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BEST WESTERN PLUS Inntowner Madison

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#10 of 61 Hotels in Madison
Certificate of Excellence
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1 room 2 adults 0 children
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BEST WESTERN PLUS Inntowner Madison
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808 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Inntowner Madison
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Showing 803: English reviews
Pompano Beach, FL, United States
Reviewed 28 July 2016

Very clean and quiet hotel. Beds were super comfortable. Terrific shuttle that picks you up at the airport and takes you all around town. Friendly staff that had great recommendations and an excellent breakfast.

Review collected in partnership with Best Western
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Helpful?
Thank Craig F
Keith S, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Craig F, I am glad you enjoyed your stay with us, and where able to use all of the hotel amenities. We hope you stay with us again for your next visit to Madison.

La Crosse, United States
Reviewed 25 July 2016

I was very excited to go to this hotel for a weekend birthday get away with friends. Problems started shortly after our arrival when the supposed "high-speed" internet was not working. I called the front desk and was told I could call their internet providers tech support to try and figure out what was wrong, as the whole hotel was...

Review collected in partnership with Best Western
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Helpful?
Thank Tressa R
Keith S, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Tressa R, I apologize for the internet issue's and the break down in customer service, I will address this with our staff.

Reviewed 24 July 2016 via mobile

Nice breakfast spread with scrambled eggs, hash browns, and pancakes each morning. Best feature is the hotel shuttle (driven by awesome Johnny) that will bring you to/from the airport as well as within a 2 mile radius of the hotel - which includes all the great downtown restaurants.

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Helpful?
Thank Anne S
Jenny O, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Thank you for your feedback Anne! I will pass along your compliment to Johnny! We hope you will visit again soon!

Plover, United States
Reviewed 24 July 2016

Very nice hotel. Would recommend that they come a bit in price, for those who have family in the VA Medical Center or the University Hospital. Might want to reconfigure their bathrooms. The bathroom door can not be opened all the way, it hits the toilet and the door did not lock.

Review collected in partnership with Best Western
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Helpful?
Thank Carrie H
Jenny O, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Thank you for your feedback Carrie. I will pass along your concerns. We hope you enjoyed your stay otherwise, see you soon!

Illinois
Reviewed 23 July 2016

Very nice décor, clean, and the staff is very customer service oriented. The main elevator did not function upon check-in, but was running the next day. Coffeepot in my room did not work...regardless of what I did with it (moved it from outlet to outlet)! The hot breakfast buffet is much better than most hotels/motels (there doesn't seem to be...

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Helpful?
Thank NosyTrekker
Jenny O, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Thank you for the review. Our apologies about the coffee maker, but we are glad you enjoyed the rest of your staff and found the staff to be so accommodating! We look forward to seeing you again!

Stuttgart, Germany
Reviewed 20 July 2016

I highly recommend the Best Western Plus Inn Towner in Madison. It's great location, fine staff and excellent facilities helped make it an incredible stay! An extra thanks to my favorite bartender, Will!

Review collected in partnership with Best Western
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Helpful?
Thank lena04880
Keith S, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Thank you for the great review! I will pass along your complements to Will.

Quincy, Illinois
Reviewed 16 July 2016

In for a quick trip and no need for luxury so this place fit the need definitely. Was pleasantly surprised though - much better than what I expected. I have not stayed in a Best Western for many years so I was unsure what to expect, but again pleasantly surprised. In short, here are a few pros and cons: Pros:...

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Helpful?
Thank tim p
Keith S, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Tim P, Thank you for your feed back. New doors are in the process of being ordered to address the issue of them hitting the toilet and I apologize for the inconsistency with the shuttle service. We hope you stay with us again on your next visit to Madison.

Dekalb, United States
Reviewed 16 July 2016

We stayed at the BestWestern from May 19th until July 15, while Jill went through cancer treatment at UW Hospital and then a few weeks recovery. During that time Jill lost her urge to eat and drink much of anything. The rooms were very nice and cleaned daily and the food at the restaurant was great too. They had a...

Review collected in partnership with Best Western
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Helpful?
Thank Joseph M
Jenny O, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Thank you Joseph. I'm so glad we could provide some comfort during a difficult time for you and your family. Well wishes to all of you.

Manitowoc, United States
Reviewed 14 July 2016

Our adult daughter needed surgery at UW hospital in Madison, and we needed to stay in town 3 days for a post op check, since we live 2 1/2 hours away. Excellent place to stay! Rates lower for hospital patients, only two blocks from the hospital, 24 hour shuttle to the hospital. Friendly, helpful staff. Clean, comfortable rooms. Ample parking....

Review collected in partnership with Best Western
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Helpful?
Thank Melissa H
Jenny O, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Thank you Melissa - we are so glad we could provide some comfort you and your family while in town. Best wishes to all of you.

Lincoln, Nebraska
Reviewed 13 July 2016

The bed was clean and soft, so it cannot be totally horrible. The rest..... oh my!! To get the bathroom door to close I had to stand in the tub, to get to the toilet tissue, I had to close the bathroom door. The dust on the top of the tv shelving was so thick I could see it while...

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Helpful?
Thank AllyG520

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Pool
  • Restaurant
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
This downtown Madison hotel has the ideal location and extra amenities for business and leisure travelers as well as for groups and meeting planners. The BEST WESTERN PLUS InnTowner hotel is in the heart of Madison's picturesque west University of Wisconsin campus area and is located two blocks from the UW Hospital and Clinics, one mile from Camp Randall Stadium, one mile from the Wisconsin Institute of Discovery and close to shopping, local restaurants and the Capitol Square and State St. Amenities include the downtown areas only hot free breakfast buffet for all registered guests; free shuttle service to the airport, campus area, hospital, Monona Terrace Convention Center, Alliant Energy Center and shopping and restaurants within a two mile radius of the hotel; free high speed wireless Internet; a 24/7 Business Center; a 24/7 Grab 'n Go Market; indoor pool, whirlpool and fitness area; restaurant and lounge; cable television with 72 channel choices, and free HBO. For discriminating travelers, the hotel offers a private, key access executive level--The Highland Club--with upgraded amenities including free beverages and appetizers in the evening and two freshly baked homemade signature chocolate chip cookies at turndown service. For guests looking for meeting or banquet space, the InnTowner offers 9 meeting room configurations in 6200 sq. ft of space and on-site catering services. ... more   less 

Additional Information about BEST WESTERN PLUS Inntowner Madison

Address: 2424 University Ave., Madison, WI 53726-3811 (Formerly BEST WESTERN PLUS Inntowner & The Highland Club)
Region: United States > Wisconsin > Madison
Price Range: $190 - $315 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Inntowner Madison 3*
Number of rooms: 176
Reservation Options:
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Also Known As:
Best Western Inntowner And The Highland Club Hotel Madison
Best Western Madison
Madison Best Western
Hotel Style:
#24 Business Hotel in Madison
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Inntowner Madison staff and other travellers.
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Seattle, Washington

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be sure let them know if you have any special accommodations made.”
 of 5 bubbles 286dawnh, 15 Mar 2017 | Read review
“Reception went to a lot of trouble to find the best possible room for me.”
 of 5 bubbles J2241EAalicem, 21 Dec 2016 | Read review
“avoid rooms facing Campus Drive because of noise”
 of 5 bubbles Grateful520, 20 Nov 2016 | Read review
“I had room 359. I love that the windows open and the room was way at the back and quiet”
 of 5 bubbles LEllen12, 9 Nov 2016 | Read review
“The upper floors are cleaned first so if you arrive early chose a room on 3rd or 4th floors”
 of 5 bubbles callan55, 14 Aug 2016 | Read review
5 of 5