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BEST WESTERN PLUS Inntowner Madison

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#10 of 61 Hotels in Madison
Certificate of Excellence
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1 room 2 adults 0 children
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BEST WESTERN PLUS Inntowner Madison
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808 Reviews from our TripAdvisor Community

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Showing 803: English reviews
Onalaska, Wisconsin
Reviewed 14 August 2016

We stayed at the BW InnTowner on a Saturday night. The hotel sold out so the parking lot was almost complete full. Madison is a liberal mid-size midwestern city so not only were the staff very friendly but all the other that I talked to were very friendly too. The InnTowner must have been renovated a few years ago because...

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Helpful?
Thank callan55
RebeccaW2424, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Dear callan55, Thank you for the wonderful review about your exceptional stay! We are always delighted to hear that our amenities are beneficial to our valued guests. I will see to it that maintenance examines the fan being noisy in the pool area. By providing feedback, you are assisting us in providing even more of an outstanding experience for guests....

Sayville, New York
Reviewed 11 August 2016

This hotel was clean, well-staffed and comfortable. Rooms recently refurbished. The breakfast was ok - coffee was weak. Within walking distance of university and hospitals for those with business there. Would stay again if needed - good value.

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Helpful?
Thank raffgirl
RebeccaW2424, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Dear raffgirl, Thank you for reviewing us on TripAdvisor! We have received many compliments about our recent upgrade and are happy that you had a comfortable stay. Please visit us on your next visit to Madison!

Wisconsin Rapids, United States
Reviewed 11 August 2016

We recently stayed at that Best Western located near the UW Madison hospital. The staff was very friendly, the shuttle very convenient, the rooms very comfortable, an overall great experience. It was a safe environment. The morning continental breakfast was nice as well. I like the free morning USA today paper in the lobby along with the refreshments. A nice...

Review collected in partnership with Best Western
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Helpful?
Thank Gail J
RebeccaW2424, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Dear Gail J, Thank you for your review! The Best Western Plus InnTowner Madison team strives to make each guest's stay with us relaxing and convenient. We're glad that you enjoyed our many amenities including the shuttle service and complimentary breakfast. We hope to see you again on your next trip to Madison!

Illinois
Reviewed 10 August 2016

I have stayed at this location over 20 plus times in the pass year on business. I must say I am always pleased with the accommodations and the staff. If I encounter any issue they would make sure I was satisfied. Cassandra S., Lisa K, Thelma R., Andy S.,Todd C. are truly the best and I hold them with high...

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Thank MW02016
Wisconsin
Reviewed 10 August 2016

The room and experience overall is excellent. They now provide breakfast but sadly, did away with the concierge floor. (Boo.) Beds are comfortable and rooms are fine. Our sink wasn't draining in the bathroom but I informed the front desk and they took care of it. I'm always confused how they can't know these things...if the cleaning crew washed out...

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1Thank WisconsinChristi
Andy S, Front Office Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Thank you for taking the time to let us know how your stay with us went. I am glad to to hear the front desk staff was prompt in taking care of any service and requests asked of them. Although it is common practice for our drivers to pick up from the hospital and drop the hospital guest off at...

Hayward, California
Reviewed 9 August 2016

This is my second time staying here. I always enjoy when the staff members remember guests returning again. This trip got extended twice to total 20 days. I want to thank the staff at the desk to work with my travel coordinator to keep me in the same room. I want to shout out to the food service staff and...

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Helpful?
Thank James C
RebeccaW2424, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Dear James C, Thank you for the praise of our hotel, front desk, shuttle drivers, and bartenders! We greatly appreciate your kind words and will share them with our team members. Best to you in all of your travels and we hope that you will be back to visit us soon!

United States
Reviewed 8 August 2016

Stayed here as part of a wedding party. A word to those considering the use of this hotel for wedding events - don't trust that wedding gift baskets will be given out to any guest staying as part of your wedding group. As far as the rooms, make sure to view the rooms before providing them to guests - i.e....

Review collected in partnership with Best Western
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Thank Michael D
Andy S, Front Office Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Hello Michael D, I want to apologize about the mishap with your party's gift bags. This mishandling of them is not a reflection of the hotel, but rather a personal mistake of mine. We take great pride at our hotel in offering the best possible service to each and every guest who walks through our door, and I sincerely apologize...

Mendota, United States
Reviewed 6 August 2016

All of the people are kind and courteous! They go out of their way to make your experience a good one. The hotel is located close to the hospitals, local attractions and they offer shuttle service. Everyone is so nice and pleasant! The rooms ore clean and comfortable.

Review collected in partnership with Best Western
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Helpful?
Thank Keith H
Management response:

Dear Keith H., We are delighted that you enjoyed your stay at the Best Western PLUS InnTowner Madison and thank you for sharing your experience! We hope to see you again soon and wish you all the best in your travels.

Wisconsin
Reviewed 5 August 2016

This seemed like the perfect location for us to stay for our medical appointments at UW Madison Hospital. Unfortunately, it ended up being one of the worst stays (healthwise) that I've ever experienced. The staff was friendly, but not helpful at all, as when I explained the problem to a guest services representative, all he could say was that he...

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1Thank MSP_Traveler09
RebeccaW2424, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Dear MSP_Traveler09, Thank you for sharing your experience with us; we appreciate the feedback and have followed up on the concerns regarding your stay. We strive for each and every guest to have a wonderful experience and I apologize that our service fell short, as this is not the standard to which the Best Western PLUS InnTowner Madison is held....

Freeport, Illinois
Reviewed 30 July 2016

The ease of getting to the hotel and the UW hospital make this a great location. The recent remodel makes it a nice place with modern touches. The pillow top mattress was super comfortable. The full breakfast buffet included in the room price make the hotel a good value and time saver. We were there one night and so we...

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Helpful?
Thank jeanniebrinkmeier
Andy S, Front Office Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review

Jeannie B, Thank you very much for all of your kind words about our hotel. We take great pride in our property and I am glad to hear that you are enjoying all of the updates that we have completed this last year. As always we are glad to be able to allow you and other guests the convenience of...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Pool
  • Restaurant
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
This downtown Madison hotel has the ideal location and extra amenities for business and leisure travelers as well as for groups and meeting planners. The BEST WESTERN PLUS InnTowner hotel is in the heart of Madison's picturesque west University of Wisconsin campus area and is located two blocks from the UW Hospital and Clinics, one mile from Camp Randall Stadium, one mile from the Wisconsin Institute of Discovery and close to shopping, local restaurants and the Capitol Square and State St. Amenities include the downtown areas only hot free breakfast buffet for all registered guests; free shuttle service to the airport, campus area, hospital, Monona Terrace Convention Center, Alliant Energy Center and shopping and restaurants within a two mile radius of the hotel; free high speed wireless Internet; a 24/7 Business Center; a 24/7 Grab 'n Go Market; indoor pool, whirlpool and fitness area; restaurant and lounge; cable television with 72 channel choices, and free HBO. For discriminating travelers, the hotel offers a private, key access executive level--The Highland Club--with upgraded amenities including free beverages and appetizers in the evening and two freshly baked homemade signature chocolate chip cookies at turndown service. For guests looking for meeting or banquet space, the InnTowner offers 9 meeting room configurations in 6200 sq. ft of space and on-site catering services. ... more   less 

Additional Information about BEST WESTERN PLUS Inntowner Madison

Address: 2424 University Ave., Madison, WI 53726-3811 (Formerly BEST WESTERN PLUS Inntowner & The Highland Club)
Region: United States > Wisconsin > Madison
Price Range: $189 - $304 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Inntowner Madison 3*
Number of rooms: 176
Reservation Options:
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Also Known As:
Best Western Inntowner And The Highland Club Hotel Madison
Best Western Madison
Madison Best Western
Hotel Style:
#24 Business Hotel in Madison
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Inntowner Madison staff and other travellers.
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Seattle, Washington

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Questions? Get answers from BEST WESTERN PLUS Inntowner Madison staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be sure let them know if you have any special accommodations made.”
 of 5 bubbles 286dawnh, 15 Mar 2017 | Read review
“Reception went to a lot of trouble to find the best possible room for me.”
 of 5 bubbles J2241EAalicem, 21 Dec 2016 | Read review
“avoid rooms facing Campus Drive because of noise”
 of 5 bubbles Grateful520, 20 Nov 2016 | Read review
“I had room 359. I love that the windows open and the room was way at the back and quiet”
 of 5 bubbles LEllen12, 9 Nov 2016 | Read review
“The upper floors are cleaned first so if you arrive early chose a room on 3rd or 4th floors”
 of 5 bubbles callan55, 14 Aug 2016 | Read review
5 of 5