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Sheraton Kona Resort & Spa at Keauhou Bay

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Traveller (1991)
Room & Suite (511)
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Overview
  • Excellent29%
  • Very good37%
  • Average20%
  • Poor9%
  • Terrible5%
Travellers talk about
“rays on the bay”(404 reviews)
“bay restaurant”(26 reviews)
“manta ray”(107 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Additional information
Offers from Sheraton Kona Resort & Spa at Keauhou Bay
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Sheraton Kona Resort & Spa at Keauhou Bay
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
Jun. 3Jun. 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (2,905)
There are newer reviews for Sheraton Kona Resort & Spa at Keauhou Bay
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Traveller rating
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Show reviews that mention
All reviewsrays on the baybay restaurantmanta raykeauhou baythe big islandself parkinga mountain view roomfree trolleyocean frontbreakfast buffetcoffee shopgreat poolpoolside barpool sidepool staffoceanfront roombeautiful grounds
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151 - 155 of 2,614 reviews
Reviewed January 15, 2018 via mobile

We stayed at the Sheraton Kona for 5 nights. Great views of the bay! But the hotel looks a bit wore down, expect the lobby which is nice. Nice pool overlooking the ocean (keep in mind there is no beach access). We found the restaurant...More

1  Thank Alejandra T
Response from SheratonKonaResort, Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded January 17, 2018

Aloha Alejandra T, Thank you for your review of the Sheraton Kona. It is nice to hear you enjoy our beautiful ocean views and our lobby. We have shared your feedback with our food and beverage team to enhance our guests experience. Thank you once...More

Reviewed January 15, 2018

I stayed in this hotel in January, escaping the cold weather of the East Coast. It takes on average 13-15 hours for a traveler from East Coast (or Midwest) to get there; obviously, people are tired, and many are already frustrated. The hotel staff was...More

4  Thank Leonid T
Response from SheratonKonaResort, Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded January 17, 2018

Aloha Leonid T, Thank you for staying with us at the Sheraton Kona. It is disheartening to hear we did not exceed your expectations while with us. Our parking was $15 and a daily resort charge of $30 for a total of 45 per day,...More

Reviewed January 15, 2018

First the positive...The grounds are very pretty, the location is good and the staff were always helpful and friendly. But.... This hotel needs some love and is way overdue for a renovation. We arrived late in the evening and the check-in was pretty busy, but...More

1  Thank gromeo65
Response from SheratonKonaResort, Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded January 17, 2018

Aloha gromeo65, Thank you for staying with us at the Sheraton Kona. we are glad you enjoyed our large rooms. Our lounge is back up to its normal location, due to the amount of guests we had over the holiday we did move it to...More

Reviewed January 14, 2018 via mobile

So based on other reviews we booked the ocean view. Glad we did. Every evening we returned to our hotel to see boats floating in the illuminated water watching the Manta Rays. Our room was nice and spacious. We could hear the waves crashing on...More

Thank Vegaslegggs
Reviewed January 14, 2018 via mobile

Great hotel, lack of service or ALOHA from staff. Hotel needs to be updated, need a better selection of food for guest. Spent 5 days 4 nights at this resort, spent most of our time at the pool. For for eat was a paper menu...More

3  Thank Huhwhyin
Response from SheratonKonaResort, Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded January 16, 2018

Aloha Huhwhyin, Thank you for taking the time to provide us with your honest feedback. It is our goal to exceed all of our guests expectations, and we truly apologize for the lack of service you received while at our pool. We have shared your...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Pool
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Pool
Tennis Court
Heated pool
Outdoor pool
Details
Price range
US$236 - US$403 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Top resorts Hotel in Kailua-Kona
#3 On the Beach Hotel in Kailua-Kona
#3 Green Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$236 - US$403 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Top resorts Hotel in Kailua-Kona
#3 On the Beach Hotel in Kailua-Kona
#3 Green Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (1991)
Room & Suite (511)
Pool & Beach (279)
Dining (136)
Amenities (111)
Business Centre & Event Rooms (7)
Family and Play Areas (4)
Questions & Answers
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lLP1031
February 4, 2018|
AnswerShow all 12 answers
Response from WDLuisi | Reviewed this property |
Unfortunately, unlike Honolulu, there are no hotel shuttles. Well I guess I shouldn't say all hotel don't have shuttles since I can't confirm that, but Sheraton Kona and others I have stayed did not. Its rent a car, or... More
1
Vote
January 15, 2018|
AnswerShow all 5 answers
Response from D J | Reviewed this property |
About 32 minutes drive. Easy to miss the turn. I suggest using a map app to find it. Rent a car makes it easier.
1
Vote
occams-razor
January 14, 2018|
AnswerShow all 12 answers
Response from larry m | Reviewed this property |
no. not a recommended place to swim. there is actually no beach, just a rock cliff and boulders.
0
Votes
Room Tips
"Request an ocean view room. The sunset views are definitely worth it"
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"the view from the 4th floor club is spectacular"
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"Insist on ocean views. Stick to the main floor (floor 2) - elevators are ancient and slow."
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"Ocean view a must!"
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