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Next time in N.O. say NO to this establishment...Not only was I ripped off by being forced to stay at this hotel due to a non-refundable deposit that I didn't know about. But the customer service was horrible, they expect you to work as housekeeping,...More
2 Thank Holliewood0315
Response from Iris M, General Manager at Holiday Inn Express New Orleans EastResponded 13 July 2016
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome...More
After being on the road for 10 hours, Dottie and Aaliyah's great service turned my evening around. All of my special requests were accommodated, and when I accidentally left money on the counter like a crazy person, they called me as soon as they noticed...More
Thank LaTrice G
Response from Iris M, Manager at Holiday Inn Express New Orleans EastResponded 4 July 2016
Thank you so much for taking the time to give your feedback regarding your recent stay with us . I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in. I will share with Dottie and Aaliyah your kind...More
They lost our reservation to begin with. The air didn't work the room smelled bad and the manager was rude. Also we had to wait a whole day for towels to be washed before we could get fresh ones and then we had to ask...More
2 Thank sheree b
Response from Iris M, General Manager at Holiday Inn Express New Orleans EastResponded 7 July 2016
Thank you for your candid review. I have shared your feedback with my staff and we apologize for not meeting your expectations. Please contact me at 504-324-4800 for future reservations.
My husband and I stay here during Jazz Fest. Our car hatch was acting up. We left for the festival in our son's car very unaware that our car's hatch had popped up. The front desk staff (Aaliyah and Chester) rescued our stuff and figured...More
Response from Iris M, General Manager at Holiday Inn Express New Orleans EastResponded 26 June 2016
Thank you for taking the time to write a review about your recent stay with us. We apprecaiate the kind words and look forward to having you again!
good place to stay, great location.
breakfast is good, small rooms, but very clean and new.
staff is very nice ,parking is very good, and free wifi.
wifi is not excellent.few blocks from downtown.
I go back.
Response from Iris M, General Manager at Holiday Inn Express New Orleans EastResponded 5 June 2016
Thank you for your feedback! We love to hear from our guest and use the feedback as information to improve where we lack! We look forward to having you again in the near future.
US$108 - US$217 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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