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Das Alpenhaus Kaprun

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Traveller (276)
Room & Suite (60)
Dining (30)
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Overview
  • Excellent55%
  • Very good31%
  • Average10%
  • Poor3%
  • Terrible1%
Travellers talk about
Free Wifi
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
4 Star Hotel
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (357)
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Show reviews that mention
All reviewsriviera holidayclose proximityhighly recommended place to stayhighest mountaininside poolnice swimmingtwo nightsspa areawonderful hotelmodern hotelcourse evening mealunderground garagealpine hotelpublic areasfantastic spabreakfast was excellentlocal transport
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1 - 5 of 146 reviews
Reviewed 2 weeks ago

We stayed in January and came on a family holiday. We chose this hotel specifically for the spa facilities and their online listing doesn't state that most of the facilities are for nudes. So when we arrived, we soon realised that the nude area had...More

Thank Eleni102
Response from Christiane S, Manager at Das Alpenhaus KaprunResponded 2 weeks ago

Dear sir or madam Eleni102, thank you for your visit at Das Alpenhaus Kaprun and your single reviews to that. Of course we can understand, that you're disappointed because you can't use all the facilities at the ALPEN.VEDA.SPA. For us it's a normal thing that...More

Reviewed 2 weeks ago via mobile

We haven't experienced such a great service for a long time. Hotel has almost everything a winter vacation necessitates. Dinner & breakfast are perfect. Excellent spa facility. Only negative comment would be about spa robes. Reception does not deliver them to the rooms although spa...More

Thank GT-martin
Response from Christiane S, Manager at Das Alpenhaus KaprunResponded 2 weeks ago

Dear sir or madam, thank you for your great feedback to your stay at Das Alpenhaus Kaprun and your understanding for the deposit on the bathrobes. We're very happy that in spite of your comments to the bathrobes we can welcome you soon as our...More

Reviewed 2 weeks ago

We've been coming here for years now, and the Alpenhaus (formerly Steinberger Hotel) never ceases to amaze. We always get the same room, which is spacious, offers plenty of storage for ski-clothing as well as a beautiful terrace. The staff, everyone from cleaning ladies to...More

Thank Julian A
Response from Christiane S, Manager at Das Alpenhaus KaprunResponded 2 weeks ago

Dear Mr. Julian A, thank you for your visit at Das Alpenhaus Kaprun and your great feedback, we're very proud. We look forward for your viist next year and send warm regards, Das Alpenhaus Kaprun team

Reviewed 18 March 2018 via mobile

I want to rate this 4.5 out of 5 but I can’t do half dots!!! We booked this hotel for our holiday as last year we would walk past wishing we were staying there and we weren’t disappointed. The hotel is decorated exceptionally well with...More

Thank Karllaw230
Response from Christiane S, Manager at Das Alpenhaus KaprunResponded 19 March 2018

Dear Mr. Karllaw230, thank you for your great feedback to your stay at Das Alpenhaus Kaprun. It's not always easy to fulfill all wishes, feedback like yours confirms our way and that makes us really proud. We look forward to welcome you soon as our...More

Reviewed 3 March 2018

One of our keys was broken while skiing and they charged us with 18 euro. The wifi was very slow. The food selection was very poor. The waitress worked very hard but the kitchen was slow. The dishes was too small. The wardrobe was small...More

Thank MA1506
Response from Christiane S, Manager at Das Alpenhaus KaprunResponded 7 March 2018

Dear sir or madam, thank you for your feedback, but we think that there is a misunderstanding with your feedback, are you really mean Das Alpenhaus Kaprun. We don't charge money for broken key cards and all of our wardrobes in the rooms all our...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Airport Transportation
Business Centre with Internet Access
Room amenities
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$201 - US$279 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Ski-In / Ski-Out Hotel in Kaprun
#4 Spa Hotel in Kaprun
#5 Luxury Hotel in Kaprun
#6 Romantic Hotel in Kaprun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$201 - US$279 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Ski-In / Ski-Out Hotel in Kaprun
#4 Spa Hotel in Kaprun
#5 Luxury Hotel in Kaprun
#6 Romantic Hotel in Kaprun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (276)
Room & Suite (60)
Dining (30)
Pool & Beach (13)
Questions & Answers
Ask a question
octavia-ana
8 October 2017|
AnswerShow all 2 answers
Response from John T | Reviewed this property |
There is a separate smoking room attached to the bar area.
1
Vote
Shaun L
24 February 2017|
AnswerShow all 4 answers
Response from Christiane S | Property representative |
Dear Mr. Phil_Owen, of Course we have always an fish alternative and additionaly we offer our guest vegan Food. We look Forward for your visit and wish you a nice Arrival, Das Alpenhaus Kaprun team
1
Vote
Google Translation
Elaine C
29 May 2016|
AnswerShow all 4 answers
Response from Christiane S | Property representative |
Dear Mariana, in the bathroom of the room you find an hair dryer, soap, facial tissues and a small bottle with lotion. Tea facilities aren't in the room. We look forward for your visit, yours Das Alpenhaus Kaprun Team
0
Votes
Google Translation
Room Tips
"Floor 2 is amazing, especially rooms at the very end of the corridor"
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"Ask for a room at the front of the hotel, they all have balconies."
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"We have stayed in 3rd floor rooms and found no issues. Easy lift access."
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"Good and large rooms in general. Interesting options in corners, junior suits with terrace."
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