The Roosevelt New Orleans, A Waldorf Astoria Hotel
The Roosevelt New Orleans, A Waldorf Astoria Hotel
130 Roosevelt Way, New Orleans, LA 70112
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Avg. C$567 /night, 12/13 - 12/14
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About
#56 of 174 hotels in New Orleans
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Daily Mandatory Charge includes: Tourism Assessment Memories begin at The Roosevelt New Orleans, A Waldorf Astoria Hotel. Built with business and leisure travelers in mind, The Roosevelt combines old-world service with today's modern conveniences. Offering 504 luxuriously appointed guestrooms and suites, the Roosevelt is the ideal headquarters for your business meetings or that weekend getaway to New Orleans. The Roosevelt is adjacent to the world famous French Quarter (one block from Bourbon St.) and is convenient to the Canal Streetcar Line, Super Dome, Harrah's Casino, Mississippi River attractions, and the New Orleans Convention Center. Experience all of the perks and amenities of our luxurious property. Pamper yourself in the Waldorf Astoria Spa, listen to live jazz while sipping on creative cocktails in the Fountain Lounge, experience America's first cocktail, the Sazerac, at the Sazerac Bar, or treat yourself to a memorable dining experience at John Besh's Domenica.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Evening entertainment
Walking tours
Children Activities (Kid / Family Friendly)
Paid private parking on-site
Wifi
Paid wifi
Fitness / spa changing rooms
Hot bath
Pool / beach towels
Rooftop pool
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Outdoor dining area
Wine / champagne
Poolside bar
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Waxing services
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Interconnected rooms available
Room service
Safe
Separate dining area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Iron
Laptop safe
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand films
Radio
Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Luxury
Classic
Languages Spoken
English, Spanish
Location
130 Roosevelt Way, New Orleans, LA 70112
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Louis Armstrong Intl Airport
18.7 km•
See all flights
Rental Cars
207 Restaurants
within 0.5 kilometers
Reviews
4.5
5,436 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Roosevelt New Orleans, a Waldorf Astoria Hotel, garners praise for its well-appointed amenities such as festive lobbies and comfortable beds, with a prime location just a block from the French Quarter that many travelers appreciate. While the service is typically hailed as attentive and professional, some guests have reported inconsistencies.
The majority of reviewers find the rooms spacious and luxurious, though there have been occasional noise complaints and concerns over value, with the hotel's rates perceived as steep by some visitors.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Well-appointed
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Detailed Reviews
We decided to stay at the recently renovated Roosevelt hotel, now a Waldorf Astoria property, for our short week in New Orleans. I reserved a King suite because we wanted some extra room and we were assigned to the top 12th floor down the hall from the Theodore Roosevelt suite. The room was nicely decorated and clean with a semi-separate sitting room in which, weirdly, the sofa was not located on the wall across from the television but on the adjacent one, making it difficult to use it for viewing. The bathroom was nice but very small, which I have come to expect in older hotels. Good for one but not for two at the same time. The biggest problem we encountered was the lack of noise abatement between rooms. The adjacent room had a connecting door to allow for joining the two together, and it was occupied during our stay by a woman who was very loud, and whose equally volume challenged friends carried on conversations easily heard in our room until 2:00 am or so. To be fair, we could have complained and asked to be moved but did not, but it seems a fundamental design flaw for noise from the next room to be so intrusive. The staff were all very courteous and helpful, the lobby is grand, and the Sazerac bar is a classic though always crowded. I recommend it with the above reservations.
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Date of stay: March 2020
Cleanliness
Service
Sleep Quality
Room Tip: Higher floor is better as the neighborhood can be noisy.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheRoosevelt, Manager at The Roosevelt New Orleans, A Waldorf Astoria Hotel
Responded Mar 11, 2020
jamessimpson834, Thank you for your recent review of The Roosevelt New Orleans, a Waldorf Astoria Hotel. We appreciate the feedback and are thrilled to see that you had an enjoyable experience while on your trip to our city. We also want to thank you for bringing to our attention the noise levels you experienced from the adjoining room. Our recent renovation brought many exciting and necessary updates to our property, but there are still many others to take part in, including reducing that noise. We hope to host you again in the near future and we wish you a wonderful week.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Any christmas visit to NOLA at christmas includes a visit to see the Christmas lights in the Roosevelt hotel lobby. It was researching this that I heard about the Christmas day jazz brunch. Bookings were accepted around September so I reserved overphone with credit card to secure. No payment taken until the day.
It's an expensive splurge but on Christmas day alot of restaurants close and you need plans.
The brunch could be called 'bottomless brunch' because all drinks we had were included. This included procescco, wine, mimosa etc.
The jazz band played throughout and played requests. Your table was yours from 10:40 until 4pm.
The buffet was fantastic and beautifully presented. Breakfast items. Carvery. All meats, fish etc.
Something for everyone and of great quality. We had a fantastic time and dancing was a bonus.
Santa visits every table and sits for photos.
Recommended.
It's an expensive splurge but on Christmas day alot of restaurants close and you need plans.
The brunch could be called 'bottomless brunch' because all drinks we had were included. This included procescco, wine, mimosa etc.
The jazz band played throughout and played requests. Your table was yours from 10:40 until 4pm.
The buffet was fantastic and beautifully presented. Breakfast items. Carvery. All meats, fish etc.
Something for everyone and of great quality. We had a fantastic time and dancing was a bonus.
Santa visits every table and sits for photos.
Recommended.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheRoosevelt, Manager at The Roosevelt New Orleans, A Waldorf Astoria Hotel
Responded Jan 2, 2020
DebraZebra_9, Thank you for the recent review of your stay at The Roosevelt. We appreciate the feedback and are thrilled that you had a great Christmas brunch with us. The holiday season in New Orleans starts and ends with The Roosevelt, and we thank you for spending part of your holidays with us. We hope you can return to our hotel in 2020.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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We visited the Roosevelt to enjoy a “social distancing in style” vacation. We loved it there. The lobby and the rooms were so elegant.
The room: we got a luxury king suite which was perfect. My husband and I had our own space and our daughters had fun falling asleep to movies on the pull out bed. Everything was very clean and comfortable. They had even sanitized the remotes. The robes were nice, but kind of old and not so soft anymore. Besides that small thing we were incredibly happy with everything else.
The Sazerac bar: very classy, strong drinks, great vibe.
The spa: we each got very restorative sports massages that made us feel like ourselves again after overworking ourselves doing it all in quarantine! What a treat! Mine was honestly the best massage of my life.
The pool: very nice, my kid loved the giant chess set! The view around the pool (and from our room) was incredible.
The location: excellent for families. I would not want to stay in the French Quarter itself, it’s too loud at night. Here it was nice and quiet, and a 5 min walk to the French Quarter.
As of our stay, these things were closed because of the pandemic: the Fountain Lounge and room service. You can Grubhub some meals, but you have to go down to the lobby and get them yourself. I honestly question that move...if the hotel staff could do contactless room service delivery, or even run up the Grubhub deliveries, it would reduce exposure overall and way improve the quality of our stay. Just my 2c. I’m still rating 5 stars because in spite of a global pandemic we had an excellent stay here!
The best part: we asked the concierge to find us some birthday cakes, and they said the head chef would go ahead and make them and deliver them to the room! My husband and my daughter’s birthdays are a day apart so this was a very welcome bonus to come back from a long day of adventuring to a surprise cake. :)
The room: we got a luxury king suite which was perfect. My husband and I had our own space and our daughters had fun falling asleep to movies on the pull out bed. Everything was very clean and comfortable. They had even sanitized the remotes. The robes were nice, but kind of old and not so soft anymore. Besides that small thing we were incredibly happy with everything else.
The Sazerac bar: very classy, strong drinks, great vibe.
The spa: we each got very restorative sports massages that made us feel like ourselves again after overworking ourselves doing it all in quarantine! What a treat! Mine was honestly the best massage of my life.
The pool: very nice, my kid loved the giant chess set! The view around the pool (and from our room) was incredible.
The location: excellent for families. I would not want to stay in the French Quarter itself, it’s too loud at night. Here it was nice and quiet, and a 5 min walk to the French Quarter.
As of our stay, these things were closed because of the pandemic: the Fountain Lounge and room service. You can Grubhub some meals, but you have to go down to the lobby and get them yourself. I honestly question that move...if the hotel staff could do contactless room service delivery, or even run up the Grubhub deliveries, it would reduce exposure overall and way improve the quality of our stay. Just my 2c. I’m still rating 5 stars because in spite of a global pandemic we had an excellent stay here!
The best part: we asked the concierge to find us some birthday cakes, and they said the head chef would go ahead and make them and deliver them to the room! My husband and my daughter’s birthdays are a day apart so this was a very welcome bonus to come back from a long day of adventuring to a surprise cake. :)
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Date of stay: July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Allison Lindsly, General Manager at The Roosevelt New Orleans, A Waldorf Astoria Hotel
Responded Jul 27, 2020
Thank you cecilydantam for a great review. Our entire team is delighted to know that we achieved our goal of perfect service during your stay in these ever changing times. We are grateful for the feedback and are researching options on food deliveries without intruding on guests' comfort and safe environment at the Roosevelt. In the meantime we love that you found Domenica to be to your liking since they are in the hotel as well. We look forward to welcoming you back - perhaps an annual pilgrimage around the birthday dates? The Roosevelt Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you are expecting a higher-end, the Waldorf Astoria experience you’re in for a unpleasant surprise! For the first time in all of our travels, we were told that there was a charge/fee for late checkout - $50 per room, per hour. We had 2 rooms - 1 Queen single and 1 King luxury suite and stayed for 5 nights. If the hotel had a full capacity of guests checking in that day, additional fees would not appease the guests waiting for their rooms. We were absolutely appalled that this was brought up as “standard hotel policy” during our request for an hour later checkout, especially as a Hilton honors guest staying in a “luxury suite” for 5 nights. In the end, they said they waived the fee and actually expected us to be appreciative! We had to call multiple times for simple housekeeping requests, had to wait 90 minutes for a breakfast order that arrived cold and the server literally pushed the cart in the room and left, and the front desk staff was rude and dismissive anytime we tried to speak to them. There was very little security or bell staff and people could easily walk in and around the hotel lobby at any time to take pictures of holiday decorations or just hang out. The elaborate lobby holiday decorations were disassembled during Saturday check out time and Christmas branches were flying everywhere and hitting people, there was broken glass and ornaments all over the floor. This hotel property needs a complete overhaul, we will not be returning or recommending to anyone!!
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Review collected in partnership with Waldorf Astoria
Date of stay: December 2019Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheRoosevelt, Manager at The Roosevelt New Orleans, A Waldorf Astoria Hotel
Responded Jan 6, 2020
greennyc5, Thank you for your recent review of The Roosevelt. We appreciate the feedback and time taken to leave it. Thank you for bringing the issues you faced to our attention and we look forward to investigating them further. It is only through honest feedback such as yours that we can truly see where we are succeeding and where we have areas for opportunity. Thank you for staying at The Roosevelt and have a wonderful start to your New Year.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These are trying times, but the Roosevelt's management could not care less about their guests. I stayed two nights in one week. I had to leave the first room because the noise was so loud in the ceiling that I could not sleep. I move down the hall, and let it pass.
Two days later, my wife and I stayed there again. This time the toilet did not flush. We arrived in our room after 10:00 p.m., so the engineer came and declared that the problem was fixed. The next morning the toilet again would not flush. I complained about the problems with two uninhabitable rooms in one week, and all they would do is give me a 50% discount on my room with a non-flushing toilet. I asked them directly if they would pay anything for a room with a non-flushing toilet. They said there was no reason to continue the conversation.
Two days later, my wife and I stayed there again. This time the toilet did not flush. We arrived in our room after 10:00 p.m., so the engineer came and declared that the problem was fixed. The next morning the toilet again would not flush. I complained about the problems with two uninhabitable rooms in one week, and all they would do is give me a 50% discount on my room with a non-flushing toilet. I asked them directly if they would pay anything for a room with a non-flushing toilet. They said there was no reason to continue the conversation.
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Date of stay: September 2020
Rooms
Location
Service
Room Tip: Stay at the NOPSI.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Etienne Tardy, Marketing at The Roosevelt New Orleans, A Waldorf Astoria Hotel
Responded Nov 11, 2020
We are so sorry this was your experience - not once but twice. Please send us a phone number and I will have our hotel manager contact you personally to follow up. I assure you that this is not what we are accustomed to hearing from our guests and that each day we strive for perfection. Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My family of four stayed at the Roosevelt for a few days over the Christmas holiday.
The hotel is well situated for a trip to New Orleans, just outside the craziness of the French Quarter but any easy walk to most of the major sights.
As others have mentioned, the holiday decorations in the lobby are absolutely stunning, but the overcrowding can be an inconvenience for hotel guests. It was unpleasant to fight through crowds just to get to my room or the fitness center. On the plus side, I appreciated being somewhere festive for Christmas.
The rooms were nicely decorated with comfortable beds and plenty of bedside outlets for charging the myriad devices we travel with these days. One small complaint is that the bathroom didn't have a fan or any ventilation to clear out steam and mirror fog after a shower. That seemed odd for a hotel of this caliber.
I did have to contact the front desk one evening because housekeeping hadn't come to our room. They were friendly, responsive, and took care of it right away.
Overall it was a good stay, but slightly below what we would expect from the Waldorf Astoria brand. I would consider staying here again but not during the holiday season.
The hotel is well situated for a trip to New Orleans, just outside the craziness of the French Quarter but any easy walk to most of the major sights.
As others have mentioned, the holiday decorations in the lobby are absolutely stunning, but the overcrowding can be an inconvenience for hotel guests. It was unpleasant to fight through crowds just to get to my room or the fitness center. On the plus side, I appreciated being somewhere festive for Christmas.
The rooms were nicely decorated with comfortable beds and plenty of bedside outlets for charging the myriad devices we travel with these days. One small complaint is that the bathroom didn't have a fan or any ventilation to clear out steam and mirror fog after a shower. That seemed odd for a hotel of this caliber.
I did have to contact the front desk one evening because housekeeping hadn't come to our room. They were friendly, responsive, and took care of it right away.
Overall it was a good stay, but slightly below what we would expect from the Waldorf Astoria brand. I would consider staying here again but not during the holiday season.
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Date of stay: December 2019
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheRoosevelt, Manager at The Roosevelt New Orleans, A Waldorf Astoria Hotel
Responded Jan 2, 2020
allisonaverill, Thank you for your recent review of The Roosevelt. We appreciate the feedback and look forward to investigating ways to improve our service in the coming weeks. We thank you for being our guest and hope we can host you again in 2020.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I just expected more from this hotel. Overall it was just okay.
1. Only one person working the front desk and the poor lady was always so busy.
2. Because of covid, they don't clean your rooms daily which would be okay for a 1 night stay but for a 4 night stay it would have been nice to be cleaned. We asked for both rooms to be cleaned and that didn't happen once.
3. Most uncomfortable beds ever. I requested a mattress cover 3 times and when they finally delivered it to the room they just handed it to me and walked off. I kinda thought they would put it on the bed.
4. Best part about the shower is that it's an actual shower and not a tub/shower combo. However the water pressure left a lot to be desired. It was hard to even rinse the shampoo out of your hair with the trickle.
5. We had 2 rooms and they put a $1600 hold on our debit card which was a huge shock. It was released the day we checked out but that was a shock.
I will say the hotel was nice and clean. We wanted to book the best hotel that New Orleans had to offer and we thought this was it until we stayed there. Next time we will stay somewhere else.
1. Only one person working the front desk and the poor lady was always so busy.
2. Because of covid, they don't clean your rooms daily which would be okay for a 1 night stay but for a 4 night stay it would have been nice to be cleaned. We asked for both rooms to be cleaned and that didn't happen once.
3. Most uncomfortable beds ever. I requested a mattress cover 3 times and when they finally delivered it to the room they just handed it to me and walked off. I kinda thought they would put it on the bed.
4. Best part about the shower is that it's an actual shower and not a tub/shower combo. However the water pressure left a lot to be desired. It was hard to even rinse the shampoo out of your hair with the trickle.
5. We had 2 rooms and they put a $1600 hold on our debit card which was a huge shock. It was released the day we checked out but that was a shock.
I will say the hotel was nice and clean. We wanted to book the best hotel that New Orleans had to offer and we thought this was it until we stayed there. Next time we will stay somewhere else.
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Date of stay: March 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Etienne Tardy, Marketing at The Roosevelt New Orleans, A Waldorf Astoria Hotel
Responded Mar 22, 2021
Dear Z5571QXstephanier; Thank you for choosing the Roosevelt. We are deeply sorry that we did not meet your expectations during this visit. You are correct that our service is altered during covid and our access to occupied rooms is changed but that does not in any way justify your feeling a lack in hospitality. We will use this to redirect our team's efforts and yes we are actively looking for more staff for the front desk. Hopefully you will come back soon and experience the Roosevelt at its best. Sincerely, The entire team at the Roosevelt.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I stayed at The Roosevelt for 2 nights in December and we loved it the second we walked in! The lobby looks like something out of a catalog with its beautiful decor and lights. The rooms were beyond spacious -we loved the separate living/bedroom areas and the fact that it had 2 bathrooms...we will definitely be back
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheRoosevelt, Manager at The Roosevelt New Orleans, A Waldorf Astoria Hotel
Responded Jan 20, 2020
MrsRI, Thank you for your recent review on TripAdvisor. We're thrilled to hear about your amazing stay with us in December. The magic of the holidays in New Orleans begin and end at The Roosevelt, and we thank you for spending a part of your holiday season with us. We take pride in providing unforgettable service and accommodations, thus we look forward to sharing your review with our leaders and staff. 2019 was an amazing year here at The Roosevelt, and we know that 2020 will be even better. We hope to welcome you to our hotel again this year! Have a wonderful day.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I are sitting in the lobby getting ready to leave after two nights over a weekend in December. The Christmas decorations are stunning, but both of us are wondering...who exactly is the hotel trying to please? Because it’s certainly not the guests paying hundreds of dollars a night to stay here. While the guest hallways and elevators are well marked with reminders to wear masks, social distance, and sanitize, the lobby is another matter entirely. It is Grand Central Station for the holidays, where everyone is welcome the pandemic does not exist. At any given time, all day and all night, families and other groups of all ages crowd the space to take photos and loiter without a care in the world or a mask in sight. And management does precisely nothing to combat it. In fact, they seem to actively encourage it, with a counter set up to dispense sazeracs in cheap plastic cups to all comers and standing happy hours...all maskless, of course...lingering and chatting in the grand but still confined space. All this while the bell staff have to struggle through the space with guests luggage, and do their best to politely decline endless requests to snap family photos while they try to do their actual jobs. Yes, the room we had was lovely and an oasis of calm. But we would have appreciated having a chance to enjoy a drink in the lobby, which is already well designed for social distancing, without the chaos. Maybe that makes us spoil sports and we should have embraced the impromptu party that is New Orleans. Perhaps, but the point of a five star hotel is to take care of its guests first, and at least during this stay we never felt like guests. It really just felt like we were in the way.
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Date of stay: December 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Etienne Tardy, Marketing at The Roosevelt New Orleans, A Waldorf Astoria Hotel
Responded Dec 17, 2020
Dear TravisS235; Thank you for choosing the Roosevelt hotel for you December stay. This year the hotel has been extremely focused on masks and keeping the crowds flowing through the lobby. We are very sorry this was not your experience. At this time based on your feedback we are removing the portable bar to create even better flow. We hope you will come back and visit us again. We assure you that in all other months our lobby is a breath taking respite from the titillating experience that is New Orleans.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am sure this hotel was the top of the food chain at some point but it’s not even close by today’s standards. This is a glorified Hilton Garden Inn in the shell of an incredibly historic hotel. The Ritz Carlton is across the street and I have stayed there very recently and that crushes the Roosevelt, it’s not even in the same league. It is disappointing that the reviews pitch this as one of the top hotels in New Orleans because it isn’t.
There is only one person for the entire hotel parking cars and helping with bags. That one person is very nice and is working hard but it’s impossible for him to take care of the entire hotel by himself. This is not the case at other top hotels in NOLA, even now.
Room service is only available on weekends and it’s a very limited menu. Teddys cafe is a small coffee house and that is the only option for most of the day. It is manned, again, by one hard working person who can’t possibly take care of the restaurant by himself. Even here there are very limited food options.
The lobby area is great. The shell of the rooms are nice but very tired. We had a suite and the furniture was old, tired and stained and even in its finest day wasn’t that great. Wires and cables exposed throughout the room. No extra bedding. Shower is very small. Limited toiletries provided-like what you would find at a Hilton Garden.
The location is good and very close to the CBD and Bourbon. But if you want this location and luxury the Ritz is the place. If you don’t want luxury there are plenty of options close by in better shape than the Roosevelt.
I am a Platinum Hilton member and really wish Hilton did a better job with a hotel that has such potential. I do feel another company, more focused on details and service, would do a much better job with this hotel.
As a side note there is plenty of self parking right across the street for $20 rather than paying the $53 for valet.
There is only one person for the entire hotel parking cars and helping with bags. That one person is very nice and is working hard but it’s impossible for him to take care of the entire hotel by himself. This is not the case at other top hotels in NOLA, even now.
Room service is only available on weekends and it’s a very limited menu. Teddys cafe is a small coffee house and that is the only option for most of the day. It is manned, again, by one hard working person who can’t possibly take care of the restaurant by himself. Even here there are very limited food options.
The lobby area is great. The shell of the rooms are nice but very tired. We had a suite and the furniture was old, tired and stained and even in its finest day wasn’t that great. Wires and cables exposed throughout the room. No extra bedding. Shower is very small. Limited toiletries provided-like what you would find at a Hilton Garden.
The location is good and very close to the CBD and Bourbon. But if you want this location and luxury the Ritz is the place. If you don’t want luxury there are plenty of options close by in better shape than the Roosevelt.
I am a Platinum Hilton member and really wish Hilton did a better job with a hotel that has such potential. I do feel another company, more focused on details and service, would do a much better job with this hotel.
As a side note there is plenty of self parking right across the street for $20 rather than paying the $53 for valet.
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Date of stay: February 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Etienne Tardy, Marketing at The Roosevelt New Orleans, A Waldorf Astoria Hotel
Responded Feb 26, 2021
Dear 194AdamS, Thank you for taking the time to share your experience at the Roosevelt hotel. We are sorry we fell short of your expectations especially during the difficult times of Covid. It is surprising to hear about the rooms which were all entirely renovated 1 year ago. We will try to identify your specific room and do a thorough walk-through. When it comes to service we pride ourselves on excellence and we assure you that we thought we had deployed the team we have well for the ultimate guest experience. Upon reading your feedback it is clear we have not. We will use this information and learn from it so again thank you. Hopefully we can sway you to come back and realize that what you experienced is not the level of service our guests delight in daily.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have stayed at this hotel several times and the bathroom would be fine for you. It has a door and not near the room door.
Uber drivers probably know the best way. We did not have a car at our disposal to reach this destination.
Hey, yes it is a roof deck pool plenty of room. There was a bar and a bathroom up there, not sure if the bar is only open for parties. We were there in March, so I'm not sure when it gets busy up there, but when we went up there there were only 10 people at most. It was a nice little oasis in the city. They have towels up there too.
We did not rent a cabana either but the pool area is lovely- you’ll probably want to spend a lot of time up there.
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"Book early for great rates, visit Sazerac Bar and pool, get the beignets at Teddy's."Read full review
"do not skip the Sazerac drinks in the bar and the beignet in the coffee shop. The best in town and I tried several. "Read full review
"Reception can get busy and the check in process quite slow. They do offer Digital keys via the Hilton app so worth considering"Read full review
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PRICE RANGE
C$339 - C$619 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
waldorf astoria new orleans
LOCATION
United StatesLouisianaNew OrleansCentral Business District / Warehouse/Central Business District
NUMBER OF ROOMS
504
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about The Roosevelt New Orleans, A Waldorf Astoria Hotel
Which popular attractions are close to The Roosevelt New Orleans, A Waldorf Astoria Hotel?
Nearby attractions include Clue Carre - New Orleans' First Live Escape Game (0.3 km), Immaculate Conception Church (0.1 km), and 21st Amendment Bar at La Louisiane (0.3 km).
What are some of the property amenities at The Roosevelt New Orleans, A Waldorf Astoria Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Roosevelt New Orleans, A Waldorf Astoria Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Roosevelt New Orleans, A Waldorf Astoria Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Roosevelt New Orleans, A Waldorf Astoria Hotel?
Yes, paid private parking on-site, paid private parking nearby, and secured parking are available to guests.
What are some restaurants close to The Roosevelt New Orleans, A Waldorf Astoria Hotel?
Conveniently located restaurants include GW Fins, Daisy Dukes French Quarter, and Olde Nola Cookery.
Are there opportunities to exercise at The Roosevelt New Orleans, A Waldorf Astoria Hotel?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is The Roosevelt New Orleans, A Waldorf Astoria Hotel located near the city centre?
Yes, it is 0.8 km away from the centre of New Orleans.
Are any cleaning services offered at The Roosevelt New Orleans, A Waldorf Astoria Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Roosevelt New Orleans, A Waldorf Astoria Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Roosevelt New Orleans, A Waldorf Astoria Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.