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Sheraton Kona Resort & Spa at Keauhou Bay

Sheraton.comUS$179*
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GreenLeadersSilver level
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Sheraton Kona Resort & Spa at Keauhou Bay
Sheraton Kona Resort & Spa at Keauhou Bay
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2,459 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Kona Resort & Spa at Keauhou Bay
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Showing 2,212: English reviews
Edmonton, Canada
Reviewed 20 February 2017

This was our first visit to the Big Island and our stay at this Sheraton property did not disappoint! We were promptly checked in and valet did a wonderful job in getting us settled quickly after a very long travel day! Valet was also very friendly and helpful with our other queries when venturing out each day! Our room was...

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Thank 51NanO
Christchurch, New Zealand
Reviewed 20 February 2017 via mobile

I enjoyed staying at this hotel. We arrived before the 3pm check in so we popped downstairs by the Houla Poolside bar. We had great service there, a delicious burger and lovely cocktail. They managed to clean our room a bit earlier so we go into our partial ocean view room about 2:15pm. The rooms are large and spacious we...

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1Thank Catronia
Reviewed 20 February 2017

Booked a OCEAN view with a KING bed, got a room with a parking lot view and a room with 2 double beds. Pay for the extra, and got less. Talked with the management all thru the stay, starting with the 1st night and was told that they do not GTD any pre paid reservation thru a 3rd party site....

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1Thank Stephen N
Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha Stephen, Thank you for choosing to stay at the Sheraton Kona. We value your feedback and will share your issues with our team. We strive to exceed each of our guests expectations and do apologize for the shortfall. we hope to have the opportunity to welcome you back again.

Sherwood, Oregon
Reviewed 20 February 2017

The Sheraton is an older 60's style hotel but has been beautifully remodeled. The rooms and public areas are full of wonderful Hawaiian artwork by Sig Zane including carpet and wall hangings and some stunning murals. The pools are beautiful and the Rays restaurant - open air and right on the water - is really stunning. The rooms are a...

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Thank KiwiCowgirl07
Reviewed 19 February 2017

Just came back from spending 5 nights at this hotel. the hotel is spread out on the sea edge, leaving no room for beach - closest one at about 20-30 min walk. the hotel itself looks like a parking lot, probably built to last in case of a tsunami. clean rooms, nice size balcony. you would need a car to...

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Thank Andra M
Pecos, New Mexico
Reviewed 19 February 2017 via mobile

Its a beautiful resort in a great location, and the pool with water slide is a must for families, but early checkout & late Check in make it near impossible to enjoy. There is an extra fee to park on property. We prepaid for 2 nights, expecting to arrive late. Our flights were delayed & it was morning before we...

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1Thank NMBuckaroo
Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Mahalo for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay and for not providing you with exceptional customer service and have shared your comments with our management team. We hope to welcome you back soon.

Hesperia, California
Reviewed 18 February 2017

PROS: Location is beautiful and staff service was excellent. Upon check-in, found latch on sliding glass door broken - allowing NO access to the balcony. One call to housekeeping and it was quickly fixed. During 6-day stay, arrived back to room very late one night and found there were no bath towels left.. Called desk and received towels within 1/2...

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Thank Linda H
Yeppoon, Australia
Reviewed 17 February 2017 via mobile

We have just finished a 5 night stay here at the Sheraton and I have to say we really enjoyed our stay. The hotel is definitely only a 3 star hotel but our stay was a four. We had stayed here before but several years ago so I became even more hesitant when I had read some of the more...

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1Thank Tashmon
Ipswich, United Kingdom
Reviewed 17 February 2017

a big spread out concrete hotel right on the sea edge,volcanic rock and waves. great presentation about the manta rays unfortunately the wind proved difficult for going out on observation deck to see them close up. great food with brilliant views, if at the right tables!

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1Thank MissW55
Vancouver BC
Reviewed 16 February 2017

Staying in a Sheraton hotel, you usually know what to expect,but not so with this one. We arrived early in the morning due to a late flight and were given a room that seemingly looked over the car park and didn't appear to be ocean view as requested. When we asked to change, they said they had nothing available. In...

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3Thank jsks
Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Thank you very much for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay, and have shared your comments with our management team. Please know that as part of our commitment to providing excellent customer service, we will be re-training our associates with the latest hotel and resort procedures...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Pool
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Holua Bar & Grill
Holua Bar & Grill
Cuisines: American, Bar, Pub
Ainakai
Ainakai
Cuisines: American
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Pool
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more   less 

Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525 (Formerly Sheraton Keauhou Bay Resort & Spa)
Region: United States > Hawaii > Island of Hawaii > Kailua-Kona
Price Range: $312 - $465 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kona Resort & Spa at Keauhou Bay 4*
Number of rooms: 521
Reservation Options:
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Also Known As:
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Keauhou Bay Resort And Spa
Sheraton Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
Hotel Style:
#3 On the Beach Hotel in Kailua-Kona
#3 Green Hotel in Kailua-Kona
#3 Top resorts Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and other travellers.
71 questions
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Questions? Get answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do pay for ocean view or partial view, well worth it”
Dotcoyne, 25 May 2017 | Read review
“Kona sunsets are world famous for their color. Spend the money and get a room with a view!”
kailuachad, 21 May 2017 | Read review
“Ocean view or mountain views are the best”
frenchchef2016, 19 May 2017 | Read review
“We thought we had men view room, and ended up with best of both views”
Betty193r, 18 May 2017 | Read review
“You're in Hawaii get a room with a view!”
  • Manta Ray Welcome!
434tarae, 15 May 2017 | Read review
5 of 5
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US$179* /night
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Prices are for 1 room, 2 adults
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