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Sheraton New Orleans Hotel

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Sheraton New Orleans Hotel
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2,067 Reviews from our TripAdvisor Community

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Showing 1,960: English reviews
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Panama City, Florida
Reviewed yesterday NEW

The staff was great and the lobby was beautiful. We came to this hotel with another couple and planned to spend a couple of days relaxing. When the reservations were made almost a month before we asked for rooms next to each other. When we arrived we were placed on different levels. The room we received was nice but the...

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Helpful?
Thank Michael G
Miami, Florida
HOTEL’S FAVOURITE REVIEW
Reviewed 6 January 2017

I cannot say enough great things about this property! First of all the location is the BEST does not compare to any other around. The property itself is so complete we spent many nights downstairs at the bar after dinner and actually decided to celebrate NYE downstairs. The staff was spectacular particularly Taylie who spoke to me as if we...

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4Thank 3princessesinapod
About Hotel's Favourite Review
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Wow! Thank you for this awesome 5-star review. We are beyond thrilled to have earned your designation as BEST and are especially proud that we were able to share the warmth of our Sheraton New Orleans family with you. Thank you too for your recommendation and please allow us to welcome you as our special guest again soon.

Garden Grove, California
Reviewed yesterday NEW

Clean rooms great view of the city to the river. Staff was friendly and professional. Bar was great and staff great too. Walking distance to most things. Close enough to French District without the noise. Two -three blocks walking.. Great location. Would stay here again.We had a great stay at this property. It was close enough to the french distance...

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Thank Chews2
Auckland
Reviewed 2 days ago NEW

I am struggling to explain the relaxed yet super professional vibe of this hotel, Confident, yet not complacent. Great check in, sheets, toiletries, herbal tea in the room (especially grateful for this little detail) and the view down Canal St had me mesmerised. Perfect spot for a conference too. The helpful concierge Jonathon rather than just pointing me to the...

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Thank hinemoa-auckland
Reviewed 2 days ago NEW

Rooms are cozy. Location is great. Staff are friendly and lots of bars in the restaurant. One main one in the hotel lobby. Service at the front desk was a bit confusing..could be that it was busy. Great location

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Thank Grace C
Marietta, Georgia
Reviewed 2 days ago NEWvia mobile

It was me and friends first time to new Orleans and the hotel was amazing but the customer service was not and don't think I'll ever stay there again. But one of the Managers Joseph and a front desk agent zuriel was amazing and really took care of me and made sure my stay was really good that hotel needs...

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Helpful?
Thank dontaviouscoston1981
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Thank you for your review. We are delighted that you enjoyed our lovely hotel and experienced some of our gracious staff however we are concerned that you had customer service challenges and would be interested in learning more about those encounters. If you would be so kind as to reach out to our Director of Front Desk with that information...

Kansas City, Missouri
Reviewed 2 days ago NEW

First off check in was terrible. We were traveling with kids and grand kids and a month before our stay we had requested two of the rooms to be connecting and the other two to be on the same floor, none of that happened. Check in also took more time than it should have. For what they charge for rooms...

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Thank cgc54
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Thank you for your review. While we are pleased that you enjoyed our excellent location and lovely rooms we apologize you had challenges with your requested room types. Unfortunately when the hotel is full it can be difficult to accommodate those requests and we apologize that it may have impeded your check in. Although our valet parking is seemingly expensive...

Reviewed 2 days ago NEWvia mobile

I liked my stay here. The hotel was nice clean and had a friendly staff. Had an issue with my lock and they fixed it quickly and made the situation right. The window had a great view and I liked the roof top pool. I will definitely stay here again.

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Thank Gaetano S
Manchester, NH
Reviewed 3 days ago NEW

From the moment we checked in to check out this was the best experience. We were warmly greeted at check in and told of all the amenities of the hotel and reassured the concierge can be very helpful. Our spacious rooms on the 42 floor had amazing views and were well appointed. The floor to ceiling door size window overlooking...

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Thank Dencro
Houston
Reviewed 4 days ago NEW

This hotel is in a good location and the common areas are nice. The rooms were musty upon arrival (maybe due to the age of the building, but turning on the a/c seemed to help a lot with this. I wanted to give this hotel a 3 star review, until I pulled back the comforter prior to going to bed....

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Thank FlyGirl1996
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Thank you for your review. We are pleased that you enjoyed our convenient location and lovely public spaces. We are extremely disappointed to hear, however, that you did not receive your expected amenity and that you experienced the level of housekeeping challenges that you did. Please accept our most sincere apology for failing you. We would like to know the...

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Shuttle Bus Service
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Sheraton New Orleans Hotel is on the historic Canal Street streetcar line adjacent to the French Quarter and is ideal for conventions and special events, with over 105,000 sq ft of meeting space including a 28,000 sq ft ballroom. ... more   less 

Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal St, New Orleans, LA 70130-2306
Region: United States > Louisiana > New Orleans > Central Business District
Price Range: $205 - $604 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Number of rooms: 1110
Reservation Options:
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Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton
Hotel Style:
#25 Luxury Hotel in New Orleans
#48 Business Hotel in New Orleans
#59 Romantic Hotel in New Orleans
#71 Family Hotel in New Orleans
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton New Orleans Hotel staff and other travellers.
42 questions
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Questions? Get answers from Sheraton New Orleans Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floor for view away from elevator”
 of 5 bubbles Chews2, 29 Mar 2017 | Read review
“2321 has a great view”
 of 5 bubbles hinemoa-auckland, 28 Mar 2017 | Read review
“Stay away from the ice/vending room, the ice machine is very loud.”
 of 5 bubbles Youvegottaread, 21 Mar 2017 | Read review
“River view rooms are lovely!”
 of 5 bubbles Gise2, 14 Mar 2017 | Read review
“Steady away from the lifts and rooms facing Canal St there are some great river views.”
 of 5 bubbles DAVIDW448, 14 Mar 2017 | Read review
5 of 5