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BEST WESTERN West Towne Suites

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#25 of 61 Hotels in Madison
Certificate of Excellence
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348 Reviews from our TripAdvisor Community

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Showing 342: English reviews
Ventura, California
Reviewed 2 April 2016

This is the second time I've stayed at this BW. It is in a very convenient location both for restaurant and shopping options as well as freeway close to get to my family's place. I was there last August 2015 and the lobby was being renovated - I had looked forward to seeing the finished result, and it is "mostly"...

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Helpful?
Thank Robin F
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for your wonderful endorsement of our hotel and staff. We pride ourselves on our superior customer service and attention to detail and are very pleased that we were able to exceed your expectations. We apologize that the renovations in progress are an inconvenience and hope to have them completed by the time you return to Madison. We look...

United States
Reviewed 2 April 2016

This hotel is very close to UW-Madison, a mall and numerous delicious restaurants and stores. The staff is friendly and helpful. The breakfast includes a made-to-order hot item, so that is a nice treat! There is no pool, but there is a small exercise room with a TV. The lobby has a small business center. The only negative is that...

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Helpful?
Thank Beth N
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for your review of our hotel, amenities and staff. We apologize for the inconvenience of not having shuttle service for small jaunts around town; most guests prefer to use the tax and we can refer several that are very cost effective. We hope that this will not be a deciding factor on your future stays with us and...

Minneapolis, Minnesota
Reviewed 30 March 2016

I really don't normally write bad reviews, and I don't enjoy writing them, but I hope the hotel reads this and can improve stays for future guests. First of all the pictures were deceiving - they made the place look brand new, but it was far from it. The bed sheets and blankets were very thin, and the pillows weren't...

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Helpful?
1Thank schrawja
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for your thoughtful review of our hotel and staff. We pride ourselves on our superior customer service and attention to detail and are saddened to hear that your stay was less than perfect. We are still in stages of renovating and have not gotten through all of our rooms as yet so we do apologize if the bed...

Lakeville, Minnesota
Reviewed 28 March 2016 via mobile

Just needed a convenient place close to family and this served us well at a good price. Safe neighborhood. Typical hotel room with mini kitchen. Comfortable bed. Slight twist on free breakfast, with choice of 4 different hot breakfast meals. Friendly staff. We would stay here again.

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Helpful?
Thank Mike R
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you so much for your review our hotel, staff and amenities. We pride ourselves on exceeding guest expectations and are very pleased that our service and standards have impressed you. We look forward to your next visit to Madison and hope to see you soon! Ramona, Sales Manager BEST WESTERN West Towne Suites ramona@bwmadison.com

Columbus, Ohio
Reviewed 28 March 2016

The cooked to order breakfast is a special treat. There are only a few items on the menu, but they are all much better than the usual "cook it yourself" items at other hotels. The staff is friendly and helpful and our room was clean and comfortable. The hotel is near a mall and there are a number of restaurants...

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Helpful?
Thank JBarohn
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for your wonderful endorsement of our hotel, staff and amenities. We pride ourselves on our excellent value and superior customer service and are very pleased that we were able to exceed your expectations. We can't wait until your next visit to Madison and hope to see you soon! Ramona, Sales Manager BEST WESTERN West Towne Suites ramona@bwmadison.com

US
Reviewed 23 March 2016

H thotel was clean and had multiple dining options within walking distance (Denny's, Longhorn, Olive Garden, Culver's). Good hot basic breakfast. Breakfast and exercise room both clean and centrally located If you're visiting for Epic training, note that the hotel runs shuttle to and from Epic campus, but you need alternative transportation from the airport. The hotel overall was in...

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Helpful?
Thank NotASurfer
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for your wonderful endorsement of our hotel, staff, amenities and the cheese curd culture of Wisconsin! We are very pleased that we were able to exceed your expectations during your visit to Madison and hope that you visit soon. We look forward to having you stay with us again! Ramona, Sales Manager BEST WESTERN West Towne Suites ramona@bwmadison.com

Mankato, United States
Reviewed 21 March 2016

The hotel was easy to find, room was very clean. The breakfast was very good, I like having eggs made fresh to order. Coffee always available. The price was reasonable and the lobby was clean and inviting. Nice size TV in the room, and I like having a refrigerator in the room also.

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Helpful?
Thank Lisa M
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for your endorsement of our hotel and amenities. We are very pleased that the little things, like coffee available 24 hours and a breakfast made to order, meant a lot during your stay with us. We look forward to your next visit to Madison and hope to see you soon! Ramona, Sales Manager BEST WESTERN West Towne Suites...

Milwaukee, Wisconsin
Reviewed 2 March 2016

Prepare to be underwhelmed by the customer service. We were in town for a sporting event and tried to check in at 1:00 PM, no dice. 3:00 PM is hard and fast check in time. Tried to get our two rooms adjoining (cuz we have small kids), no dice. The lobby has been recently renovated and looks very modern. Once...

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Helpful?
Thank bbcaraher
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for your review of our hotel, amenities and staff. We are very pleased to hear that our recently renovated lobby and breakfast room wowed you and that the made to order breakfast hit the spot. We do apologize, however, that that were unable to be accommodating with early check in and adjoining rooms. We wish we could grant...

Clarkston
Reviewed 19 January 2016

The rooms were clean but need some minor updating. The bed was also comfortable. The breakfast was good with plenty of options. I refer to 'rooms' because I had to switch rooms due to the heater malfunctioning in my room the first night. I called the front desk to inform them of the situation. After waiting for over a 1/2...

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Helpful?
Thank William R
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for your review of our hotel, amenities and staff. We apologize that our staff was not as efficient at moving you into your new rooms, however, our staff does not downgrade a guest room. Our staff provided an additional executive suite (which matched the reservation) when the offer to take a suite with one of our mini kitchenettes...

Phoenix, Arizona
Reviewed 13 January 2016 via mobile

This hotel is nice and clean. Breakfast was good. The only reason I am marking it down is because the staff does not read nor pay attention to contracts. My group of 31 rooms checked in and discovered the sales person had not passed instructions down the line. My check in was a mess, as was check out. Bottom line....

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Helpful?
Thank CAMIpete
rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review

Thank you for your thoughtful review of our hotel and staff. We apologize that your stay with us was less than stellar in some areas as we pride ourselves on our excellent customer service and attention to detail. What can sometimes feel as though a guest's wishes are not communicated is not always the case, especially with big groups and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Near West Towne Mall, this Madison Hotel is situated at a short drive from Alliant Energy Center, CUNA, EPIC, University Research Park and downtown. Visitors to Reddan Soccer park, UW and VA Hospitals also prefer to stay here. This 100% smoke-free Hotel has free fast WI-FI and free cooked-to-order Breakfast. Hotel provides a 24-hour fitness facility and free pass to YMCA, 24-hour Complimentary Coffee, USA Today and Business Center. All Guest Rooms have luxurious Mattresses, microwaves, refrigerators. ... more   less 

Additional Information about BEST WESTERN West Towne Suites

Address: 650 Grand Canyon Dr, Madison, WI 53719-1044
Region: United States > Wisconsin > Madison
Price Range: $119 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN West Towne Suites 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Best Western West Towne Hotel Madison
Best Western Madison
Madison Best Western
Hotel Style:
#5 Best Value Hotel in Madison
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN West Towne Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN West Towne Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“pick bottom floors or by the gym. Awesome ambience, great exercise equipments.”
 of 5 bubbles maivianavenyivy, 7 Oct 2016 | Read review
“Ask for a room on the quiet side, and get any promises in writing.”
 of 5 bubbles VirginiaW341, 22 Aug 2016 | Read review
“We stayed in room 140 , view was back of a warehouse but quiet.”
 of 5 bubbles Mrsesp1, 19 Jul 2016 | Read review
“Do have an elevator but halls are long if you have an end room and trouble walking.”
 of 5 bubbles normaz805, 30 Jun 2016 | Read review
“All good, very large rooms.”
 of 5 bubbles DCReincke, 27 Jun 2016 | Read review
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