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St. James Hotel, an Ascend Hotel Collection Member

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Certificate of Excellence
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St. James Hotel, an Ascend Hotel Collection Member
St. James Hotel, an Ascend Hotel Collection Member
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804 Reviews from our TripAdvisor Community

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Showing 760: English reviews
Oxford, New Jersey
Reviewed 15 September 2015

I was looking for a smaller, boutique hotel to stay at prior to our cruise and for my husband and I to spend some time with my sister and her husband from Texas. This was an extension of my 50th birthday celebration. After many days of debating on which hotel to stay in while in New Orleans, I chose, the...

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Helpful?
Thank Suyling
Jennifer D, General Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this review

Dear Suyling, Thank you so much for taking the time to review your recent experience at the St. James. The staff is on cloud nine! We are dedicated to providing top notch service and are always delighted to exceed a guest's expectations. We hope you enjoyed your cruise and Happy Birthday! We look forward to you staying with us next...

Marathon, Florida
Reviewed 15 September 2015 via mobile

I feel like it was one of the nicest hotels I ever had an opportunity to stay at the staff was extra nice and they made you feel like you were at home at the end of the trip I wanted a picture of me in front of the hotel there was only one person at the front desk and...

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Thank Robert B
Jennifer D, General Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this review

Dear Robert B, We are overjoyed that we were able to make you feel like you are part of the St. James family. That truly is our ultimate goal and passion. We hope you return to the St. James soon! Warm Regards,

Grayslake, Illinois
Reviewed 15 September 2015

My best friend and I headed to NOLA for a girls' getaway. We were lucky to have found St. James which was perfectly located for us walkers. The rooms were lovely and place was charming. Staff was very friendly and accommodating. Some remodeling construction and early morning noise (garbage trucks?) but we were in the city after all and the...

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1Thank K2lurvey
Jennifer D, General Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this review

Hello, Thank you for taking the time to review your recent stay at the St. James Hotel. We are happy you enjoyed the charm of our hotel and staff. We trust your girls getaway was memorable! Regarding your comments about the noise from the construction, we appreciate your understanding while we upgrade the hotel. We sincerely hope your return to...

Miami Beach, Florida
Reviewed 13 September 2015

I went to NoLa for Labor Day Weekend. I stayed from Sept. 3 - 7. Price was reasonable and the location is great. The breakfast is included BUT only 1 croissant,1 coffee and 1 glass of OJ PER person. Room was clean and good amount of space, I was on the 4 floor. Friendly courteous and helpful staff. The only...

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Thank Omar_NYC
Jennifer D, General Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this review

Dear Valued Customer, Thank you for sharing your recent experience at the St. James Hotel. We are glad that you appreciated our location, price and courteous staff. In regards to the amount of time it took to fix your sink, there is no excuse for this failure and we are grateful that you brought this to our attention. As mentioned...

Reviewed 13 September 2015 via mobile

Best hotel staff EVER. This was the reason we chose this one and they are the crown jewel of this hotel. The place was beautiful and the location was great, but the people who work there are the epitome of customer service. My husband left his wallet there and they Fed Ex it over night. You can't teach this type...

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Thank Wendy M
Jennifer D, General Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this review

Dear Valued Guest, Thank you for taking the time to write a review about your recent visit to the St. James Hotel. We are elated that you enjoyed your stay and so pleased that you noticed our staff and attention to customer service! I hope you visit with us in the near future, we appreciate your business. Warm Regards,

Reviewed 12 September 2015 via mobile

Although we arrived at the hotel very late, the staff could not have been more accommodating! The valet had just clocked out and was walking out the door, but he graciously turned around and helped us with our bags and parked our car. Now that's service! When we got to our room we were thrilled to see it looked just...

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Thank Wynn W
Jennifer D, General Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this review

Dear Thrilled Guest, We are thrilled to read that you had a wonderful experience at the St. James Hotel. Thank you for taking the time to share the details of your stay and we look forward to welcoming you back on your next visit to our great city! While we are glad to read we exceeded your expectations, we apologize...

Texas
Reviewed 6 September 2015

Stayed only one night. Pros: Room was big, clean, comfortable bed. Cons: shower was weak pressure. Check in was very weird. 2 girls at desk but girl 1 told us we would have to wait, even though she was doing nothing but looking at us. We waited till the other girl was (Ariel) able to take us then immediately girl...

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1Thank Muriel H
Jennifer D, General Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this review

Dear Valued Customer, Thank you for sharing your recent experience with us. We are pleased that you enjoyed that the room was big, clean, and had a comfortable bed. On behalf of my staff, we are sorry you were disappointed with our 4-Diamond hotel. We will certainly use your feedback as a training opportunity for our front desk and breakfast...

Reviewed 6 September 2015 via mobile

The room was very nice! The staff was AMAZING!!! Ingrid was very personal and very sweet!!! Every time we walked into the lobby we were greeted with great conversation from Ingrid!!! She made us feel extra special!!! Definitely will stay here again!!

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Thank Ashley M
Burton H, Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this review

Dear Ashley M., Thank you for taking the time to leave feedback on your stay here at the St. James Hotel. I am elated to read about your stay! Thank you for your comments about our staff, especially Ingrid! She is a great asset to our team. I am glad she was able to make your stay with us even...

Destin, Florida
Reviewed 2 September 2015

In 2002 I was the Project Manager in charge of renovating the St. James. From my staying there last July I think the hotel has been maintained to the standard that I set during the renovation. I am proud of its condition and the staff attention to detail. I continue to renovate hotels in the South.

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1Thank chedr1974
Burton H, Manager at St. James Hotel, an Ascend Hotel Collection Member, responded to this review

Dear Chedr1974, Thank you for taking the time to leave feedback on your stay here at the St. James Hotel! I am so happy you were able to return to us to stay in July! It was definitely exciting to meet you when you stayed with us. I am elated to read that you are proud of the work we...

North Carolina
Reviewed 30 August 2015 via mobile

The Lobby of the hotel wasn't anything special at all, but the room was VERY nice. When we checked in, we were told our room "doesn't have a window", and we were a little weary about that, but it ended up being really nice anyway. It actually did have a window....it was just on the ceiling of all places. The...

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Thank theTRE

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Compared to the more evocative monikers of some other parts of New Orleans, the downtown’s humdrum title might suggest that this area is all about business and little else. But don’t let the bland name keep you away from the Central Business District. The CBD offers a wide range of fun things to do that would be touted as exceptional in less jubilant corners of the world. Bordered by the French Quarter, the Arts District and Tremé, with the river at its eastern extreme, this hub for sports, gaming, shopping, theatre, family-friendly activities, and amazing regional cuisine makes a smart base wherever your interests lie.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
As a 2014 Certificate of Excellence Winner, The St. James Hotel is one of New Orleans' finest luxury boutique hotels. New Orleans' Creole-Caribbean influence has never been more alive thanks to its recent restoration completed in 2013. Located in the Banks Arcade, a 19th century landmark once the center of the Caribbean sugar and coffee trade, each of our 86 guestrooms celebrates this intimate connection with elegant West Indies decor and complete with rooftop terraces and charming courtyards. ... more   less 

Additional Information about St. James Hotel, an Ascend Hotel Collection Member

Address: 330 Magazine St, New Orleans, LA 70130-2425
Region: United States > Louisiana > New Orleans > Central Business District
Price Range: $169 - $536 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — St. James Hotel, an Ascend Hotel Collection Member 3*
Number of rooms: 84
Reservation Options:
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Also Known As:
St James New Orleans
Hotel Style:
#39 Romantic Hotel in New Orleans
#62 Business Hotel in New Orleans
#63 Family Hotel in New Orleans
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Questions & Answers

Here's what travellers have asked, with answers from St. James Hotel, an Ascend Hotel Collection Member staff and other travellers.
19 questions
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Questions? Get answers from St. James Hotel, an Ascend Hotel Collection Member staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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