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Sheraton Kona Resort & Spa at Keauhou Bay

2,795 reviews
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Traveller (1882)
Room & Suite (509)
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Overview
  • Excellent29%
  • Very good37%
  • Average20%
  • Poor9%
  • Terrible5%
Travellers talk about
“manta rays”(365 reviews)
“water slide”(142 reviews)
“keauhou bay”(113 reviews)
Free Internet
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
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Rooms
Feb. 26Feb. 27
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1 room, 2 adults, 0 children
Standard Room
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Reviews (2,795)Write a Review
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All reviewsmanta rayswater slidekeauhou baythe big islandself parkingocean viewfree trolleybreakfast buffetcoffee shopgreat poollei makingpoolside barpool sidepool staffoceanfront roombeautiful groundsrental car
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2,361 - 2,365 of 2,513 reviews
Reviewed 24 January 2013

this is a really nice hotel that just underwent a renovation. it is a little family orientated but i did not think it was overrun with kids - some nice families and some locals too...need to have a car or take a bus into town......More

Thank doggo148
Response from SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 29 January 2013

Aloha! The Sheraton Kona Resort & Spa at Keauhou Bay indulges everyone, from single travelers and families to adventurers and romantics. We are thrilled you enjoyed your stay and found our resort to be a wonderful spot for families and singles alike. Please visit us...More

Reviewed 23 January 2013

We stayed at the resort in Jan 2013 for 4 days and this was our first trip to Kona and the Big island. The resort was good and what you would expect from the Sheraton brand. The rooms were big and accommodated our family but...More

Thank rykony
Response from SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 29 January 2013

Aloha! Thank you for taking the time to share your impressions of your recent stay with us at Sheraton Kona Resort & Spa at Keauhou Bay. We’re glad everyone had fun and enjoyed the pool area, fitness center and Club Le`ale`a Teen Lounge with ping...More

Reviewed 23 January 2013

I've lived here in Hawaii for the last 45 years, so I might be a bit jaded when it comes to the beauty of these islands. BUT there's always something new to be found. The Sheraton Kona Resort at Keahou is a total gem. As...More

1  Thank Ed S
Response from SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 29 January 2013

We honestly cannot thank you enough for such a lovely review of Sheraton Kona Resort & Spa at Keauhou Bay. All of the staff here find a great amount of pleasure in taking care of our guests and showing them all the true aloha spirit....More

Reviewed 23 January 2013

My husband & I stayed for 5 nights redeeming points as Starwood Preferred Guests. They upgraded us to a terrifc view in an OF room, but the room had sheet rock issues, balcony door didn't lock, but was resolved right away. There was still scaffolding...More

Thank Barefoot12GO
Response from SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 29 January 2013

Mahalo for your impressions and review of your stay at Sheraton Kona Resort & Spa at Keauhou Bay. We were delighted to learn that you like the upgrades that were recently completed at the resort and dining at the newly opened Rays on the Bay....More

Reviewed 23 January 2013 via mobile

Great location, rooms are ok but not great. You overlooked or tolerate the inedicuacies of lodging, due to the overall reason you came is to visit the big island. Big island is magnificent, so you can easily could careless where you sleep.

1  Thank oldsac
Response from SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 29 January 2013

Aloha. Your feedback is welcomed; however it is disappointing your accommodations were not as you had anticipated. Our resort is continuously being updated and refreshed, so we hope you’ll give us another try in the future, Mahalo!

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Pool
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Pool
Tennis Court
Heated pool
Outdoor pool
Details
Price range
US$194 - US$429 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Kailua-Kona
#3 Top resorts Hotel in Kailua-Kona
#3 On the Beach Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$194 - US$429 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Kailua-Kona
#3 Top resorts Hotel in Kailua-Kona
#3 On the Beach Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1882)
Room & Suite (509)
Pool & Beach (270)
Dining (124)
Amenities (111)
Business Centre & Event Rooms (7)
Family and Play Areas (4)
Questions & Answers
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lLP1031
4 February 2018|
AnswerShow all 12 answers
Response from WDLuisi | Reviewed this property |
Unfortunately, unlike Honolulu, there are no hotel shuttles. Well I guess I shouldn't say all hotel don't have shuttles since I can't confirm that, but Sheraton Kona and others I have stayed did not. Its rent a car, or... More
1
Vote
15 January 2018|
AnswerShow all 5 answers
Response from D J | Reviewed this property |
About 32 minutes drive. Easy to miss the turn. I suggest using a map app to find it. Rent a car makes it easier.
1
Vote
occams-razor
14 January 2018|
AnswerShow all 12 answers
Response from larry m | Reviewed this property |
no. not a recommended place to swim. there is actually no beach, just a rock cliff and boulders.
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Room Tips
""Ocean View" offers a more varied (better) view than "Full Ocean View" which just allows..."
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"Ask for the most recent updated rooms"
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"Ask for an upper floor that overlooks the luau area."
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"$50 or so upgrade to ocean front is worth it."
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