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AC Hotel New Orleans Bourbon / French Quarter Area

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AC Hotel New Orleans Bourbon \/ French Quarter Area
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625 Reviews from our TripAdvisor Community

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There are newer reviews for AC Hotel New Orleans Bourbon / French Quarter Area
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Showing 606: English reviews
Dallas, Texas
Reviewed 11 May 2015

This new Marriott chain has a minimalist decor with earth tones or neutral colors and no embellishments in hallways or on walls such as mirrors or flowers, artificial or otherwise. Our room was dimly lit. However flexible lamps for reading in bed were fine. The bathroom lighting was poor for shaving or for putting on makeup. Shower was excellent. TV...

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Helpful?
Thank leisurist
MJKennedy221, Hotel Manager at AC Hotel New Orleans Bourbon / French Quarter Area, responded to this review

We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally. All the best, Hotel Manager

atlanta
Reviewed 10 May 2015

Oh my stars...we loved it even though there were some hiccups let me say straight up--we will be back. Where to begin? The outside is amazing, the lobby is super cool and chic. We are Marriott Elite Members so check in was very smooth but there was a line--it is New Orleans on a Saturday--there is going to be a...

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Helpful?
1Thank graciegirl1
MJKennedy221, Hotel Manager at AC Hotel New Orleans Bourbon / French Quarter Area, responded to this review

We appreciate you taking the time to write such a detailed review about your recent stay at the new, European inspired AC Hotel New Orleans Bourbon. We are all committed to providing our guests with exceptional service and utmost attention in meeting their needs, so we are thrilled that we were successful in doing so during your stay. I am...

Mankato, Minnesota
Reviewed 9 May 2015

We visited the week the AC opened - my boss stayed, and the rest of us used the Media Pods. Overall, we were impressed with the A/V and layout of the room. The staff went above and beyond to take care of us. I would say the only downside would be that multiple pods are separated by nothing more than...

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Helpful?
Thank globetrotter_EM
MJKennedy221, Hotel Manager at AC Hotel New Orleans Bourbon / French Quarter Area, responded to this review

Thank you for your feedback regarding your group stay at the AC Hotel New Orleans in December 2014. We are all committed to providing our guests with exceptional service so we are glad that we were successful in doing so during your stay and my associates took great care of you. Regarding the concern you have mentioned in the review,...

Reviewed 9 May 2015 via mobile

Hotel lost my reservation, though others in the party had theirs. Placed in side room on 5th floor, sloping floor, suggests major structural problems. Shower drain completely not working, got the floor and hall carpet completely dirty and wet. Used all towels to soak up shower water on floor (see picture). I am Marriott Gold, will never stay at an...

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Helpful?
1Thank Atul B
MJKennedy221, Hotel Manager at AC Hotel New Orleans Bourbon / French Quarter Area, responded to this review

Please accept our sincerest apologies for not being able to provide you with the perfect stay that you deserved. Feedback such as yours is very valuable to us as this helps us to continuously improve our services and facilities. Please be assured that we are taking these issues seriously and will work on eliminating them, so that we can achieve...

Grapevine, Texas
Reviewed 9 May 2015

What can't I say about this stay!~ Absolutely Stunning hotel! The People - from the valet team, the front desk, and breakfast staff - were all very attentive, helpful and personable. I got a great recommendation from a member of the front desk team on where to find some great local food! The Breakfast - Let me tell you -...

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Thank JamK2200
MJKennedy221, Hotel Manager at AC Hotel New Orleans Bourbon / French Quarter Area, responded to this review

We get many compliments regarding the wonderful service that our associates provide to our guests - but this never gets old to hear, to say the least! We will share your wonderful words with our staff, they will be delighted to know that they are being acknowledged for their friendly service. I was also happy to read that you thoroughly...

Auburn, Alabama
Reviewed 6 May 2015 via mobile

Great atmosphere and wonderful bartender, Cassie. Modern decor with all the upscale bar amenities. Drink selection was impressive. Very convenient to Central Business District and French Quarter. Travel here frequently for work and definitely will return.

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Thank cajrgbk
MJKennedy221, Hotel Manager at AC Hotel New Orleans Bourbon / French Quarter Area, responded to this review

Thank you for taking the time to let us know how much you enjoyed staying with us here at the AC Hotel New Orleans. We are very enthusiastic about providing a unique ambiance and varied beverage selection, and it was so nice to hear your appreciation. We are glad that you found Cassie to be attentive and helpful and your...

Reviewed 6 May 2015 via mobile

Walked in and was immediately greeted with my complimentary drink served by the wonderful Cassie. Her and the other bartender, Michael, made me feel like we've known each other for years as I sat and sipped a tasty specialty surprise from Cassie.

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1Thank AnthonyB2442
MJKennedy221, Hotel Manager at AC Hotel New Orleans Bourbon / French Quarter Area, responded to this review

Thank you for choosing our brand new hotel and we are especially thrilled that you loved our AC lounge and handcrafted cocktails! We encourage our bartenders to showcase their own creations and we are happy that you enjoyed what they had to offer. We appreciate you recognizing Cassie and Michael for providing excellent service and I will acknowledge and thank...

Houston, Texas
Reviewed 6 May 2015

I stayed here for French Quarter Fest and really liked it but I wanted to love it. The hotel staff is very helpul and friendly. The hotel is very clean and a close walk to the French Quarter. The rooms have very little lighting. We had a hard time doing things like makeup and hair because the lighting is extremely...

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Helpful?
Thank LiveL0veLife
MJKennedy221, Hotel Manager at AC Hotel New Orleans Bourbon / French Quarter Area, responded to this review

We are happy to hear that you enjoyed our staff's hospitality and the services they provided while you were here for the Fest. We are glad we met your expectations with our close proximity to the French Quarter, service with a smile and clean facilities. However, we are sorry that the lighting in your room was not to your liking....

Reviewed 5 May 2015 via mobile

Currently staying at this location and it's lack-luster at best. The room I'm in on the 5th floor has a CONSTANT annoying sound as if we're in a WIND TUNNEL. The walls and floors are thin as others have reported and there is a need for better lighting in the small but adequate bathroom. There is NO place to unpack...

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2Thank Pastor D L T
MJKennedy221, Hotel Manager at AC Hotel New Orleans Bourbon / French Quarter Area, responded to this review

We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet your expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally. All the best, Hotel Manager

Sharpsburg, Georgia
Reviewed 1 May 2015

Chose this room because it was walking distance to the French Quarter and just off the streetcar line. It appears Marriott is trying to bring some European flair to this American property, yet they chose to bring some of the European features that don't need imported. For instance, the bathroom door is lightly frosted glass. And it doesn't shut properly,...

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2Thank gb1967
MJKennedy221, Hotel Manager at AC Hotel New Orleans Bourbon / French Quarter Area, responded to this review

Thank you for choosing the new, European inspired AC Hotel NOLA for your recent stay. We regret that we missed the mark in providing you with an excellent experience. Regarding the room layout, I would like to inform you that the historic building creates unique floor plans and no two rooms are identical. Secondly, every team member has their favorite...

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
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About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Connect to the city in a completely new way at the AC Hotel New Orleans Bourbon in the French Quarter Area. The first AC Hotel by Marriott in the United States, we provide innovative spaces of freedom and comfort, with a style that defines the most contemporary hospitality. We cater to travelers looking to immerse themselves in the energy of downtown New Orleans, LA. Stretched over eight floors, our 220 hotel rooms offer modern style and functional comfort with a touch of downtown flair. Thoughtful and intuitive amenities include complimentary mini-fridges, adjustable reading lamps, 47-inch flat-screen TVs featuring premium movie channels and deluxe bedding and pillows. Enjoy the freedom of complimentary wireless Internet access throughout the hotel, and stay energized with a workout in our fitness center. Whether you're planning an intimate get-together for 10 or a reception for 160, our state-of-the-art event venues set the stage for memorable gatherings. Our lounge is open nightly, with a Happy Hour from 5pm to 7 pm and a light bite menu that will delight visitors and New Orleans locals alike. And while we want you feel welcome at the hotel, we also encourage you to explore; the French Quarter and the Warehouse district are right on our doorstep. Ready for an immersive and authentic travel experience here in New Orleans' most iconic neighborhood? Plan your urban adventure at the AC Hotel New Orleans Bourbon, where personalized service and a modern mindset define us. ... more   less 

Additional Information about AC Hotel New Orleans Bourbon / French Quarter Area

Address: 221 Carondelet St, New Orleans, LA 70130-3002 (Formerly Cotton Exchange Hotel)
Region: United States > Louisiana > New Orleans > Central Business District
Price Range: $165 - $438 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — AC Hotel New Orleans Bourbon / French Quarter Area 4*
Number of rooms: 220
Reservation Options:
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Hotel Style:
#30 Luxury Hotel in New Orleans
#36 Business Hotel in New Orleans
#61 Romantic Hotel in New Orleans
#70 Family Hotel in New Orleans
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Questions & Answers

Here's what travellers have asked, with answers from AC Hotel New Orleans Bourbon / French Quarter Area staff and other travellers.
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Questions? Get answers from AC Hotel New Orleans Bourbon / French Quarter Area staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the higher the better because of street noise”
 of 5 bubbles 651shariek, 8 Feb 2017 | Read review
“Some room walls are PAPER thin! Just a friendly warning!”
 of 5 bubbles Serendipitiiy, 11 Dec 2016 | Read review
“We had a parking garage.”
 of 5 bubbles lynn10749, 11 Nov 2016 | Read review
“Easy access and quiet”
 of 5 bubbles 846Rascal26, 9 Nov 2016 | Read review
“To choose a good room, stay somewhere else.”
 of 5 bubbles safronareneeo, 9 Nov 2016 | Read review
5 of 5