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Sheraton Kona Resort & Spa at Keauhou Bay

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Traveller (2268)
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Panoramas (37)
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About

Location
Cleanliness
Service
Value
GreenLeaders Silver level
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms, you'll be close to the best of Hawaii as a guest of our Kailua-Kona hotel.
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Property amenities
Fitness Centre with Gym / Workout Room
Room service
Restaurant
Bar/Lounge
Spa
Pool
Free Internet
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Paid Internet
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Tennis Court
Wheelchair Access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Mountain View
Family
HOTEL CLASS
Hotel links
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Location

Full view
36Car recommended
Grade: 36 out of 100
193Restaurantswithin 10 km
126Attractionswithin 10 km
3,154Reviews
2,862Photos
97Q+A
100Room tips
Traveller rating
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Popular mentions
Really enjoyed our stay here. Nice rooms with all the amenities: hairdryer, safe, desk and chair, TV, fridge, iron and board. Actually stayed twice during our trip, first room was a partial ocean view (partial is right!!) and second room was a full ocean view - very nice. The
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Be forewarned this is not a quiet property by day or night. There are no quiet rooms due to layout. Filled with groups and families. After three tries for quiet room we gave up. Took no 3 and immediately rebooked at a real Marriott. Staff didn’t pay any attention to requests
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Response from SheratonKonaResort, Manager at Sheraton Kona Resort & Spa at Keauhou Bay
Responded today
Aloha Eric Hans B Thank you for choosing to stay at the Sheraton Kona Resort & Spa at Keauhou Bay and providing your feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have coached our front desk team and shared the feedback you have experienced to our leadership team. Once again, Mahalo for your valued feedback and hope to serve you again whenever your travels bring you back to Kailua-Kona Mahalo,
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Spent 5 nights there with my family this past week. It was an incredible experience and a terrific place to stay. The grounds were impeccable with stunning views everywhere! The pool area was fantastic with plenty of room and options! We never felt crowded in this space at
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You will love the great landscaping here, the ocean views, the quieter south end away from the bustle of Kailua-Kona but still a 10 minute drive away. Fantastic oceanfront restaurant and bar. Convenient walk to the boat docks at Keahou bay for your snorkel trip.
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We ended up going here after a bad Airbnb booking so it was a quick booking through Expedia. Our room rate through Expedia was decent but when we checked out the hotel tried to charge us a different rate and asked for the picture of our Expedia price so be aware that they will
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Response from SheratonKonaResort, Manager at Sheraton Kona Resort & Spa at Keauhou Bay
Responded yesterday
Aloha Amanda_Princ Mahalo for choosing to stay at the Sheraton Kona Bay Resort and Spa at Keauhou Bay and providing your feedback. It is our efforts each day to ensure our valued guests receive a memorable experience at our property. We hope to serve you again whenever your travels bring you back to Kailua-Kona. Mahalo,
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Photo provided by managementSheraton Kona Resort & Spa at Keauhou Bay
Meeting room
Photo provided by managementSheraton Kona Resort & Spa at Keauhou Bay
Meeting room
Photo provided by managementSheraton Kona Resort & Spa at Keauhou Bay
Guest room
Photo provided by managementSheraton Kona Resort & Spa at Keauhou Bay
Guest room
Photo provided by managementSheraton Kona Resort & Spa at Keauhou Bay
Guest room
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123456108
Does spg gold elite get you any perks?
I'm not part of this grou, do I don't know.
0 votes
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Does the Kona Trolley still run from the hotel? I think it was $2 a ride.
Yes, because we stayed at Sheraton it was included in our resort fee so no extra cost to ride the trolley.
1 vote
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Can we bring our own speaker & music to the pool?
I don’t know. Never thought to do that. In all honesty I would not appreciate other people around me bring in their speakers to a public pool at a hotel
2 votes
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Again the size of the pool area with the elevated mountain for the water slides, water falls and trees lining the pool area creates a nice separation so there are groups of chairs, maybe five to seven lounge chairs and areas with tables and chairs. Many people have refillable water or other beverages so I would suggest you pour your adult beverage in a non descript container and there would be no issues.
1 vote
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Is there a day pass for the pool if we are not guests but wanted to pay to use the pool for 1 day?
if they are your guests i dont think you need a pass. our daughter came withher three kids and it was fine. used our room # for towels..or ask for cards and then give them to the kids or guests. it is really a matter of how busy things are. we were there and it was quiet..
0 votes
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12345620
"We could only afford the garden view"
"High floor with ocean view is the best. All rooms are quiet."
"There is no good room No hot water Room dated and dirty"
"Ocean side"
"Water view rooms cost more but are very nice"
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12345620
PRICE RANGE
US$213 - US$364 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton keauhou bay hotel kailua-konasheraton keauhou bay resort and spasheraton kailua-konasheraton keauhou bay resort & spa
FORMERLY KNOWN AS
Sheraton Keauhou Bay Resort & Spa
LOCATION
United StatesHawaiiIsland of HawaiiKailua-Kona
NUMBER OF ROOMS
521
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