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2018-01-29 2018-01-30
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    JW Marriott New Orleans

    614 Canal Street, (Driveway Entrance on 611 Common Street), New Orleans, LA 70130-2308
    +1 855-821-4553
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    2018-01-29 2018-01-30
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     12 people are viewing this hotel
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    US$357
    US$319
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    Traveller (512)
    Room & Suite (248)
    Dining (41)
    Overview
    • Excellent46%
    • Very good35%
    • Average13%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “canal street” (321 reviews)
    “great location” (411 reviews)
    Wifi
    Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    4.0 Star Hotel
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    Rooms
    Jan 29Jan 30
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (2,446)
    There are newer reviews for JW Marriott New Orleans
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    681 - 685 of 2,386 reviews

    Reviewed 9 November 2015

    We stayed at this hotel during the week of Oct 4, attending a convention. The hotel was undergoing construction and things were a bit cramped in the lobby and entrance from Canal St was awkward. But from the moment we arrived, the entire staff, from...More

    Thank stan n
    Response from OpsManager70130, Director of Operations at JW Marriott New OrleansResponded 12 November 2015

    Dear stan n, Thank you for taking the time to fill us in about your recent stay. We always love hearing from our guests about their experiences. It is great that you loved our welcoming staff, delicious bites and optimal location. Thank you for your...More

    Reviewed 8 November 2015

    Terrible experience with this hotel's billing and customer service. Incorrectly charged twice for same stay. Took hour of repeated calls during stated business hours to actually chat to something other than voicemail recording in accounting to try and get corrected. Error verbally confirmed during call...More

    Thank robwyoung
    Response from OpsManager70130, Director of Operations at JW Marriott New OrleansResponded 9 November 2015

    Dear Robwyoung, Thank you for contacting our accounting department regarding the inadvertent billing error to your credit card. We appreciated your patience as we worked through properly issuing you the credit to your account. We apologize for the extended delay, and we are pleased that...More

    Reviewed 8 November 2015 via mobile

    I booked the hotel using Marriott points. We stayed for 3 nights. The hotel was very busy and noisy. Not a luxury hotel, room was clean but a bit tired. Very close to the French Quarter so access was great. Very good restaurants nearby. I...More

    Thank Rob H
    Response from OpsManager70130, Director of Operations at JW Marriott New OrleansResponded 9 November 2015

    Dear Rob H., Thank you for your feedback regarding your recent stay at the JW New Orleans. We are disappointed that we did not provide the luxury experience that you expected. As you mentioned we are in a prime location and strive to maintain the...More

    Reviewed 6 November 2015 via mobile

    We just checked in, my husband and i and our 15 yr old son. My husband is Gold Elite. We knew our plane was late, so we utilized phone check in and had a guaranteed room with 2 beds to accommodate the three of us....More

    2  Thank KansasJer
    Response from OpsManager70130, Director of Operations at JW Marriott New OrleansResponded 8 November 2015

    Dear KansasJer, Thank you for contacting the hotel regarding your experience and giving us the opportunity to turn your stay around. We apologize for the less than acceptable start to your experience up to this point. Our team will stay focused for the remainder of...More

    Reviewed 6 November 2015

    I just checked in this afternoon and have been so impressed by the hospitality. The entire staff goes above and beyond to make sure all your needs are addressed. As someone who travels a lot for work, I've been to several hotels in New Orleans....More

    Thank Shani P
    Response from OpsManager70130, General Manager at JW Marriott New OrleansResponded 9 November 2015

    Dear Shani P, We could not be happier to hear that your stay started out so well. We are thrilled that you loved our exceptional hospitality and terrific service. We appreciate you letting us know about George, Paul and Adam's notable service as well. We...More

    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Outdoor pool
    Details
    • Price range
    • US$211 - US$479 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #21 Luxury Hotel in New Orleans
    • #24 Business Hotel in New Orleans
    • #24 Family Hotel in New Orleans
    • #36 Romantic Hotel in New Orleans
    • Room types
    • Non-Smoking Rooms
    • Number of rooms
    • 487
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Marriott, Priceline, Hotels.com, Travelocity, Orbitz, Hotwire, Cancelon, getaroom.com, TripOnline SA and HotelQuickly so you can book your JW Marriott New Orleans reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Louisiana >
    • New Orleans >
    • Central Business District
    • Also Known As
    • Marriott New Orleans ,
    • New Orleans Marriott
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    Traveller (512)
    Room & Suite (248)
    Dining (41)
    Pool & Beach (37)
    Hotel & Grounds (404)
    Bathroom (37)
    Business Centre & Event Rooms (11)
    Family and Play Areas (1)
    Nearby
    Central Business District
    Compared to the more evocative monikers of some other
    parts of New Orleans, the downtown’s humdrum title
    might suggest that this area is all about business and
    little else. But don’t let the bland name keep you
    away from the Central Business District. The CBD
    offers a wide range of fun things to do that would be
    touted as exceptional in less jubilant corners of the
    world. Bordered by the French Quarter, the Arts
    ...More
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    Ask a question
    Questions & Answers
    Sunny Pal S
    8 January 2018|
    AnswerShow all 2 answers
    Response from ClamNewton | Reviewed this property |
    Yes
    0
    Votes
    Sherri B
    4 January 2018|
    AnswerShow all 8 answers
    Response from sk361Nc | Reviewed this property |
    We had the junior suite. Was very nice.
    1
    Vote
    Jessica O
    5 October 2017|
    AnswerShow all 4 answers
    Response from natalya1299 | Reviewed this property |
    I'm sorry, but I didn't drive; I took the train & Uber.
    0
    Votes
    Room Tips
    "Go across street to Canal Street Marriott."
    Read review
    "Don't go anywhere near this hotel"
    Read review
    "Stay somewhere else."
    Read review
    "Higher floor, corner room with eastern view"
    Read review
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