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Sheraton Kona Resort & Spa at Keauhou Bay

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Sheraton Kona Resort & Spa at Keauhou Bay
Sheraton Kona Resort & Spa at Keauhou Bay
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2,411 Reviews from our TripAdvisor Community

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Showing 2,167: English reviews
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Appleton, Wisconsin
Reviewed 2 days ago NEW

Obvious that this is an older resort. The rooms are pretty decent. Comfortable bed. Great pools. Make sure you read the fine print, I was surprised to find out there is a 26 dollar per day resort fee. Walter at the front desk provided excellent service. The concierge must have been new because she didn't seem to know much. I...

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Helpful?
Thank Jessica E
Lake Oswego, Oregon
HOTEL’S FAVOURITE REVIEW
Reviewed 12 December 2016

Our first visit to the Big Island. With Lifetime Platinum SPG status, we've experienced ALL brands within the Starwood Family, which include many Hawaii Island resorts over the years. My review of this property gets high marks, all around. First and foremost, for not having direct beach access, this should not discourage one from selecting this resort. There are plenty...

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Helpful?
2Thank Daniel R
About Hotel's Favourite Review
Management response:

Aloha Daniel R, We are thrilled you enjoyed your stay with us and Nani, George, Ana, and Gary took such great care of you. They truly are exceptional and we are proud to have them on our team! We look forward to hosting you again in the near future. A hui hou,

Eastham, Massachusetts
Reviewed 3 days ago NEWvia mobile

Beautiful grounds and very well maintained. Pool was great with stellar views. Rooms could use an update especially the toilet/ shower area. First room we were in was not great. Bathroom shower was chipped and not up to par. We upgraded to a water view room and it was well worth it. Room was better but the water in the...

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Helpful?
Thank j72g
London, United Kingdom
Reviewed 3 days ago NEW

My mother and I stayed from April 08th-18th 2017. The lobby area is very nice and we were tended to quickly by a pleasant lady. Our room was a large, nice room with a sufficient amount of storage. The beds were really comfortable and the black out blinds were great. The bathroom wasn't the most up-to-date or attractive bathroom but...

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Thank TouheyMichelle80
Reviewed 4 days ago NEWvia mobile

Overall hotel was pretty decent and we definitely enjoyed our stay as it located in the beautiful area and with nice pool. However as we arrived in the lobby to check in was the only beginning of the worst service. Most of staffs that we talked to was not friendly, helpful or welcoming. To be honest staffs especially who are...

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Helpful?
1Thank Camila L
Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha and thank you for recent review. We sincerely apologize for not providing you with Aloha hospitality throughout your stay. I trust you will accept that the difficulties you experienced are certainly not reflective of our normal standards. Your review will be shared with our Sheraton team. Mahalo.

Reviewed 4 days ago NEW

Arriving at Kona was like a dream, the hotel lobby is so amazing, the view the decoration... until you get to check in! We booked through TripAdvisor and apparently this is an issue for some people half of the group the reservation was there, but the other half it wasn't. The staff was not very helpful just claiming they needed...

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Helpful?
Thank Gabriela A
Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Mahalo for staying with us at the Sheraton Kona. We strive to exceed each of our guests expectations and clearly we missed the mark. Rest assured we have followed up with our management team to ensure this is an isolated incident. Mahalo for taking the time to provide your valuable feedback.

Princeville, Hawaii
Reviewed 4 days ago NEWvia mobile

We have travelled all over the Hawaiian Islands and there are a lot of hotels that need updating... but this one wins the prize hands down!!! They have some updated things in the rooms, but wow... our bath tub had the enamel worn off in the middle of the tub and they used a rubber bath mat for you to...

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Helpful?
Thank TazTravelr
Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha, Thank you for your recent review! We're delighted to hear overall, you enjoyed your stay! Please know that we have begun our strategic plan for our capital re-investment into the hotel which will target our guest rooms and high impact portions of the resort to bring more life and TLC to the property.

Reviewed 4 days ago NEWvia mobile

We found this resort to be in a near perfect location to fully participate in all the Big Island has to offer. The location is close to the eclectic town of Kailua Kona, yet it is far enough out to feel secluded. The resort is beautiful with well maintained grounds, a large swimming pool with water slides, two outdoor spas,...

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Helpful?
Thank sluggersam
Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Thank you very much for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay, and have shared your comments with our management team. Overall, we are delighted to hear you enjoyed our resort and Hawai`i Island. We hope to welcome you back again. Mahalo.

Honolulu, Hawaii
Reviewed 5 days ago NEWvia mobile

I only stayed over for 1 night for business so I didn't get to enjoy the nice outdoor landscape. The rooms were clean but on the older side. The walk from the parking was a little far, but we were serviced quickly even late in the evening. There is a nice water jug in the lobby area to fill your...

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Helpful?
Thank truffles808
Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Thank you for taking the time to share your feedback with us. We are so pleased to hear that you had a comfortable stay. We recently started our capital re-investment into the hotel which will target our guest rooms receiving a refresh. We hope to welcome you back to the Sheraton Kona!

Joliet, Illinois
Reviewed 6 days ago NEWvia mobile

Don't get me wrong. The resort is decent. Just not as good as it should be. Especially for what you have to pay for it. The rooms are clean but need to be updated. The bathrooms especially. The tub was very old and had paint or something chipping from it. The shower was luke warm at best and the water...

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Helpful?
Thank Kirk C
Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha, Thank you for choosing to stay at the Sheraton Kona. We value your feedback and will share this with our management team. We recently started our capital re-investment into the hotel which will target a refresh to our guest rooms. We hope to have the opportunity to welcome you back again here at the Sheraton Kona.

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Holua Bar & Grill
Holua Bar & Grill
Cuisines: American, Bar, Pub, Hawaiian
Ainakai
Ainakai
Cuisines: American
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more   less 

Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525 (Formerly Sheraton Keauhou Bay Resort & Spa)
Region: United States > Hawaii > Island of Hawaii > Kailua-Kona
Price Range: $329 - $479 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kona Resort & Spa at Keauhou Bay 4*
Number of rooms: 521
Reservation Options:
TripAdvisor is proud to partner with Starwood, Expedia, Booking.com, Hotwire, Travelocity, Orbitz, Priceline, Cheap Tickets, Hotels.com, Cancelon, HotelsforEveryone, TripOnline SA, Evoline ltd and HotelQuickly so you can book your Sheraton Kona Resort & Spa at Keauhou Bay reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Keauhou Bay Resort And Spa
Sheraton Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
Hotel Style:
#3 On the Beach Hotel in Kailua-Kona
#3 Top resorts Hotel in Kailua-Kona
#3 Green Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and other travellers.
71 questions
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Questions? Get answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Mountain view at the back as opposed to the front or ocean view.”
TouheyMichelle80, 24 Apr 2017 | Read review
“If you don't get the ocean, get one facing the lawn and see the luau for free.”
angelar825, 21 Apr 2017 | Read review
“We were in 1407 and had a beautiful view - you can watch all the manta ray snorkel in the evening - fyi - big palm tree.”
MAChivers, 19 Apr 2017 | Read review
“If you are going to be in your room then upgrading to an ocean view is worth it.”
ShirleyB945, 17 Apr 2017 | Read review
“Kualoni (sp?) wing on 5th floor. In 4561, we only had neighbors on one side. Closer to the pool may be noisier.”
sparkinator99, 16 Apr 2017 | Read review
5 of 5