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    Sheraton Kona Resort & Spa at Keauhou Bay

    78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525
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    2017-10-08 2017-10-09
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    US$169US$329
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    Traveller (1730)
    Room & Suite (421)
    Pool & Beach (269)
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    Overview
    • Excellent30%
    • Very good37%
    • Average19%
    • Poor9%
    • Terrible5%
    Travellers talk about
    “manta rays” (333 reviews)
    “keauhou bay” (106 reviews)
    “the big island” (242 reviews)
    Free Wifi
    Breakfast Buffet
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Pets Allowed
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Self-Serve Laundry
    Private Balcony
    4.0 Star Hotel
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    Offers from Sheraton Kona Resort & Spa at Keauhou Bay
    Special Offer: Pack for Paradise
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    Royal Kona Resort
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    Rooms
    Oct 8Oct 9
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (2,612)
    There are newer reviews for Sheraton Kona Resort & Spa at Keauhou Bay
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    241 - 245 of 2,349 reviews

    Reviewed 20 March 2017

    1) No welcome service. My wife was expecting a flower garland as a welcome reception. She was disappointed. 2) BATHROOM NEEDs UPDATE - NOW - CHECK PHOTO 3) Pool has a very big water slide for kids, but it closes at 6:00pm. Kids were disappointed...More

    Thank m p
    Response from Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 21 March 2017

    Thank you for choosing to stay at the Sheraton Kona. We value your feedback and will share this with our leadership team. We will also begin our capital re-investment into the hotel which will target our guest rooms to bring more life and TLC to...More

    Reviewed 20 March 2017

    Nice hotel but lets get the warning out of the way. There is a $30 per day per room resort fee plus $15 per day parking. I got the kids there own room so upon arrival I was out an extra $300 before we did...More

    1  Thank Waynedad
    Reviewed 19 March 2017 via mobile

    Where do I start? Pros: nice pool and waterslide. Awesome view. Cons: hotel double charged our credit card and refused to listen when we explained there was an error. Was told it must be our banks problem as there is no way it could be...More

    3  Thank Will H
    Response from Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 20 March 2017

    Aloha Will, We sincerely apologize for the challenges that you experienced during your recent stay. To improve on providing each of our guest with genuine Hawaiian hospitality, your feedback will be shared with our leadership team. At the end of this month we will begin...More

    Reviewed 19 March 2017

    We had read all the hype about seeing manta rays if we came to eat at Rays on the Bay at the Sheraton Kona Resort. We made our reservation at the best time in the evening but the sea was too dark and the waves...More

    Thank gomer44
    Response from Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 20 March 2017

    Mahalo for your recent review. We are sorry to hear you were not able to see any of the Manta Rays that come near to shore to feed at night on plankton in front of our Restaurant Rays on the Bay. As with mother nature...More

    Reviewed 19 March 2017 via mobile

    We booked into the Sheraton as part of our honeymoon. Upon arrival I was optimistic... upon check in a $99 hold was placed upon my credit card. The machine with my card in it stated "approved" however the receptionist screen had stated "declined". I checked...More

    Thank Brochelle G
    Response from Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 20 March 2017

    Aloha. Thank you for choosing to stay at the Sheraton Kona and for your recent review. We truly appreciate your insight and are working towards addressing all of your concerns. We would love the opportunity to connect with you directly. At your leisure, please call...More

    Royal Kona Resort
    2,891 reviews
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    Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

    Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525
    Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
    Price Range:US$184 - US$447 (Based on Average Rates for a Standard Room)
    Hotel Class: 4 star
    Number of rooms: 521
    About
    Awards & Recognition
    GreenLeadersSilver level
    Amenities
    • Top amenities
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Spa
    • Pool
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Things to do
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Pool
    • Tennis Court
    • Heated pool
    • Outdoor pool
    Details
    • Price range
    • US$184 - US$447 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 On the Beach Hotel in Kailua-Kona
    • #3 Green Hotel in Kailua-Kona
    • #3 Top resorts Hotel in Kailua-Kona
    • #6 Family Hotel in Kailua-Kona
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 521
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Orbitz, Booking.com, HotelPower, Cheap Tickets, TripOnline SA, HotelsforEveryone, Hotwire, Cancelon, HotelQuickly, Evoline ltd and HotelsClick so you can book your Sheraton Kona Resort & Spa at Keauhou Bay reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Hawaii >
    • Island of Hawaii >
    • Kailua-Kona
    • Also Known As
    • Sheraton Keauhou Bay Hotel Kailua-Kona ,
    • Sheraton Keauhou Bay Resort And Spa ,
    • Sheraton Kailua-Kona ,
    • Sheraton Keauhou Bay Resort & Spa ,
    • Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
    Add Photo Photos
    Traveller (1730)
    Room & Suite (421)
    Pool & Beach (269)
    Dining (114)
    Hotel & Grounds (1370)
    Bathroom (56)
    Business Centre & Event Rooms (14)
    Family and Play Areas (4)
    Nearby
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    Nearby Restaurants
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    Rays on the Bay
    1,083 reviews
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    ToddLi01
    8 August 2017|
    AnswerShow all 10 answers
    Response from Mary U | Reviewed this property |
    They hadn't been completed when I left on July 29th.
    1
    Vote
    chinhpm
    20 June 2017|
    AnswerShow all 10 answers
    Response from PetsRFamily2 | Reviewed this property |
    Yes, it does. Our Favorite hotel in Kona..right in town ..walk everywhere.
    0
    Votes
    Monique N
    20 April 2017|
    AnswerShow all 3 answers
    Response from James D | Reviewed this property |
    Not sure, but I see a post above that says yes..... enjoy your stay if you do!
    1
    Vote
    Room Tips
    "This is a large resort. Specify your needs in advance. Our rooms were spacious but need updating."
    Read review
    "Request a floor that is higher to get a good view as we couldn't see much on ground floor. Make sure you..."
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    "Book elsewhere. If you are gonna shell out what this place costs just go up the road and stay at one of the..."
    Read review
    "Get an ocean view with a view of the manta ray dive area"
    Read review
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