We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Sheraton New Orleans Hotel

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Compare best prices from top travel sites
and 4 more sites!
Professional photos
Sheraton New Orleans Hotel
View Map
{"widget":{"name":"ibex_baseline_photo_carousel","template":"ibex_baseline_photo_carousel__widget","dust":{"nav_controls":"ibex_baseline_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_baseline_photo_carousel","moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,987 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Sheraton New Orleans Hotel
See the most recent reviews
Showing 1,889: English reviews
Geelong, Australia
Reviewed 1 week ago via mobile

Great hotel located in a great spot, just a far enough distance from Bourbon Street. Stayed on level 41 offering a great view towards the casino. Rooms were well sized and clean, vending and ice machines on every level. Room service was amazing. Would definitely stay again.

 Report
Helpful?
1Thank srjohnno
Reviewed 1 week ago via mobile

This was a jumping off point for trips into the Quarter, Marigny and Garden District. Can't be beat! Only downside is that lots of conferences choose this hotel and others around it. Prices can be high.

 Report
Helpful?
1Thank Jennifer W
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Thank you for your review. We are pleased that you enjoyed our location and we agree that we are a great home base for exploring the Big Easy. We are sorry if you found us pricey and that you were disappointed by the presence of conferences at the hotel but hope that that does not keep you from a return...

Miami, Florida
Reviewed 2 weeks ago

I cannot say enough great things about this property! First of all the location is the BEST does not compare to any other around. The property itself is so complete we spent many nights downstairs at the bar after dinner and actually decided to celebrate NYE downstairs. The staff was spectacular particularly Taylie who spoke to me as if we...

 Report
Helpful?
3Thank 3princessesinapod
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Wow! Thank you for this awesome 5-star review. We are beyond thrilled to have earned your designation as BEST and are especially proud that we were able to share the warmth of our Sheraton New Orleans family with you. Thank you too for your recommendation and please allow us to welcome you as our special guest again soon.

Ilkley, United Kingdom
Reviewed 2 weeks ago via mobile

For 2016 I was astounded that a hotel of this size does not offer complimentary wifi in rooms meaning it can only be accessed in the bar where you are forced to purchase drinks or harassed by staff to order them. We stayed for 3 nights and housekeeping did not make our bed or change the towels. Additionally, the thermostat...

 Report
Helpful?
Thank EJEBirch
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Thank you for your review. We apologize that you were disappointed in the WiFi fee but do remind guests that complimentary WiFi is available throughout the entire lobby, Pelican Bar, Starbucks and Roux Bistro. We are also curious as to why housekeeping would have excluded you from service unless you opted in to our Make a Green Choice program in...

Reviewed 2 weeks ago via mobile

We were in town for the Sugar Bowl and picked the Sheraton for its proximity to Bourbon Street. The hotel was much better than we expected based off the rate we paid and some of the reviews that we had read. Every staff person we encountered could not have been more accommodating and welcoming. The staff from valet, check in,...

 Report
Helpful?
1Thank stacy2002
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Thank you for your review. We are pleased that you choose to share your Sugar Bowl visit with us and that we exceeded your expectations. We appreciate your kind words about our staff but apologize you were disappointed in your Sheraton Club Experience. Your comments have been shared with our VIP Services team as we understand that special events periods...

Alabama
Reviewed 2 weeks ago

We arrived Jan 31st for a 3 night stay. We arrived at 12 noon and to my surprise our room was available. I must say... I read some reviews prior to arriving and was a little apprehensive about the hotel. I found the hotel staff very polite and attentive, the room was clean and comfortable, check in and out was...

 Report
Helpful?
Thank kbatesrn
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Thank you for your review. We are happy that we could surprise you and accommodate you upon arrival. We are also pleased that you were able to enjoy our excellent location, courteous staff and lovely accommodations. We apologize that you experienced longer than usual wait time in Pelican Bar and your comments have been shared with our bar manager to...

Philadelphia, Pa
Reviewed 2 weeks ago via mobile

The hotel is centrally located in the French Quarter access to transportation right out the door. Rooms large and roomy bathroom very clean. Staff friendly and helpful. Would stay here again. We where here Xmas vacation and the Staff was more the helpful in letting us know what would be open on Christmas Day !! Bourbon a short 2 block...

 Report
Helpful?
Thank jtlewis3
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Thank you for your review and choosing to spend your Christmas with us. We are happy that our warm staff, excellent location and comfortable accommodations added to your cherished holiday memories and hope to make many more of those with you in years to come.

Atlanta
Reviewed 2 weeks ago

In December I had a last minute trip to New Orleans, Louisiana -- the Big Easy. The city is flooded with hotels with major conventions, international tourists,sports enthusiasts, and people just looking to imbibe and have a good time. The Sheraton Canal Street is a perfect location for any of those. What it lacks in charm as a forty+ story...

 Report
Helpful?
1Thank MoeBAtlanta
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Thank you for your review. We are pleased that you enjoyed our hotel's location, value and level of comfort. And we'll let our team at Pelican Bar know their giving Pat O's a run for their money on the Hurricane front! That is an interesting point you bring up about matching the rate and am wondering if the rate displayed...

Burke, Virginia
Reviewed 2 weeks ago

When completing flight reservations for a family holiday trip to New Orleans, I decided to accept what appeared to be an attractive AA online offer for lodging at this Sheraton hotel on the edge of the French Quarter. While the hotel and our room were very nice, I now have regrets about that decision for several reasons. First, I learned...

 Report
Helpful?
Thank Austin A
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Thank you for your review. We are pleased you enjoyed our hotel but apologize that you were unhappy with the terms of your package. When purchasing through a third party guests are obligated to that party's restrictions and are not afforded the opportunity to take advantage of our SPG program which is why we always encourage booking on our website....

Reviewed 2 weeks ago

poor service or sometimes no service. worst check in experience we had with an agent who could not speak English. Noisy rooms with thin walls and doors. my kids woke up several times to neighbors love making noise middle of the night. Only positive about this hotel is its location

 Report
Helpful?
Thank Bijan A
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Thank you for your review. While we are glad you enjoyed our location we apologize that you experienced service challenges. We assure you that all of our front desk agents speak English and are embarrassed that it was not recognizable to you. We are also sorry that you were exposed to discourteous neighbors and encourage our guests to reach out...

863 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (595)
Viewed
View from Room (115)
Viewed
Room/Suite (96)
Viewed
Bathroom (25)
Viewed
Hotel & Grounds (79)
Viewed
Pool/Beach Area (7)
Viewed
Business Centre/Function Rooms (2)
Viewed
Dining (6)
Viewed
Family/Play Areas (2)
Viewed
4:22
Videos (1)
Viewed
Other (262)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (250)
Viewed
Amenities (43)
Viewed
Deluxe Room (26)
Viewed
Governors' Suite (23)
Viewed
Pool (10)
Viewed
Dining (16)
Viewed
Sheraton Club Double Queen Room (55)
Viewed
Sheraton Club Room (32)
Viewed
The Hotel (45)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (18)
Viewed
Hotel & Grounds (4)
Viewed
Dining (3)
Viewed
Room/Suite (6)
Viewed
Pool/Beach Area (1)
Viewed
Bathroom (1)
Viewed
Other (3)
Check In Check Out
Hotels you might also like...
Travellers also viewed these New Orleans hotels
Central Business District
The Westin New Orleans Canal Place
Central Business District
New Orleans Marriott
New Orleans Marriott
#71 of 162 in New Orleans
3,141 reviews
Central Business District
JW Marriott New Orleans
JW Marriott New Orleans
#54 of 162 in New Orleans
2,169 reviews
Show Prices
Show Prices
Show Prices
Central Business District
International House Boutique Hotel
Central Business District
InterContinental New Orleans
InterContinental New Orleans
#12 of 162 in New Orleans
1,124 reviews
Central Business District
Loews New Orleans Hotel
Loews New Orleans Hotel
#15 of 162 in New Orleans
2,112 reviews
Show Prices
Show Prices
Show Prices

Staying in Central Business District

Neighbourhood Profile
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Shuttle Bus Service
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Sheraton New Orleans Hotel is on the historic Canal Street streetcar line adjacent to the French Quarter and is ideal for conventions and special events, with over 105,000 sq ft of meeting space including a 28,000 sq ft ballroom. ... more   less 

Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal Street, New Orleans, LA 70130
Region: United States > Louisiana > New Orleans > Central Business District
Price Range: $225 - $596 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Number of rooms: 1110
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Starwood, Priceline, Hotels.com, Travelocity and Jetsetter so you can book your Sheraton New Orleans Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton
Hotel Style:
#25 Luxury Hotel in New Orleans
#48 Business Hotel in New Orleans
#59 Romantic Hotel in New Orleans
#71 Family Hotel in New Orleans
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sheraton New Orleans Hotel staff and other travellers.
36 questions
Ask a question

See all questions (36)

Questions? Get answers from Sheraton New Orleans Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on 12th floor, they have 2 sets elevators (high/low) so floors not really an issue”
 of 5 bubbles 6andersons1world, 19 Jan 2017 | Read review
“High floor on the riverside offer great views”
 of 5 bubbles dctravel, 16 Jan 2017 | Read review
“14th floor had a nice view of the city. Try the room service!”
 of 5 bubbles 154jessicaa, 4 Jan 2017 | Read review
“Ask for a higher floor with city view.”
  • Canal at night
  • Canal early in the morning
 of 5 bubbles bookofadventures, 3 Jan 2017 | Read review
“Prepare to carry or wear a second layer for the dramatic change in outdoor/indoor temperatures, due to lots of air conditioning.”
 of 5 bubbles seattleshoedawg, 3 Jan 2017 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay