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The Eliza Jane - The Unbound Collection by Hyatt

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Traveller (568)
Room & Suite (218)
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About

#25 of 168 hotels in New Orleans
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders GreenPartner
The Eliza Jane, part of the Unbound Collection by Hyatt, is located just two blocks from the French Quarter, three blocks from the Warehouse Arts District and a short 10-minute drive from the Garden District. This 196-room boutique hotel is built within nine historic warehouses that stand distinct on the outside, but have been united inside to create sizable accommodations and unique spaces. Inspired by the historic past of the buildings, the hotel's stylish interior design references each of its original occupants: The Daily Picayune newspaper, as well as Gulf Baking Soda company, Peters Cartridge shop, and Peychaud Bitters factory. The hotel’s accommodations and amenities include fifty suites, including twelve Signature Suites, a fitness center, garden courtyard and a locally-inspired lobby bar, The Press Room.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Patio
Children's television networks
Car hire
Paid private parking nearby
Wifi
Restaurant
Breakfast available
Taxi service
Business Centre with Internet Access
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shared lounge / TV area
Sun terrace
ATM on site
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
City View
Green
Languages Spoken
English, Spanish
1,563Review93Q+A97Room tips
Traveller rating
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Expedition74819 wrote a review Apr 13
1 contribution
We celebrated my birthday at the Couvant! Jeremy was phenomenal. He spent a lot of time explaining everything on the menu and he did not steer us wrong on our selections!! The brussel sprouts are one of the best things I've eaten in NOLA the last 3 days.
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Date of stay: April 2024
Value
Rooms
Location
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Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dwain Curtis, General Manager at The Eliza Jane - The Unbound Collection by Hyatt
Responded 3 days ago
Hello Expedition74819, Thank you for celebrating your birthday at Couvant! We're thrilled to hear that Jeremy provided you with phenomenal service and helped guide you through the menu selections. We're delighted that you enjoyed the brussel sprouts and that they were a highlight of your dining experience. We hope to welcome you back for more memorable celebrations in the future! Regards, Dwain
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Annette K wrote a review Apr 12
Saint Louis, Missouri4 contributions
The room was stunning, food was really good and Erika my server was polite, efficient and have me some good recommendations of the area!! Thanks Erika!! I would definitely visit again in the off season and take a longer time exploring the city
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Date of stay: April 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dwain Curtis, General Manager at The Eliza Jane - The Unbound Collection by Hyatt
Responded 3 days ago
Hello annettekasera, Thank you for your lovely feedback! We're delighted to hear that you found the room stunning, enjoyed the delicious food, and appreciated Erika's polite and efficient service. We're glad she could provide you with good recommendations for exploring the area. We look forward to welcoming you back for another wonderful visit and more time to explore the city! Regards, Dwain
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sam wrote a review Apr 12
1 contribution
Came to the restaurant/ Bar and had amazing service and food. Philip was at the bar each day we were there and was so sweet and helpful. Gave us great recommendations for places to visit and his Drinks were amazing. Would recommend this hotel and restaurant everyone is nice and it’s centrally located
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dwain Curtis, General Manager at The Eliza Jane - The Unbound Collection by Hyatt
Responded 3 days ago
Dear wsam87, Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the amazing service and food at our restaurant/bar. Philip appreciates your kind words and is thrilled to have made your experience memorable with his great recommendations and amazing drinks. We're glad you found our staff friendly and helpful, and we appreciate your recommendation of our hotel and restaurant. We look forward to welcoming you back soon! Regards, Dwain
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ChrisandVeronica wrote a review Apr 11
Reigate, United Kingdom93 contributions71 helpful votes
Three really good things about this hotel: Great location 100 metres from The French Quarter. Great concierge: Fitz was brilliant and gave us a map and loads of info on the best places to go. The breakfast: proper a la carte menu to choose from no buffet. Every dish we had was superb. The rooms, bar, housekeeping were all ok.
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Date of stay: April 2024Trip type: Travelled as a couple
Room Tip: Hop on hop off bus was a good way to figure out what you want to do and the walking tour with...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dwain Curtis, General Manager at The Eliza Jane - The Unbound Collection by Hyatt
Responded 1 week ago
Dear ChrisandVeronica, Thank you for your feedback! We're thrilled you enjoyed the great location, exceptional concierge service from Fitz, and our delicious breakfast options. Your compliments mean a lot to us. We'll take note of your comments about the rooms, bar, and housekeeping to ensure we continue to improve. We look forward to welcoming you back for another enjoyable stay! Warm regards, Dwain
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jincy wrote a review Apr 8
Fort Worth, Texas1 contribution
We had a wonderful visit with our server, Jeremy, at the Couvant restaurant in the Eliza Jane. The food was excellent and the chat with Jeremy was even better! We shared travel stories about Ireland and he gave us tips on restaurants and entertainment. Loved visiting with him. The Eliza Jane is just far enough away from the bustle of the city. It feels quaint and very welcoming. Pro tip: go by The Little Bar on Gravier and let Courtney make you a Pina Colada. She’s an amazing bartender!
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Date of stay: April 2024Trip type: Travelled as a couple
Room Tip: Stop at The Little Bar on Gravier that is right around the corner from the Eliza Jane. It’s a...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dwain Curtis, General Manager at The Eliza Jane - The Unbound Collection by Hyatt
Responded 1 week ago
Greetings Resort02522544477, Thank you for your fantastic feedback! We're delighted to hear that you had a wonderful experience with Jeremy at our restaurant, Couvant and enjoyed the excellent food and engaging conversation. It's great to know that you found The Eliza Jane to be a quaint and welcoming retreat from the city bustle. We look forward to welcoming you back for more memorable experiences in the future! Warm regards, Dwain
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Anthony K wrote a review Apr 6
1 contribution
+1
We ate at the Couvant for brunch and had an amazing experience. To start, the decor of the restaurant is very well done. The bar holds a clean, modern, and moody aesthetic that ties well with the dining space. The ambiance was great to add. There is a small outdoor area but despite the size the space is gorgeous. Overall amazing aura and so great deals. Jeremy was our server and could not say better things about the services. A must-visit for brunch and drinks in New Orleans!
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Date of stay: April 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dwain Curtis, General Manager at The Eliza Jane - The Unbound Collection by Hyatt
Responded 1 week ago
Hello Anthony K, Thank you for your glowing review of your brunch experience at Couvant! We're thrilled to hear that you enjoyed our restaurant's decor and the inviting ambiance, including the clean and modern aesthetic of the bar area. It's wonderful to know that Jeremy provided excellent service and contributed to making your experience memorable. We're delighted that you found the atmosphere amazing and appreciated the deals offered. Thank you for recommending Couvant as a must-visit spot for brunch and drinks in New Orleans—we can't wait to welcome you back for another fantastic dining experience! Warm regards, Dwain
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Amiee M wrote a review Apr 6
1 contribution
Eliza Jane is the cutest hotel, the vibe is charming. Within walking distance to a lot of places. The hotel restaurant is a great spot for breakfast/brunch. Philip our waiter was awesome . He always remembered how we wanted our latte each day. Food is amazing
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dwain Curtis, General Manager at The Eliza Jane - The Unbound Collection by Hyatt
Responded 1 week ago
Hello 816amieem, Thank you for your lovely feedback! We're delighted to hear that you found The Eliza Jane charming and enjoyed our convenient location. We're thrilled that you had a great dining experience at our restaurant, Couvant, especially with Philip's attentive service. It's wonderful to know that our breakfast/brunch offerings and latte service made your stay memorable. We appreciate your kind words and look forward to welcoming you back soon! Warm regards, Dwain
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Stephanie C wrote a review Apr 5
1 contribution
I stayed at the Eliza Jane for my friend’s wedding. From the moment we entered the hotel to check in, Mijaiah and Juan Pablo greeted my husband and I and truly made us feel welcomed. Our first night we decided to eat at Couvant. It was incredible! Delicious cocktails, yummy food, and a friendly and fun atmosphere. Phillip was amazing! We met Palestine in the lobby on our first night as well. She checked asked us how was our stay going so far. The level of care and customer service was incredible! Palestine truly cared and shared recommendations on what to do while in New Orleans. She was knowledgeable about the city, we loved all the tips she gave us! On your next trip to New Orleans, you MUST stay at the Eliza Jane! 🤩
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dwain Curtis, General Manager at The Eliza Jane - The Unbound Collection by Hyatt
Responded 1 week ago
Dear stephaniecX4369WL, Thank you so much for sharing your wonderful experience while visiting us at The Eliza Jane! We're thrilled to hear that Mijaiah, Juan Pablo, Phillip, and Palestine provided you and your husband with exceptional service throughout your stay. It's delightful to know that you enjoyed the delicious cocktails and food at Couvant and appreciated the friendly atmosphere. We're glad that Palestine's recommendations enhanced your visit to New Orleans. Your kind words mean the world to us, and we can't wait to welcome you back on your next trip to the city! Regards, Dwain
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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T S wrote a review Apr 4
1 contribution
My husband and I recently stayed here for a wedding. After hearing such amazing things about this boutique hotel, we were extremely disappointed. We requested an early check-in through Hyatt; even though our room was ready, we were still required to pay $100 extra to access the room early (we had an event start at the normal check-in time). Not to mention the woman working at the desk could not have seemed more annoyed at our presence. It almost seemed like we were punished for checking in early; our room was shoved in a corner of the hotel near the stairs, across from the housekeeping closet, with a window the size of a shoebox. Additionally, in the afternoon on one of the days when I was by myself in my room, a male (hopefully an employee) gained access to my room. I didn't have the chain/stopper up because my husband was supposed to be returning to the room. I had the do not disturb sign up and there was no knock or announcement that someone was coming in. I was terrified; what if I had been in the shower or in the middle of changing for my event? I called down to the front desk extremely upset, and was met with the same woman who was rude when we checked-in. I was shocked and didn't know what to say; she didn't offer any apology, etc. just said she would have to check the security camera to see if it was an employee, and hung up. When I went to speak to a manager the next day, there was no record of my complaint or me calling down. She was apologetic and said she would do something for me, gave me her card, I gave her my information, and said she'd follow up with me. It has now been almost a week, and I followed up with an email after we checked out. Still nothing back. She said they didn't even have an employee report accidentally entering a room, which she said they normally do if they enter one with a guest still in it. I'm disappointed in how the situation was handled. I understand that employees sometimes enter guest rooms for housekeeping, etc., but I have NEVER had that situation happen where someone just casually strolls into my room UNANNOUNCED with a do not disturb sign on the door.
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Date of stay: March 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
Room Tip: $100 extra for early check-in
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dwain Curtis, General Manager at The Eliza Jane - The Unbound Collection by Hyatt
Responded 1 week ago
Dear Z7152XUts, We sincerely apologize for the disappointing experience you had during your recent stay with us. Your concerns are of the utmost importance to us, and we deeply regret any inconvenience or discomfort you may have experienced. We take matters of guest safety and satisfaction very seriously. We have thoroughly investigated the concerns shared and followed our protocol to prevent this from being repeated. If the best telephone number or email address is different than what we have on file, please let us know. Regards, Dwain
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ginsberg N wrote a review Apr 1
New York City, New York1 contribution
I visit ten restaurants per week as a consultant and Erika, is the type of server my clients wish to have as the face of their restaurants. She gave my family AMAZING service; very easy to see that she is proud of what she was selling! Erika's personality was warm and sincere. She paid close attention to her guests, spoke intelligently about the menu, and provided us with an exceptional experience overall. Her level of service said to us, "you're worth it"!
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dwain Curtis, General Manager at The Eliza Jane - The Unbound Collection by Hyatt
Responded 2 weeks ago
Greetings GinsbergsNation, Thank you for your wonderful feedback! We're thrilled to hear that Erika provided you and your family with such exceptional service during your visit to The Eliza Jane. We're proud to have her as part of our team, and we'll be sure to pass along your compliments to her. Your kind words truly motivate us to continue delivering memorable experiences for our guests. We hope to welcome you back soon for another delightful visit! Warm regards, Dwain
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$278 - C$476 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
country inn & suites new orleans hotel new orleans, country inn and suites new orleans, country inn new orleans, new orleans country inn
FORMERLY KNOWN AS
Country Inn & Suites By Carlson, New Orleans French Quarter
LOCATION
United StatesLouisianaNew OrleansCentral Business District / Warehouse/Central Business District
NUMBER OF ROOMS
196
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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The Eliza Jane - The Unbound Collection by Hyatt - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about The Eliza Jane - The Unbound Collection by Hyatt
Which popular attractions are close to The Eliza Jane - The Unbound Collection by Hyatt?
Nearby attractions include Clue Carre - New Orleans' First Live Escape Game (0.4 km), The Escape Game New Orleans (0.4 km), and The Sazerac House (0.2 km).
What are some of the property amenities at The Eliza Jane - The Unbound Collection by Hyatt?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Eliza Jane - The Unbound Collection by Hyatt?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Eliza Jane - The Unbound Collection by Hyatt?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Eliza Jane - The Unbound Collection by Hyatt?
Yes, paid private parking nearby and valet parking are available to guests.
What are some restaurants close to The Eliza Jane - The Unbound Collection by Hyatt?
Conveniently located restaurants include Daisy Dukes French Quarter, Observatory Eleven, and Ruby Slipper Cafe.
Are there opportunities to exercise at The Eliza Jane - The Unbound Collection by Hyatt?
Yes, guests have access to a fitness centre during their stay.
Is The Eliza Jane - The Unbound Collection by Hyatt located near the city centre?
Yes, it is 0.8 km away from the centre of New Orleans.
Are any cleaning services offered at The Eliza Jane - The Unbound Collection by Hyatt?
Yes, dry cleaning and laundry service are offered to guests.
Does The Eliza Jane - The Unbound Collection by Hyatt offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Eliza Jane - The Unbound Collection by Hyatt?
The staff speaks multiple languages, including English and Spanish.