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Sheraton New Orleans Hotel

1.0 km from New Orleans centre
  • Free Wifi
  • Pool
  • Restaurant
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500 Canal Street, New Orleans, LA 70130
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Breakfast for 2 Included
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2,028 Reviews from our TripAdvisor Community

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Showing 1,923: English reviews
Reviewed 10 December 2014

The rooms were nice,service was responsive, I attended a conference, and had to check back in because of a canceled flight. The manager gave me the conference rate. The bathroom faucets leak and the swimming pool is sub par for such a hotel.

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Helpful?
Thank Abayomi S
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Abayomi S, We value your feedback and thank you for sharing your December experience with us. We hope you will join us again very soon. Happy Holidays!

Coopersburg, Pennsylvania
Reviewed 10 December 2014

The hotel was great start to finish. Traveling as I do, being greeted with a smile and thanks for being a member is always nice to enjoy. My room had one of the best views ever as I looked out over the water and was able to watch lots of big ships coming in from and out to the ocean....

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Helpful?
Thank wkrupa
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi wkrupa, We're so pleased you enjoyed your stay with us from top to bottom. The views are absolutely breathtaking and yes, we're right in the midst of everything Nola. We do apologize about your housekeeping experience and assure you that our team is going through a strenuous retraining to remain consistent with the Sheraton brand standard. We value your...

Atlanta, Georgia
Reviewed 10 December 2014

I stayed at the Sheraton New Orleans just last week (12/5 to 12/8) and I must say it was a good hotel. I took a sight unseen Hotwire deal and was pleasantly surprised that for what I was paying per night, I got the Sheraton. When I arrived, there was a problem with my reservation...but the hotel personnel (manager included)...

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Helpful?
Thank Dominic E
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Dominic E, We're so happy our Front Desk team was able to assist you quickly and painlessly with your reservations and charges. We're happy you enjoyed your stay and the location of our hotel. Thank you for taking the time to share your experience with us. We hope to welcome you back with us very soon. Happy Holidays!

melbourne
Reviewed 9 December 2014

We stayed 10 nights at the Sheraton New Orleans. We had a most pleasant stay here. The amazing French Quarter right there, so are the shops on Canal Street. The front desk staff and the concierge are very efficient and attentive. The lift system is actually very good despite the negative comments i read from other reviewers prior to booking...

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Helpful?
Thank camber5
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Dear camber5, Thank you for taking the time to share such a detailed experience of your November stay with us. We value your feedback and are so happy you enjoyed the many facets of your stay. Thank you for joining us in our efforts to go green by opting into our Make A Green Choice program! While we no longer...

Maryland
Reviewed 9 December 2014

I am a Starwood Preferred Guest, so it was a no brainer that I would stay at one of the affiliated hotels. This hotel is located within walking distance of all downtown attractions. I enjoyed my stay.

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Thank CarrMel84
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi CarrMel84, Thank you for being an SPG member. We truly value your feedback and are so happy you could join us during your stay in Nola. We hope to welcome you back with us every time you're in the Big Easy. See you next time!

Texas
Reviewed 9 December 2014

Charging for wifi seems so out of touch with today's traveler. Nice rooms, clean-great location for any visitor. The lobby bar staff seem overworked, overwhelmed and not too friendly. The other staff seem to be well trained and go the extra mile to make your visit memorable.

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Helpful?
Thank Spasister
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Spasister, Thank you for sharing your December experience with us. We truly value you as our guest and appreciate your open and honest feedback. We hope to welcome you back with us soon.

Niceville, Florida
Reviewed 7 December 2014

Good stay at the Sheraton. Pros: professional helpful staff, valet in-and-out parking, clean comfortable room, great location. Cons: valet parking can take time to pull your car, so call ahead, cost of valet parking, while standard at $40 per night, seems high, also a charge for in-room wi-fi ... And request a room away from the stairwell as the door...

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Helpful?
Thank TDG22601
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi TDG22601, Thank you for taking the time to share such detailed, honest feedback regarding your December stay with us. We value your honesty and hope to welcome you back the next time you visit the Big Easy!

Green Bay, Wisconsin, United States
Reviewed 7 December 2014 via mobile

We haven't been to New Orleans in over 9 years, just prior to Katrina. Sheraton came up as an option with our flight and took the chance. Beautiful hotel. Great location. Amazing room with extremely comfortable bed. Staff super friendly The ONLY reason I did not give it 5 stars, No Free Wi-Fi IN the room. In room it is...

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Helpful?
Thank Amy S
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

HI Amy S, We truly value your feedback and thank you for taking the time to share your feedback with us. We're happy you enjoyed your stay, and do understand your concern regarding our wi-fi. We do have the Link @ Sheraton Experienced with Microsoft available in the lobby and complimentary to all guests. Thank you for choosing us and...

Morin Heights, Canada
Reviewed 6 December 2014

Unless you have other regions to visit, don't bother renting a car to visit NO if you plan on staying at this Sheraton. Everything is in easy walking distance including Frenchmen St. We were on the 47th floor. I'm a very light sleeper and this room was just what the doc ordered. Very quiet, indeed. Restaurant service is slow which...

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Helpful?
1Thank 4puttee
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi 4puttee, You're absolutely right! New Orleanians are very welcoming so we can't help but to welcome you again and again every time you're in the Big Easy! Thank you for sharing your feedback. We look forward to connecting with you again very soon!

Manchester, United Kingdom
Reviewed 6 December 2014

No free WiFi ($12.99 per day optional).Thirty minute wait time to check in. Staff weren't very friendly. Amazing view of Canal Street from the thirty-third floor. Great location, two blocks from the famous Bourbon Street. Ten minute walk to Jackson Square. Located in the heart of the French Quarter.

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1Thank Luky0514
Brittany D, Social Media Specialist at Sheraton New Orleans Hotel, responded to this review

Hi Luky0514, We're happy you enjoyed your lovely view of the City and we do apologize for your wait time at check-in. Thank you for taking the time to share your stay with us. We hope to welcome you back with us soon.

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Shuttle Bus Service
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Sheraton New Orleans Hotel is on the historic Canal Street streetcar line adjacent to the French Quarter and is ideal for conventions and special events, with over 105,000 sq ft of meeting space including a 28,000 sq ft ballroom. ... more   less 

Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal Street, New Orleans, LA 70130
Region: United States > Louisiana > New Orleans > Central Business District
Price Range: $215 - $614 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Number of rooms: 1110
Reservation Options:
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Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton
Hotel Style:
#26 Luxury Hotel in New Orleans
#48 Business Hotel in New Orleans
#59 Romantic Hotel in New Orleans
#71 Family Hotel in New Orleans
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton New Orleans Hotel staff and other travellers.
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Questions? Get answers from Sheraton New Orleans Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“away from elevator”
 of 5 bubbles kjm1000, 17 Feb 2017 | Read review
“The room windows are high and you can't see out without standing, so don't waste money on a river view room.”
 of 5 bubbles JanandDan122, 17 Feb 2017 | Read review
“Away from Canal Street!”
 of 5 bubbles 372jl, 14 Feb 2017 | Read review
“Ask for a room overlooking the Quarter or the pier.”
 of 5 bubbles Mom4J, 14 Feb 2017 | Read review
“Go for a high floor for a nice city view”
 of 5 bubbles SirForce, 13 Feb 2017 | Read review
5 of 5