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2017-10-29 2017-10-30
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    SpringHill Suites New Orleans Downtown/Convention Center

    301 St. Joseph Street, New Orleans, LA 70130-3617
    Hotel website
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    2017-10-292017-10-30
    1 room, 2 adults, 0 children
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    US$344
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    Traveller (167)
    Room & Suite (67)
    Storyboard
    Overview
    • Excellent31%
    • Very good40%
    • Average16%
    • Poor6%
    • Terrible7%
    Travellers talk about
    “howling wolf” (8 reviews)
    “french quarter” (110 reviews)
    Free Wifi
    Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Suites
    Fitness centre
    Multilingual Staff
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    Self-Serve Laundry
    3.0 Star Hotel
    All hotel details
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    Oct 29Oct 30
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    1 room, 2 adults, 0 children
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      US$344
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      US$344
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    Write a Review
    Reviews (566)
    There are newer reviews for SpringHill Suites New Orleans Downtown/Convention Center
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    11 - 15 of 527 reviews

    Reviewed 29 August 2017

    First I'd like to say it is disappointing that Marriott does not note anywhere on the Marriott reservation site this hotel is under renovation (Hilton frequently does this) . I tend to stay away from hotels under renovation because they are trying to make improvements...More

    Thank randralways
    Management response:Responded 31 August 2017

    Dear randralways, Thank you for the feedback about your stay. I can certainly understand your frustration that you weren't properly notified about the renovation and I sincerely apologize. I am working with our marketing team to make this info more visible on our website. Once...More

    Reviewed 17 August 2017

    Under construction. DO NOT USE THIS HOTEL. Rooms (including newly renovated were totally inadequate. Halls and elevators were filthy. No breakfast area. No exercise area. This place is a disasaster. We had book through a third party and were finally able to get some satisfaction...More

    Thank umcpastor
    Management response:Responded 18 August 2017

    Hi umcpastor, I sincerely apologize the renovations interrupted your stay. We will take your feedback into account so we can adjust our strategies going forward in the renovation. I am confident we can complete the renovations and still provide a comfortable and relaxing atmosphere for...More

    Reviewed 14 August 2017

    I stayed an entire week here back in March, 2017 for a conference. The room was nice, but we had many issues. I sent this email DURING our stay to one of the managers (the front desk gave me her card). The front desk agents...More

    Thank jlk53774
    Management response:Responded 15 August 2017

    Hi JLK53774, I sincerely apologize for the issues you experienced with the housekeeping department and hotel management. As you have discussed first person resolution is key to keeping guests happy. I'm so sorry we did not hit the mark in the case of your past...More

    Reviewed 8 August 2017 via mobile

    This hotel lets down the Marriott name. Poor service by front desk, unclean rooms with stained carpets and broken sofa bed that was not able to be used. Combined with charges for parking after we had been advised of special bonus of free valet that...More

    1  Thank perthpower
    Management response:Responded 15 August 2017

    perthpower, Thank you for providing this feedback and I am sincerely sorry for the issues you experienced during your stay. Most of the issues you mentioned are in the process of being corrected during our current renovation. We do have this information listed on our...More

    Reviewed 3 August 2017

    smelly, noisiest hotel I have ever stayed at. dingy towels. never gave us enough shampoo or conditioner for even one person. super expensive. Not worth what one pays for this hotel. the bedding seriously seems like they are second hand. our door never closed properly....More

    Thank CasperGraceGGH24
    Management response:Responded 5 August 2017

    Dear CasperGraceGGH24, I'm sincerely sorry your stay wasn't an excellent experience. Currently we are renovating the property to solve some of the issues you experienced. We appreciate your feedback and hope you can give us another chance. Sincerely, Hugh Breckenridge, AGM

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    About
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Business Centre with Internet Access
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Multilingual Staff
    • Conference Facilities
    • Banquet Room
    • Self-Serve Laundry
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Outdoor pool
    Details
    • Price range
    • US$117 - US$464 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #53 Business Hotel in New Orleans
    • #86 Romantic Hotel in New Orleans
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 208
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Marriott, Priceline, Hotels.com, Travelocity, Orbitz, TripOnline SA, Cancelon, Cheap Tickets, Hotwire, HotelQuickly and getaroom.com so you can book your SpringHill Suites New Orleans Downtown/Convention Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Louisiana >
    • New Orleans >
    • Arts District / Warehouse District
    • Also Known As
    • Springhill Suites New Orleans Hotel New Orleans ,
    • New Orleans Springhill Suites
    Add Photo Photos
    Traveller (167)
    Room & Suite (67)
    Dining (15)
    Pool & Beach (3)
    Hotel & Grounds (100)
    Bathroom (16)
    Business Centre & Event Rooms (2)
    Nearby
    Arts District / Warehouse District
    Once a thriving industrial zone, today this district
    is home to a buzzing arts scene with an amazing
    assortment of galleries, boutiques, and studios having
    moved in and set up shop throughout the disused
    warehouses for which the area is so well known. Much
    of the art you'll come across here is local in scope,
    ownership and inspiration. However, among the many old
    brick warehouses are modern structures of steel and
    ...More
    Sponsored by:
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    .20 km away
     
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    1,088 reviews
    .17 km away
     
    Loews New Orleans Hotel
    2,595 reviews
    .52 km away
     
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    .08 km away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Justin F
    18 October 2017|
    AnswerShow all 3 answers
    Response from Christopher C | Reviewed this property |
    Yes. In fact, I had to request this setup for my trip. The best way to do this is to book a room with two beds and the other room with one bed. Call the hotel and request interconnecting rooms. Call morning of your... More
    0
    Votes
    Teoyism
    4 October 2017|
    AnswerShow all 2 answers
    Response from auntbea58 | Reviewed this property |
    Did seem pretty up to date. Clean all around
    0
    Votes
    Gerry B
    31 January 2017|
    AnswerShow all 9 answers
    Response from janelle h | Reviewed this property |
    You can also use Super Shuttle.
    0
    Votes
    Room Tips
    "Not sure there is a "best room" overlooking the pool is nice though."
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    "There are no good rooms"
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    "Loved room 403 for the balcony!!"
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    "don't stay here"
    Read review
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