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    Sheraton Kona Resort & Spa at Keauhou Bay

    78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525
    (808) 930-4900
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    2017-10-29 2017-10-30
     34 people are viewing this hotel
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    US$169US$231
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    Traveller (1758)
    Room & Suite (421)
    Storyboard
    Overview
    • Excellent30%
    • Very good37%
    • Average19%
    • Poor9%
    • Terrible5%
    Travellers talk about
    “manta rays” (343 reviews)
    “water slide” (136 reviews)
    “keauhou bay” (108 reviews)
    Free Internet
    Breakfast Buffet
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Pets Allowed
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Self-Serve Laundry
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Sheraton Kona Resort & Spa at Keauhou Bay
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    Write a Review
    Reviews (2,631)
    There are newer reviews for Sheraton Kona Resort & Spa at Keauhou Bay
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    371 - 375 of 2,365 reviews

    Reviewed 17 January 2017

    Aloha back from the trip a few hours ago. Just returned from a surprise birthday present to my wife. The Swim with the Manta rays was high on her wish list. and the Sheraton offered the best location next door. This once gem of Kona...More

    1  Thank meherio
    Reviewed 17 January 2017

    I booked this hotel because it was rated decently but the service was poor to what the Sheraton flag normally provides. The hotel is in a great location with the view and waves being phenomenal. The property itself is dated and far from modern. The...More

    Thank Khela_H
    Response from Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 18 January 2017

    Aloha and Greetings! Thank you for your review and for choosing to stay with us. We strive to providing excellent customer service and providing guests with memorable stays, unfortunately we missed the mark. Please know your feedback will be shared with our team. We hope...More

    Reviewed 17 January 2017 via mobile

    You don't always get what you pay for... With all the nice resorts on the island, I'm surprised Sheraton hasn't done more to upkeep the property. Carpets in the room were stained and dingy. The chair had gum dried on. Shower was dingy at best...More

    Thank Jay V
    Response from Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 18 January 2017

    Aloha Jay V, Thank you for providing valuable feedback and for choosing to stay at the Sheraton Kona! Your response will be shared with our team as we move forward with improvements to the resort. We hope to have the opportunity to welcome you back...More

    Reviewed 16 January 2017 via mobile

    Positives: The hotel grounds are immaculate. The sunset is beautiful. The rooms are spacious. The outdoor spaces are stunning. Negatives: The hotel staff is either overworked or doesn't care. I've stayed at a Motel 6 that had better service. From the greeting to any request...More

    Thank mh77mh77_12
    Response from Sheraton T, Manager at Sheraton Kona Resort & Spa at Keauhou BayResponded 18 January 2017

    Aloha, Thank you for choosing to stay at the Sheraton Kona. We value your feedback and will share your issues with our team, so we can improve the overall guest experience. We hope to have the opportunity to welcome you back again here at the...More

    Reviewed 16 January 2017 via mobile

    This Sheraton is in desperate need of a remodel! The elevator was a little scary - slow and shaky. The hallways just looked run down. The bathroom was clean but very old. We also booked a couples package at the spa. It was just an...More

    Thank Jamie W
    Management response:Responded 18 January 2017

    Aloha Jamie W, Thank you for taking the time to review our resort. We strive to exceed each of our guests expecations and clearly we missed the mark. Please note we have shared your feedback with Ho'ola Spa as well as our leadership team to...More

    Courtyard by Marriott King Kamehameha's Kona Beach Hotel
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    About
    Awards & Recognition
    GreenLeadersSilver level
    Amenities
    • Top amenities
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Spa
    • Pool
    • Free Internet
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Things to do
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Pool
    • Tennis Court
    • Heated pool
    • Outdoor pool
    Details
    • Price range
    • US$185 - US$459 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Top resorts Hotel in Kailua-Kona
    • #3 On the Beach Hotel in Kailua-Kona
    • #3 Green Hotel in Kailua-Kona
    • #6 Family Hotel in Kailua-Kona
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 521
    • Reservation Options
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    • Location
    • United States >
    • Hawaii >
    • Island of Hawaii >
    • Kailua-Kona
    • Also Known As
    • Sheraton Keauhou Bay Resort And Spa ,
    • Sheraton Keauhou Bay Hotel Kailua-Kona ,
    • Sheraton Kailua-Kona ,
    • Sheraton Keauhou Bay Resort & Spa ,
    • Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
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    Traveller (1758)
    Room & Suite (421)
    Pool & Beach (269)
    Dining (115)
    Hotel & Grounds (1397)
    Bathroom (56)
    Business Centre & Event Rooms (14)
    Family and Play Areas (4)
    Nearby
    Sponsored by:
    Hilton Waikoloa Village
    8,023 reviews
    41.52 km away
     
    Courtyard by Marriott King Kamehameha's Kona Beach Hotel
    3,017 reviews
    9.71 km away
     
    Wyndham Mauna Loa Village
    243 reviews
    .51 km away
     
    Sea Village Resort
    238 reviews
    7.40 km away
     
    Nearby Restaurants
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    Rays on the Bay
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    Nearby Attractions
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    .43 km away
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    Ask a question
    Questions & Answers
    Ali A
    26 September 2017|
    AnswerShow all 4 answers
    Response from Mary U | Reviewed this property |
    I agree with the comments noted by the other reviewers. The resort grounds are beautiful and the pool area is really nice. There is no beach to sit on but the views are beautiful and there are many public beaches close by... More
    0
    Votes
    Ali A
    26 September 2017|
    AnswerShow all 6 answers
    Response from MAChivers | Reviewed this property |
    I don't have a single negative thing to say about the hotel. It is absolutely beautiful and the views are amazing!! When we were there it was for a business trip for my husband so they suggested the hotel. At first I... More
    0
    Votes
    ToddLi01
    8 August 2017|
    AnswerShow all 10 answers
    Response from Mary U | Reviewed this property |
    They hadn't been completed when I left on July 29th.
    1
    Vote
    Room Tips
    "The suites are fabulous, especially the one with the oversized patio overlooking the ocean."
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    ""Partial ocean view" may mean anything with any sliver of ocean visible. Try to get something on..."
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    "Ocean Front has the best views"
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    "This is a large resort. Specify your needs in advance. Our rooms were spacious but need updating."
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