my room, building, grounds and area were not just old but unclean, I love old ,(i am from boston) even simple, plain is ok but unclean at this time of covid is scary. I did stay due to the location, and i had tours booked to depart from rampart st. There was no staff on duty most of the time--so if there was an emergency there was no one to contact. they have regular key locks------when i did see the manager and other clients--they were nice--
You CAN request and lock in a room with a privet balcony no extra money! It hosts a lovely live, green courtyard. The courtyard offers 5-6 medium round tables with sunshades and a 20 person long Picnic table. This would be perfect for large groups,families,or staff morning meetings even lunch! Located in a Safe area of town and locked gated parking or free street parking and gated locked courtyard!! Safe Safe Safe When my husband and I have family in town we always book rooms here clean, safe, and beautiful NOLA charm This was the second stay for us. We love this place we are locals but sometimes you just want to “get away” or get closer to the action downtown for a weekend or special night!
Staff was very friendly and rooms were nice. We had booked with a chain but changed our plans and so glad we did. It is within walking distance of most everything. Only downside to the hotel is had to go out for morning coffee. Also, and i know they have no control and is no reflection on them, but it was $60 for 4 of us to take a taxi from the airport
WARNING! DO NOT STAY HERE! We were robbed here at our room that had a balcony and there were NO LOCKS at the door. We had a guy walk into our room about to rob us. Luckily he ran off and disappeared before he completely came in! However the fact the doors to the balcony don’t have a lock made us feel extremely unsafe and we couldn’t sleep here as a result. If you’re concerned about safety, do not stay here!
In a city known for being friendly, I had one of my worst experiences with someone in the hospitality industry at this hotel. I wasn't feeling well, so I decided to head back early while my friend was still out. On my way back, I realized that I had left my key in the room. Obviously, I realize for security reasons, that they can't just give a key to anyone, but I thought that they would at least be able to try to look me up in the system or allow me to call my friend. Instead, the person at the desk refused to even see if I was in the system, instead just talking over me and not listening to my questions. He asked me for my Id but wouldn't look at it when I gave it to him and kept repeating that he didn't know me. He never asked me for my friend's name and refused to check the reservation in the computer. He said he wouldn't call my friend, refused to see if I was in the system, and just kept repeating that he didn't know me. He also questioned why I didn't have the code to the door outside (I had it in my phone and I told him that but he just kept repeating that I should have it, ignoring me) and when I asked to use the bathroom and where it was located started to question why I wouldn't know where it was. After using the bathroom, I sat in the courtyard and he sent someone to ask me what room I was in, and to tell me that she had never seen me before. He then sent someone to tell me that I had to leave and could not wait in the courtyard, again to even refusing to let me stay until my friend came. As a result I was left, sick, wandering around the street until I reached my friend. The next day, I heard (the walls are pretty thin) the manager tell my friend that I needed to leave when he left, an hour before the posted check out time of 11am. He showed my friend a photo of a toilet with toilet paper wrappers in it, telling my friend that, verbatim , I clogged the toilet on purpose because I was mad about not being able to get in the room." In fact, I did not see a trash bin in the bathroom and thought light paper wrappings would be able to flush in the toilet. Did Ido this on purpose because I was mad? No. Would a rational person accuse someone of putting paper associated with toilet paper in a toilet bowl of retribution for anything? No. But was I accused of that? You better believe it was. The person at the desk didn’t have time to look up whether I was on the reservation but he had time to take a photo of a toilet. When I told the manager that I didn't see the trash bin and it would be crazy to think I did that on purpose, he immediately seemed like he realized that what his employee had accused me of was ridiculous, but of course he had gone along with it up to that point. I asked him to apologize to my friend for accusing me of that, which he did. He then offered us a discount if we came back. Of course that was nice of him, but it was done because he woke up to the ridiculousness of the situation. And of course I will never stay here again. I've been to 50 states and 53 countries and easily have stayed in over 300 hotels and I have never had a hotel refuse to look me up to see if I was in a reservation, not let me stay in the lobby while I waited, and then accused me of putting paper in the toilet as some sort of retribution. I rarely write reviews, but feel like It was my only way of sharing with others this ridiculous experience. It's a been a long time since I have felt this disrespected.…