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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#34 of 177 hotels in New Orleans
Location
Cleanliness
Service
Value
Travellers' Choice
Ace Hotel New Orleans lives on the corner of Carondelet and Lafayette in one of the best cities on Earth. Our rooms and public spaces are driven by a sense of design and wonder. We have a shimmering pool and bar on the roof, world class dining & drink, and a music venue at the street. We're near art galleries and shopping, museums and cocktails. A quick jaunt to the French Quarter classics and just a bike ride to the lively Bywater and Marigny neighborhoods, as well as mystical nooks and corners you can explore on your own all over.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Patio
Kids stay free
Paid private parking nearby
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Happy hour
Outdoor dining area
Snack bar
Wine / champagne
Poolside bar
Rooftop bar
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Sun deck
Sun terrace
ATM on site
Doorperson
Umbrella
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Walk-in shower
Room service
Safe
Seating area
Sofa
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
City View
Languages Spoken
English
Hotel links
Special Rate:Make it last & save up to 25% the longer you stay.
Location
100Great for walkers
Grade: 100 out of 100
139Restaurantswithin 0.5 km
45Attractionswithin 0.5 km
Contact
600 Carondelet St, New Orleans, LA 70130-3511
Getting there
Rental CarsSee all New Orleans car hire
824Reviews19Q+A100Room tips
Reviews
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Patricia Z wrote a review Feb. 3
This property is a one stop shop. It's locates in the business district and centrally located to the French quarters, WWII National Museum, several coliseum and event spaces. Plus it has a rooftop pool, coffee bar and a restaurant within the property. Please consider staying here and have a welcoming trip with their generous and kind personnel.
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favourite
Whenever I visit NOLA, I will be sure to stay at the ACE Hotel - this Jewel is awesome! The rooms were spacious and art deco and the hotel lobby had a chic vibe with a heightened buzz. During my four day stay, the staff was always very attentive and accommodating - kudos to the front desk for setting the tone with a friendly welcoming upon my arrival. The attention to detail by the staff must be a testament to the leadership of the general manager and hotel manager. Keep doing what you do because your staff is making a difference. I can't wait to return.
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Date of stay: July 2022
Cleanliness
Service
Sleep Quality
Room Tip: Corner rooms are a must - large and roomy with sofa and view of the streetcar going by.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Yvette Bullock, Other at Ace Hotel New Orleans
Responded Sep. 7, 2022
Yes...yes..yes..thank you so much for this amazing review. This is music to my ears. Please come back, we want to give you more!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everything about this hotel is cool, and we can't wait to go back. The staff was warm and hospitable, the rooms were retro and comfy, the food and beverage scene is creative and everything you need - cocktails, coffee shop, restaurant, small bites. We left inspired to implement some of their design in to our own home. It was a group of 6 of us and the location was perfect for exploration of all of the NOLA neighborhoods and it's right on the streetcar line if you want to use that.
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Date of stay: January 2023
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Yvette Bullock, Other at Ace Hotel New Orleans
Responded 1 week ago
We thank you...and hope to see you back with us soon for more.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Crazy schedule on my part but the staff was up for it. Drove from DFW area leaving at 5PM on a Saturday. Arrived at the Ace Hotel at 1:30AM Sunday. I planned to park off-site but I was really tired and asked to valet park. No problem. Bryesha @ the front desk was all over it & within 30 seconds I had valet parking, late arrival & late checkout confirmed. Hit the sack at 2AM & was up @ 7AM. Met some friends staying by chance on the same floor so I left my bag in their room, checked out at the front desk early, had a great breakfast at the hotel restaurant & walked 6 blocks to the Caesars Superdome to see Saints last game of the season. Stayed for the Saints post game party, and rode a bike rickshaw back to the hotel. Drove out of the valet at 5PM & back to my home at 2AM. Very short stay but I had to be back on Monday to crack the whip. The hotel was great in every way and the staff was fantastic. I WILL be back!…
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Date of stay: January 2023
Value
Location
Service
Room Tip: If you tell the staff what you want they will make it happen if it is at all possible!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Yvette Bullock, Other at Ace Hotel New Orleans
Responded 1 week ago
Gene..thanks a bunch. We want you back, see you soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location is great, the food is great, the rooms are large and comfortable--except for one thing. There is no door on the bathroom. There is a heavy, velvet curtain instead. This may be fine for married couples, but for those of us rooming with colleagues for a conference it's distinctly awkward!
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Date of stay: January 2023Trip type: Travelled on business
Cleanliness
Service
Sleep Quality
Room Tip: Get a room with two beds. They're large and roomy
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Yvette Bullock, Other at Ace Hotel New Orleans
Responded 3 weeks ago
Good Day Pamela...thanks for you review. We have doors on all rooms in the hotel, they are pocket doors, which means that they are actually in the wall and you have to slide them out...I really wish you would have called the front desk, we would have been able to assist. Thanks for your feedback...
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mark M wrote a review Jan. 2023
Cool hotel, good location in the CBD area. Easy to walk to a ton of places or about a 10 min ride to most things. Really fun bar area in the hotel as well. Loved the staff, in particular, Bryesha-the assistant front office manager. We had a few questions and she was awesome in helping us. Very friendly.
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Date of stay: January 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Yvette Bullock, Other at Ace Hotel New Orleans
Responded 3 weeks ago
Thanks Mark..we appreciate you. Bryesha is pretty awesome and we are truly lucky to have her as part of the family. Hope to see you back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I wouldn't stay again here if you paid me. Just came off a 5 night stay here and the rooms are like staying in a hostel and sleeping on a cot. I tend to stay at a lot of boutique hotels and prefer them to the chains. Prior to staying at NOLA my brother and I had just came from a night at the the Fairlane Hotel in Nashville and after NOLA we stayed at the Claremont hotel in ATL. Wow, night and day from the Ace. The Fairlane and Claremont were top notch, with beds that were so amazing it was hard to leave. The beds at the Ace are so stiff and extremely uncomfortable. The rooms are so basic, extremely no frills and just plain cold and uninviting, which is extremely frustrating given how much they charge a night. Look elsewhere when staying in NOLA because you're only paying for location and a trendy vibe that definitely delivers in areas like the lobby/bar and adjoining restaurant. The rooftop pool and bar is also nice but those few perks are def not worth the money to stay here when you don't get comfort and a good night sleep.…
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Date of stay: December 2022
Value
Cleanliness
Service
Room Tip: Stay elsewhere
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Yvette Bullock, Other at Ace Hotel New Orleans
Responded 4 weeks ago
Hey Mike...thanks for taking the time to tell us about it. I apologize that you didn't love us and that our beds were not to your liking. While we are sad that you will no longer stay with us, we certainly understand. Again, my apology to you and your brother. Be Great...
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ace is not a national brand, but does its best to exceed expectations. I took a flyer and got my room through a discount travel booking service. I was not expecting a great room. I got a clean, comfortable, quiet room in easy walking distance to everything we were in town to do. Pros: 2 clean comfortable beds in a quiet room. Great, patient front desk service (thanks Rasheena). Easy navigation around the city center. Cons: I have no complaints.
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Yvette Bullock, Other at Ace Hotel New Orleans
Responded 4 weeks ago
Thank you so much for loving us...we love you back. Please come back to see us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Mediocre at best. We’ve been staying at various Ace hotels since our wedding night 22 years ago… having now stayed at the Ace New Orleans four times I feel justified in saying that this hotel is not what it once was. We came for Christmas and thought we’d stay here one more time because even if the rooms are very dark and cave like, the service was always great and the decor felt quirky and fun… this does not translate to Christmas time. The hotel didn’t feel festive, the rooms felt tired and worn out and the staff was less than friendly. I realize there will be limited staff on Christmas morning, but a four star hotel without the ability to provide even one cup of coffee to the guests, seems unacceptable. Not to mention the pushback and rude treatment we received when asking if there was anything available. In trying to surprise my family with holiday packages I realized I had forgotten the tape. When I asked for literally “a piece of tape” I was told they couldn’t give out the office supplies and directed me to the CVS down the road. It was 18 degrees outside and it’s Christmas! The maid service left our room unlocked all day, and when we came back to the room our door was open. Again, I have stayed at the Ace in Seattle, New York, Portland and New Orleans so I feel justified in saying I won’t be returning to this hotel, when there are so many other places in NOLA where you’ll be treated properly.…
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Date of stay: December 2022Trip type: Travelled with family
Room Tip: Don’t come here for a holiday. Nothing will be open.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We LOVED The Ace New Orleans. My favorite Ace I’ve been to anywhere. Great staff, spacious rooms, amazing lobby with a music venue, bar, restaurant, coffee shop, and place to hang out. Everything down to the art reflects the culture and vibrancy of the city so well. All the staff were great - bell hop, room service, housekeeping, front desk, bar, etc. And it’s well located close to good food and easy to walk to or cab to other areas.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Yvette Bullock, Other at Ace Hotel New Orleans
Responded 4 weeks ago
We love you back! Thanks for the kudos, hope to see you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$208 - US$345 (Based on Average Rates for a Standard Room)
LOCATION
United StatesLouisianaNew OrleansArts District / Warehouse District / Central Business District / Warehouse/Central Business District
NUMBER OF ROOMS
234
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Frequently Asked Questions about Ace Hotel New Orleans
Which popular attractions are close to Ace Hotel New Orleans?
Nearby attractions include Clue Carre - New Orleans' First Live Escape Game (0.4 km), Escape My Room (0.4 km), and Lafayette Square (0.2 km).
What are some of the property amenities at Ace Hotel New Orleans?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Ace Hotel New Orleans?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Ace Hotel New Orleans?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Ace Hotel New Orleans?
Yes, a parking garage, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Ace Hotel New Orleans?
Conveniently located restaurants include Rouses, Commerce Restaurant, and Carmo.
Are there opportunities to exercise at Ace Hotel New Orleans?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Ace Hotel New Orleans located near the city centre?
Yes, it is 0.4 km away from the centre of New Orleans.
Are any cleaning services offered at Ace Hotel New Orleans?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Ace Hotel New Orleans?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Ace Hotel New Orleans offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.