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Sheraton Kona Resort & Spa at Keauhou Bay

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Sheraton Kona Resort & Spa at Keauhou Bay
Sheraton Kona Resort & Spa at Keauhou Bay
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2,299 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Kona Resort & Spa at Keauhou Bay
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Showing 2,064: English reviews
Elmhurst, Illinois
Reviewed 5 June 2016

This is an absolutely elegant property. It is right next to the ocean, and it offers beautiful views. It is a little way from the city center. However the Kona Trolley runs back & forth from 9 a.m. to 9 p.m. or so, making all the stops in-between the hotel and town. The hotel has several restaurants to satisfy your...

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2Thank wanderluster77143
Reviewed 4 June 2016 via mobile

My husband and I recently stayed at this hotel for the first part of honeymoon and we really enjoyed our stay! The hotel itself is very beautiful, as well as the two pools on the property. Rays on the Bay, their premiere restaurant is very good, and the view is stunning! Their breakfast buffet is decent, slightly overpriced. It is...

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Thank Ksantoro
East Windsor, New Jersey
Reviewed 3 June 2016 via mobile

Pros: Nice and convenient location Plenty parking space. Shuttle service The staff are extremely friendly. Cons: Very small lounge and few options. They just started to offer lounge access. It's a learning curve. I asked 2 staff at the poolside restaurant how to get to the lounge. One didn't know. The other told me 2nd floor. Actually it should be...

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1Thank Liyu G
Kailua-Kona, Hawaii
Reviewed 3 June 2016

THE SHERATON is a big architecturally cold place that has absolutely NO HAWAIIAN CHARM! BEWARE ATTENDING any events there!!!!! Instead of experiencing ALOHA you may very well be arrested (for no good reason) aside from having a good time. I am retired and live in Hawaii, am the epitome of a well mannered,person who is lucky enough to have the...

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2Thank nanialoha
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha Nanialoha, Our security team is professionally trained and equipped to keep all guests safe while maintaining a pleasant hotel atmosphere. Our staff always has our guests best interest in mind and strive to share the aloha spirit with every encounter. We are sorry to learn of your experience. Without specifics it's difficult to address the issue you encountered. We...

Newcastle, Australia
Reviewed 2 June 2016

I hate resort fees but the Sheraton Kona actually earnt theirs from the moment we stepped through the door of this huge resort. I was here for my 50th birthday and we really felt welcome. Valet was terrific, more helpful than usual (particularly Tommy), check in with Vicki was a breeze, she was really interested in us, helpful and welcoming,...

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Thank Stephen C
Draper, Utah
Reviewed 1 June 2016

This place is located on the South end of Kona but close to a small shopping center with a grocery store. Our initial experience was not positive: We were told we would be called when the room was ready but that did not happen. We had some confusion finding the room due to poor directions from the front desk and...

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Thank Richard C
Oregon City, OR
Reviewed 1 June 2016 via mobile

I am not sure about all of these reviews about being run down. Sure the Marriott was recently renovated buy for the price this is nice. Our room was clean and well kept. We got upgraded to a partial ocean view for free. The pools are lovely and the views are great. Our bed was comfy and it was quiet...

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Thank Fred_n_Aaron
Birmingham
Reviewed 1 June 2016 via mobile

Awesome Resort awesome food awesome Mai Tai housekeeping was excellent all the employees was friendly clean Resort beautiful grounds they also have a luau on the premises the pool has a beautiful waterfall in it romantic for couples beautiful scenery at night and the rooms are great and the shower is clean

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Thank Valerie M
Reviewed 31 May 2016 via mobile

We chose this hotel to have a chance at seeing the manta rays from the shore. It worked out for us because we checked every night for 3 nights and finally saw them. If you have a similar goal this hotel is ok. If you want a nice place to stay I would avoid it. The hotel rooms are old...

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2Thank Jay W
SheratonKonaPR, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review

Aloha Jay W., Mahalo for choosing Sheraton Kona Resort & Spa and for taking the time to share your experience with us. We are happy to hear you were able to see our resident manta rays. For the best viewing experience, snorkeling with the mantas is recommended. We are sorry that your overall experience fell short of your expectations. We...

Mukilteo, Washington
Reviewed 31 May 2016

I purchased this hotel from a bid website (you specify the area and the star level and the price but don't know what hotel you will get if your bid is accepted) and got it for way below the rack rate. Upon arriving I signed up for their loyalty program and got a 10% discount for most purchases on the...

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Thank StuFromWA

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Holua Bar & Grill
Holua Bar & Grill
Cuisines: American, Bar, Pub, Hawaiian
Ainakai
Ainakai
Cuisines: American
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more   less 

Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525 (Formerly Sheraton Keauhou Bay Resort & Spa)
Region: United States > Hawaii > Island of Hawaii > Kailua-Kona
Price Range: $303 - $466 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kona Resort & Spa at Keauhou Bay 4*
Number of rooms: 521
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Starwood, Hotels.com, Cheap Tickets, Travelocity and Jetsetter so you can book your Sheraton Kona Resort & Spa at Keauhou Bay reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Keauhou Bay Resort And Spa
Sheraton Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
Hotel Style:
#3 Top resorts Hotel in Kailua-Kona
#3 On the Beach Hotel in Kailua-Kona
#3 Green Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and other travellers.
67 questions
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Questions? Get answers from Sheraton Kona Resort & Spa at Keauhou Bay staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“DO NOT stay at the Sheraton Hotel in Kona Hawaii”
 of 5 bubbles , 20 Feb 2017 | Read review
“There are five suites with gorgeous big lanais overlooking the ocean.”
 of 5 bubbles KiwiCowgirl07, 20 Feb 2017 | Read review
“Higher Floors - above 4th - ask for Ocean view”
 of 5 bubbles N1623RNlindah, 18 Feb 2017 | Read review
“there are 4 building connected with varying views of sea or mountain building 4 ok but not best views”
  • could just sea the sea, great view of basketball court!
  • sunset from 7th floor building 4
 of 5 bubbles MissW55, 17 Feb 2017 | Read review
“Go for a the highest level possible”
 of 5 bubbles jsks, 16 Feb 2017 | Read review
5 of 5