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AC Hotel New Orleans Bourbon / French Quarter Area

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AC Hotel New Orleans Bourbon \/ French Quarter Area
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620 Reviews from our TripAdvisor Community

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There are newer reviews for AC Hotel New Orleans Bourbon / French Quarter Area
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Showing 601: English reviews
Jersey City, New Jersey
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 29 October 2016 via mobile

This place is really close to bourbon street. Its modern and in a pretty safe area. The room we had, didn't have windows so it could have better lighting. Also would be nice if they had a pool instead of the lounge area. I like that it had USB ports along with regular outlets. It was clean and the showers... More 

Thank mayjal
A TripAdvisor Member
Reviewed 25 October 2016 via mobile

Saw several questionable reviews about this hotel but decided stay anyway; price was competitive which was the primary driver. Hotel was renovated and given a euro minimalist look and feel; as a Platinum member was given a room on the 8th floor; nice room; completely renovated; 2 minor issues; my room smells a little musty; slight smoky smell; 1 elevator... More 

Thank A TripAdvisor Member
Seattle, Washington
Level Contributor
5 reviews
Reviewed 22 October 2016

We spent 5 days in NOLA, our first visit, and we LOVED it. We stayed at the AC Hotel, after searching for a reasonable priced hotel in a location close or in the French Quarter. We were not disappointed in this hotel. It is a beautiful hotel in a very good location, only a block and a half from Bourbon... More 

Thank Janis W
Silver City, New Mexico
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 October 2016

Good location, just 2 blocks outside the Quarter, although the walk along Carondelet can be seedy, especially early in the morning. An impressive façade gives a clean, contemporary feel, which is reinforced by the lobby and bar area. The staff was helpful during our stay, although a little aloof. I'm not sure what being a "European-style hotel" means in this... More 

Thank NewOdysseus
Level Contributor
3 reviews
Reviewed 19 October 2016 via mobile

The walls of our room were extremely thin - we could hear everything in the next room and people passing in the hallway. One morning we were woken up at 7am by maintenance working loudly on the ice dispenser outside the room. It was impossible to find a setting on the AC that wasn't either stifling or freezing. The staff... More 

Thank Near P
Management response:

Near P, Thank you so much for staying with us and providing the feedback. I have shared this with the appropriate teams to ensure that we address appropriately. We greatly appreciate your business and hope you try us out again in the future! Skip Adams General Manager More 

Baltimore, Maryland
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 17 October 2016

My husband and I stayed there for 4 nights mid October 2016. Great location directly across Canal Street from the French Quarter. You literally just walked 1/2 block from the hotel across Canal and you are on Bourbon Street. The lobby of the hotel was very nice and the staff great (big shout out to the awesome night front desk... More 

Thank Kathleen C
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 October 2016

Being a Marriott "lifetime Platinum" member, I have stayed at many Marriott properties over the years. I was very excited to try this new Marriott brand in New Orleans. So let me start with the positives. Very good location, just off Canal Street and very close to the French Quarter. Cool atmosphere in both the lobby and bar area. Friendly... More 

Thank Richard P
Management response:

Richard P, Thank you so much for staying with us, as well as the feedback. We have analyzed and agree that some of our bathrooms doors do need a slight adjustment, that change is in the works! I will certainly take the other issues you mentioned to the appropriate teams so that we can ensure these are one time events.... More 

Flower Mound, TX
Level Contributor
202 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 7 October 2016 via mobile

Stayed here on a recent business trip. Location was great. Within walking distance to Bourbon street and all that entails. Nice bar and the room was clean and had all the amenities required. Will definitely stay here again.

1 Thank serwin99
2 reviews
Reviewed 5 October 2016 via mobile

This is just below average. I would have given them one star if they hadn't moved us to a different room. Our first room was dark and musty. The decor is nice but in practice just looks cold and uninviting. We were able to change rooms and were upgraded to a corner king after complaining to the front desk. We... More 

Thank Robin C
Management response:

Rabin C, I am sorry to hear you had so many pressing issues during your recent stay. I will certainly share this feedback with the appropriate team's to ensure it is a one time incident. Thank you so much for staying with us and we hope you give us another try in the future! Skip Adams General Manager More 

Atlanta, Georgia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 October 2016

This is an interesting one. One the one hand it had some redeemable qualities, but on the other hand, a couple of eyebrow raising moments. Starting with the good: Check in was easy. Nice guy at the front desk. The lobby was swanky and modern. Had a boutique contemporary feel. Nice set up. Full Bar Nice Staff Comfy bed and... More 

Thank FSmith404
Management response:

FSmith404, Thank you so much for your feedback! I am happy to hear your check in experience and our customer service was seamless. I will share your concerns with our internal team so that we can remedy the issue. Thanks so much for staying with us! Skip Adams General Manager More 

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
Explore this neighbourhood


  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Connect to the city in a completely new way at the AC Hotel New Orleans Bourbon in the French Quarter Area. The first AC Hotel by Marriott in the United States, we provide innovative spaces of freedom and comfort, with a style that defines the most contemporary hospitality. We cater to travelers looking to immerse themselves in the energy of downtown New Orleans, LA. Stretched over eight floors, our 220 hotel rooms offer modern style and functional comfort with a touch of downtown flair. Thoughtful and intuitive amenities include complimentary mini-fridges, adjustable reading lamps, 47-inch flat-screen TVs featuring premium movie channels and deluxe bedding and pillows. Enjoy the freedom of complimentary wireless Internet access throughout the hotel, and stay energized with a workout in our fitness center. Whether you're planning an intimate get-together for 10 or a reception for 160, our state-of-the-art event venues set the stage for memorable gatherings. Our lounge is open nightly, with a Happy Hour from 5pm to 7 pm and a light bite menu that will delight visitors and New Orleans locals alike. And while we want you feel welcome at the hotel, we also encourage you to explore; the French Quarter and the Warehouse district are right on our doorstep. Ready for an immersive and authentic travel experience here in New Orleans' most iconic neighborhood? Plan your urban adventure at the AC Hotel New Orleans Bourbon, where personalized service and a modern mindset define us. ... more   less 

Additional Information about AC Hotel New Orleans Bourbon / French Quarter Area

Address: 221 Carondelet St, New Orleans, LA 70130-3002 (Formerly Cotton Exchange Hotel)
Region: United States > Louisiana > New Orleans > Central Business District
Price Range: $226 - $474 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — AC Hotel New Orleans Bourbon / French Quarter Area 4*
Number of rooms: 220
Reservation Options:
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Hotel Style:
#29 Luxury Hotel in New Orleans
#36 Business Hotel in New Orleans
#61 Romantic Hotel in New Orleans
#70 Family Hotel in New Orleans
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Questions & Answers

Here's what travellers have asked, with answers from AC Hotel New Orleans Bourbon / French Quarter Area staff and other travellers.
18 questions
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Questions? Get answers from AC Hotel New Orleans Bourbon / French Quarter Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a parking garage.”
 of 5 bubbles lynn10749, 11 Nov 2016 | Read review
“Easy access and quiet”
 of 5 bubbles 846Rascal26, 9 Nov 2016 | Read review
“To choose a good room, stay somewhere else.”
 of 5 bubbles safronareneeo, 9 Nov 2016 | Read review
“6th Floor has a beautiful terrace”
  • View from Canal Street on our way
 of 5 bubbles Vinnie1973, 28 Sep 2016 | Read review
“Close to all of the action of NOLA”
 of 5 bubbles jpadgett2016, 18 Sep 2016 | Read review
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