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Sheraton Kona Resort & Spa at Keauhou Bay

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Sheraton Kona Resort & Spa at Keauhou Bay
Sheraton Kona Resort & Spa at Keauhou Bay
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2,226 Reviews from our TripAdvisor Community

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Showing 1,996: English reviews
Los Angeles, California
Reviewed yesterday NEW

Aloha back from the trip a few hours ago. Just returned from a surprise birthday present to my wife. The Swim with the Manta rays was high on her wish list. and the Sheraton offered the best location next door. This once gem of Kona still offers a great location , grounds and activities. it offers now a great family...

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Thank meherio
Vancouver, British Columbia, Canada
Reviewed yesterday NEW

I booked this hotel because it was rated decently but the service was poor to what the Sheraton flag normally provides. The hotel is in a great location with the view and waves being phenomenal. The property itself is dated and far from modern. The check in was particularly poor since it took a long time. The booking was done...

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Thank Khela_H
Reviewed yesterday NEWvia mobile

You don't always get what you pay for... With all the nice resorts on the island, I'm surprised Sheraton hasn't done more to upkeep the property. Carpets in the room were stained and dingy. The chair had gum dried on. Shower was dingy at best with visibly stained grout. Water pressure was OK but toilet didn't really flush unless you...

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Thank Jay V
Miami, Florida
Reviewed 2 days ago NEWvia mobile

Positives: The hotel grounds are immaculate. The sunset is beautiful. The rooms are spacious. The outdoor spaces are stunning. Negatives: The hotel staff is either overworked or doesn't care. I've stayed at a Motel 6 that had better service. From the greeting to any request I had, the answers and attitude from the staff is on par with a McDonalds....

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Thank mh77mh77_12
Reviewed 2 days ago NEWvia mobile

This Sheraton is in desperate need of a remodel! The elevator was a little scary - slow and shaky. The hallways just looked run down. The bathroom was clean but very old. We also booked a couples package at the spa. It was just an odd experience. I felt rushed. They were behind schedule and shaved at least 5 minutes...

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Thank Jamie W
Winnipeg, Canada
Reviewed 2 days ago NEWvia mobile

Beautiful grounds and resort location. We stayed on the 5th level and enjoyed our view of the mountains, grounds, and a bit of ocean. Very quiet, and slept with our patio door open most nights. A/C was a bit noisy but it worked. Bathroom tub/shower area is a bit worn down but everything was clean and worked. Housekeeping were very...

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Thank sparkyshoots
new jersey
Reviewed 2 days ago NEWvia mobile

The location of this resort along with the main areas of this hotel are great but the guest rooms are in serious need of updating. Hopefully they are planning to address the rooms. It almost felt like the guest rooms were a part of a different resort since the lobby, pool and restaurant were all beautiful. Aside from looking quite...

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Helpful?
Thank melissamccrink
Management response:

Aloha melissamccrink, Mahalo for staying with us at the Sheraton Kona. We are happy you enjoyed our gorgeous pool and restaurant Ray's on the Bay. I apologize about the conditions and cleanliness of your guest room. Rest assured, your feedback has been shared with our housekeeping team. Mahalo for your comments and hopefully we can be your home away from...

Corvallis, Oregon
Reviewed 2 days ago NEW

This Keauhou location was recently and extensively remodeled when it was bought by Sheraton. It has a fabulous location on a point, so there is water on two sides. It is huge place with a destination pool including a slide on the lower levels. The rooms are spacious and comfy with a balcony, and the in-room coffee is actually drinkable....

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Thank tixrus
Los Angeles, California
Reviewed 3 days ago NEW

The location is good but the hotel itself was rather underwhelming. We stayed here for seven days while on the Big Island. The grounds are very large and some areas are better kept than others. The food at the pool bar was mediocre - as were the drinks. The cafe had great breakfast sandwiches but their donuts are awful. The...

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Helpful?
Thank Dylan H
Management response:

Aloha Dylan H, We are thrilled you enjoyed the Manta Rays as well as the night snorkel, it really is an incredible experience. It is disappointing to hear however, our resort did not exceed your expectations. We treasure feedback and rest assured, your comments have been shared with our leadership team to ensure it is an isolated incident. Mahalo for...

San Diego, California
Reviewed 3 days ago NEW

We've stayed at the Sheraton our last two visits to the Big Island, but this will probably be our last. The properly location is great, with easy access back to Kona, and all the activities on Ali'i Dr. Also, because you are south of Kona, it is easy to access locations south of Kona, such as two-step, Kealakekua Bay (Capt....

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Helpful?
Thank Ray K

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Holua Bar & Grill
Holua Bar & Grill
Cuisines: American, Bar, Pub, Hawaiian
Ainakai
Ainakai
Cuisines: American
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more   less 

Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525 (Formerly Sheraton Keauhou Bay Resort & Spa)
Region: United States > Hawaii > Island of Hawaii > Kailua-Kona
Price Range: $291 - $430 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kona Resort & Spa at Keauhou Bay 4*
Number of rooms: 521
Reservation Options:
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Also Known As:
Sheraton Keauhou Bay Resort And Spa
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
Hotel Style:
#3 Green Hotel in Kailua-Kona
#3 On the Beach Hotel in Kailua-Kona
#3 Top resorts Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and other travellers.
65 questions
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Questions? Get answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the view where the water is hitting the rocks”
 of 5 bubbles Khela_H, 17 Jan 2017 | Read review
“No suites in this hotel due to its age. "beach" view or bay/town view. We got one of the latter.”
 of 5 bubbles tixrus, 16 Jan 2017 | Read review
“The Oceanfront Rooms - Room 1325 was right against the water and we could watch the Manta Rays at night.”
  • The balcony
  • View from the Oceanfront Room
 of 5 bubbles DylanH818, 15 Jan 2017 | Read review
“Go to ocean view room or SUITE”
 of 5 bubbles LavenderQ, 12 Jan 2017 | Read review
“Ocean view”
 of 5 bubbles 271howardc, 8 Jan 2017 | Read review
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