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Sheraton New Orleans Hotel

Expedia.comUS$175*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Sheraton New Orleans Hotel
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2,143 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton New Orleans Hotel
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Showing 2,033: English reviews
Reviewed 2 weeks ago via mobile

Was perfect for what we wanted for festival. Check in was easy and Bell Service was quick! Note that the JazzFest VIP shuttles leave from the far side of HARRAHS about 5 blocks away. Staff super accommodating and Hotel is clean and up to date. Room service and housekeeping are super fast to respond. Inroom dining was good. Pool is...

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3Thank Susan W
Reviewed 2 weeks ago via mobile

This was a terrible check in experience. The lady upfront was very rude and just flat out unaccommodating. I understand you don't always get what you want....but just be courteous and honest. Don't just blatantly lie to our face when your manager says differently. I basically was lied to 3 times by 2 different people about availability. This hotel room...

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1Thank Kristi L
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Thank you for your review. We are extremely disheartened to hear that you received such poor service. Be assured that we treat all of our guests uniformly no matter what the booking source but your experience is clearly not an example of the typical Sheraton New Orleans Hotel check in. Our Director of Front Office is anxious to determine the...

New York City, New York
Reviewed 2 weeks ago

We had a bachelor weekend during the second week of jazzfest. The hotel really did an amazing job recognizing my platinum status (at such high occupancy) and providing a room that we could use as a place to sleep, but also as a staging area to show off to the group. I wanted to thank Aaliyah for a great check-in...

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1Thank tasodrew
Beachwood, NJ, USA
Reviewed 2 weeks ago

We were not impressed with the hotel. It had the smallest bathroom sink I have ever seen. Our room had cracks in the ceiling and the tub had a chip in it. Maybe it needs a little TLC. The bed and linens however were comfortable. I love a great bar and was not happy with this one. We went to...

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2Thank sharon214
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Thank you for your review. We agree that our Sheraton Sleep Experience Bed is so comfortable you don't want to get out of it when morning comes but with our location in the heart of the Big Easy there's so much to see and do that that's not really an option. We apologize that your room showed wear and we'd...

Cincinnati, Ohio
Reviewed 2 weeks ago

We traveled for business and were unable to get a simple receipt for our stay for a credit card statement. The associate said they requested an email and I should receive it any moment. We never received it so I called back. I asked to stay on the phone until I received it, and I was told I would have...

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4Thank UCedu
SheratonNO, Public Relations Manager at Sheraton New Orleans Hotel, responded to this review

Thank you for your review. We are very sorry to hear that you are having ongoing challenges with obtaining a receipt for your stay. We ask that your reach out to our Accounting Manager directly at jim.nguyen@sheraton.com and Jim Nguyen will happy to personally assist you. Again we apologize for our service failure and do hope we have the opportunity...

Reviewed 3 weeks ago

Had a great experience at this property. Had issues at other Sheraton properties recently so I was skeptical, but we had no issues! Our first room smelled like someone had smoked in it as soon as we walked in, so they immediately changed rooms for us, escorted us to a bigger room with a better view. Clean, good housekeeping service,...

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1Thank Jessica S
Humble, Texas
Reviewed 3 weeks ago via mobile

The pics are the view from our 17th floor room. I purchased this room as a secret hotel which was rated with 4 stars. JazzFest was going on at the same time, most hotels were ridiculous in the$ 300 to $400 range. I took my chances because it was in the French Quarter and the list of hotels, I knew...

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2Thank LeanerD
Winchester
Reviewed 3 weeks ago

As an airline crew this is our contracted hotel in New Orleans. We arrived on time in the late afternoon (@ 6 PM). Only one room was ready of the two pre-assigned to our flight. While later flight crew rooms may have been available the lady at the desk didn't want to change the plan. The lobby bar had the...

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Thank Scott P
Short Hills, New Jersey
Reviewed 3 weeks ago via mobile

I was a bit apprehensive about booking this hotel after reading the reviews. Happy to report we were very happy with the hotel. Worth the SPG points to book. Very comfy bed. Quiet. Great view of the river. Outstanding location.

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Thank robin K
Kuala Lumpur, Malaysia
Reviewed 3 weeks ago

I spent four nights in this hotel on business and found it to be a very good experience. The room was excellent, with very good bedding, a strong shower, and an impressive view (I was on the 41st floor). I used the gym on three of the mornings I was there, and I found the facility to be excellent, though...

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Thank FeltonS

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04/06/2017 05/06/2017
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Staying in Central Business District

Neighbourhood Profile
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Sheraton New Orleans Hotel is on the historic Canal Street streetcar line adjacent to the French Quarter and is ideal for conventions and special events, with over 105,000 sq ft of meeting space including a 28,000 sq ft ballroom. ... more   less 

Additional Information about Sheraton New Orleans Hotel

Address: 500 Canal St, New Orleans, LA 70130-2306
Region: United States > Louisiana > New Orleans > Central Business District
Price Range: $178 - $522 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New Orleans Hotel 4*
Number of rooms: 1110
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Also Known As:
Sheraton New Orleans Hotel New Orleans
New Orleans Sheraton
Hotel Style:
#26 Luxury Hotel in New Orleans
#48 Business Hotel in New Orleans
#59 Romantic Hotel in New Orleans
#71 Family Hotel in New Orleans
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton New Orleans Hotel staff and other travellers.
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Questions? Get answers from Sheraton New Orleans Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“luxury rooms, nice views”
27maguif, 22 May 2017 | Read review
“Ask for a River View room if you can get it. Great view of the Mississippi River.”
cupertino_flyer, 22 May 2017 | Read review
“I looked at the river room and the city view, I found the city view to be better since the river are is fairly dirty.”
blahz, 22 May 2017 | Read review
“Higher Floors Provide Great Views”
DMoney27, 20 May 2017 | Read review
“Request a high floor with river view”
  • 26th Floor - Corner Room 2600
ShawnF988, 12 May 2017 | Read review
5 of 5
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US$175* /night
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Prices are for 1 room, 2 adults
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