen bed and the mattress was great. The hotel was nice and quiet. I really enjoyed breakfast. Great hash browns! It was one of the cheapest hotels in the area that we were traveling to and I am just blown away...

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Helpful?
Thank Rebecca K
DaysInnSuitesMadison, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you so much for the excellent endorsement of our hotel and amenities. We are very happy that we have exceeded your expectations and we hope to see you again soon! Ramona, Sales Manager Best Western West Town Suites Ramona@bwmadison.com

Reviewed 31 January 2017 via mobile

Nice stay even though it was short. Free breakfast with made to order service with omelettes, bacon, sausage, etc starting at 6am. Decor is nice and updated in the lobby and dining area. Staff is friendly and helpful. I would stay here again.

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Helpful?
Thank Mark V
DaysInnSuitesMadison, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you so much for the great endorsement of our hotel. We are very pleased to know that we have exceeded your expectations and that ur recent upgrades made a difference in your stay. We thank you for your loyalty. We hope to see you soon! Ramona, Sales Manager Best Western West Town Suites Ramona@bwmadison.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Near West Towne Mall, this Madison Hotel is situated at a short drive from Alliant Energy Center, CUNA, EPIC, University Research Park and downtown. Visitors to Reddan Soccer park, UW and VA Hospitals also prefer to stay here. This 100% smoke-free Hotel has free fast WI-FI and free cooked-to-order Breakfast. Hotel provides a 24-hour fitness facility and free pass to YMCA, 24-hour Complimentary Coffee, USA Today and Business Center. All Guest Rooms have luxurious Mattresses, microwaves, refrigerators. ... more   less 

Additional Information about BEST WESTERN West Towne Suites

Address: 650 Grand Canyon Dr, Madison, WI 53719-1044
Region: United States > Wisconsin > Madison
Price Range: $110 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN West Towne Suites 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Best Western West Towne Hotel Madison
Best Western Madison
Madison Best Western
Hotel Style:
#5 Best Value Hotel in Madison
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN West Towne Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN West Towne Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We could hear footsteps above us, so maybe a room on the top floor would be quieter.”
 of 5 bubbles 459jillj, 29 Jan 2017 | Read review
“pick bottom floors or by the gym. Awesome ambience, great exercise equipments.”
 of 5 bubbles maivianavenyivy, 7 Oct 2016 | Read review
“Ask for a room on the quiet side, and get any promises in writing.”
 of 5 bubbles VirginiaW341, 22 Aug 2016 | Read review
“We stayed in room 140 , view was back of a warehouse but quiet.”
 of 5 bubbles Mrsesp1, 19 Jul 2016 | Read review
“Do have an elevator but halls are long if you have an end room and trouble walking.”
 of 5 bubbles normaz805, 30 Jun 2016 | Read review
5 of 5