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smartline Bluesun Neptun

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251 Reviews from our TripAdvisor Community

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Showing 104: English reviews
Canton of Zug, Switzerland
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 weeks ago

We travelled here during the off-peak season to get away from the big crowds but this hotel is extremely popular with tour buses. It was a free for all during meal times at their buffet restaurant. The alcoholic drinks were self-served, and saw many incidences of abuses of don't take too much. Go for dinner after an hour the restaurant... More 

Helpful?
Thank Tracey H
krvaricp, Manager at smartline Bluesun Neptun, responded to this review

Dear Tracey H, thank you for giving us a positive feedback and sharing your review with us on Tripadvisor. We hope you will visit us again and have an amazing holiday in Tucepi again. Thank you for once again giving us your trust. Sincerely, Jure Juran, Accommodation Manager More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 October 2016 via mobile

We only booked a week here as we weren't sure what to expect and what the area would be like. We didn't want to go home at the end of the week, we fell in love. The hotel and rooms were spotless, the rooms were cleaned everyday and bedding was also changed daily. The room had a decent size bed... More 

Helpful?
Thank Joanna W
krvaricp, Manager at smartline Bluesun Neptun, responded to this review

Dear Joanna W, thank you for your extremely positive feedback and all the kind compliments given to all aspects of our service. We are glad that you have spent a lovely holiday in our Bluesun Hotel Neptun and fell in love with Tucepi. We hope for your repeat visit, it would be great honor for us. Best regards from Tucepi,... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 October 2016 via mobile

Do not come here if you are English!! Me and my mum are the only English people here.everyone is germam.never meet so many rude and ignorant people in all my life.staff aren't much better either.never felt so excluded. Not only ever person had smiled and said hello our whole stay. Food isn't great,same old stuff. Excursions were all canceled because... More 

Helpful?
1 Thank Bubadye
krvaricp, Manager at smartline Bluesun Neptun, responded to this review

Dear Bubadye, thank you for your review, we appreciate your honesty. We are sorry our hotel didn't quite meet your expectations. We would have loved if you had been more specific about our staff. We will make sure to investigate mentioned events and take certain steps, thank you for being open with us. We hope you enjoyed Croatia and Tucepi... More 

2 reviews
Reviewed 9 October 2016

This was my first time travelling with my boyfriend's family, also my first time at an all inclusive hotel. My hopes were very high and they had told me much about their earlier experiences at different hotels with all inclusive. -Last meal? When we arrived, they rushed us downstairs for lunch (which was almost over, it was like 20 minutes... More 

Helpful?
Thank Kristin Marie B
krvaricp, Manager at smartline Bluesun Neptun, responded to this review

Dear Kristin Marie B, thank you for your review, we appreciate your honesty. We are sorry our hotel didn't quite meet your expectations. The reason why lunch couldn't be your last meal is that our check out is until 11:00, and lunch lasts between 12 - 14:00 h. We have HACCP certificate, which guarantees food, hygiene and standard quality, thus... More 

Dubrovnik, Croatia
Level Contributor
8 reviews
Reviewed 8 September 2016 via mobile

The staff is really friendly, literally couldn't find no staff member that was not smiling and happy to help you(the receptionists, the restaurant's staff, the cleaning lady and the lady in the gym). The rooms are very comfortable and clean, and the furniture modern, more than some three-star hotels usually offer. The food is good and there is plenty to... More 

Helpful?
Thank nadina91
krvaricp, Manager at smartline Bluesun Neptun, responded to this review

Dear nadina91, thank you for writing us such a lovely review and awarding us with the highest rate possible. We are glad to see you were satisfied with our pool, location, rooms, restaurant and of course, our kind staff. We are grateful for this special mention of our staff, reviews like yours make us feel even more proud of them.... More 

cardiff uk
Level Contributor
124 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 6 September 2016

Good points... Had a lovely room in main block, with beautiful views...we had paid extra so felt it was worth it. Restaurant very well run...two areas each with own buffet and help yourself drinks. All inclusive worked well for us, though no sparkling wine, except in pay bar. Very good food and lots of local specialities. Staff extremely helpful and... More 

Helpful?
Thank vjj
krvaricp, Manager at smartline Bluesun Neptun, responded to this review

Dear vjj, Thank you very much for sharing your experience. We are happy to hear that you and your family have left home with a smile. We highly value that you have chosen Tucepi and All Inclusive vacation concept in hotel Neptun. Our hope is that you will entrust us with your next holiday... As for your observations regarding lifts,... More 

Canterbury, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 September 2016

Ideally situated just a few metres from the beach. ( beach is small pebbles like a lot of the area ). We had brilliant rooms over looking the sea with a balcony, rooms are a bit narrow but still comfortable, we had the sofa bed made up for our grand daughter otherwise there would have been more room. The sofa... More 

Helpful?
Thank Peter A
krvaricp, Manager at smartline Bluesun Neptun, responded to this review

Dear Peter A, Thank you for sharing your enjoyable moments. We are lucky to have a a nice and enthusiastic animation staff whose positive energy is contagiously cheerful and fun ! Stay in good spirits... and hope to welcome you again soon... Kind regards, Jure Juran Accommodation Manager More 

London, United Kingdom
Level Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 29 August 2016

The Bluesun Neptun is a good family hotel which provides all-inclusive accommodation right on the beach in the wonderful resort of Tucepi, nestled between massive mountains and the beautifully clear Adriatic sea. We stayed in one of the outer blocks, 2 mins from the pool area and restaurant. We had three double rooms, each of which was modern, clean, with... More 

Helpful?
Thank Haddock2012
krvaricp, Manager at smartline Bluesun Neptun, responded to this review

Dear Haddock2012, thank you so much for your wonderful review and the high rate you have awarded us with. We would love to see you again in Bluesun hotel Neptun. Thank you for complimenting our rooms, facilities and location. We are looking forward to welcome you again in beautiful Tucepi. Thank you for giving us your trust. Best wishes, Jure... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 27 August 2016 via mobile

Stayed here for a week at the beginning of August and would definitely recommend this hotel! The hotel throughout was spotless and our room was spacious will loads of hangers and storage space. I would recommend booking excursions with the hotel as they are very reliable and the transfers were always on time. We did Dubrovnik, Plitvice lakes, Krka national... More 

Helpful?
1 Thank BethanyE123
krvaricp, Manager at smartline Bluesun Neptun, responded to this review

Dear BethanyE123, thank you so much for giving us your trust and awarding us with the highest rate. We feel truly proud knowing that you have recognized all the effort our staff and management put in. We appreciate all your compliments, especially the ones given to our excursions and reception staff. It would be lovely to welcome you again next... More 

Paris, France
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 August 2016

Keep in mind we arrived at this location for our last 5 days in Croatia and had stayed in many places prior...Dubrovnik, Havar, Plitvice, Seget...but sadly our trip did not end on a high note. The pool area is very sparse and has a bit of a run down feel. The "lawn" isn't very attractive and the pool area is... More 

Helpful?
2 Thank mstraveler555
krvaricp, Manager at smartline Bluesun Neptun, responded to this review

Dear mstraveler555, thank you for your honest review. We feel sorry some of our hotel's aspects didn't quite meet your taste or expectations, but we are grateful for your observations and for being open with us. By doing so, you help us tremendously to improve our service and guests experience. Sincerely, Jure Juran, Accommodation Manager More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Free Parking
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Renovated in 2014, the all inclusive Bluesun Hotel Neptun is only 30 meters from the beach and is adjacent to the promenade walkway. Surrounded by old olive trees and other Mediterranean vegetation, the Neptun provides a beautiful ambiance for a summer holiday for families with children. ... more   less 

Additional Information about smartline Bluesun Neptun

Address: Slatina 4, Tucepi 21325, Croatia (Formerly Bluesun Hotel Neptun)
Region: Croatia > Dalmatia > Split-Dalmatia County > Tucepi
Price Range: $116 - $341 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — smartline Bluesun Neptun 3*
Number of rooms: 254
Reservation Options:
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Also Known As:
Bluesun Hotel Tucepi
Hotel Style:
#3 On the Beach Hotel in Tucepi
#5 Family Hotel in Tucepi
#5 Romantic Hotel in Tucepi
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Questions & Answers

Here's what travellers have asked, with answers from smartline Bluesun Neptun staff and other travellers.
24 questions
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Questions? Get answers from smartline Bluesun Neptun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a sea view room, it is totally worth it!!”
 of 5 bubbles 770TraceyW, 15 Nov 2016 | Read review
“All rooms good”
 of 5 bubbles petera110, 3 Sep 2016 | Read review
“I would have stayed in Makarska knowing what I do now.... it appears only the rooms in the tower have beachside views.”
 of 5 bubbles mstraveler555, 26 Aug 2016 | Read review
“The annexes are quieter.”
 of 5 bubbles 472jernejg, 15 Aug 2016 | Read review
“The annexe rooms at the back are quieter and really nice views.”
 of 5 bubbles junebloor, 11 Aug 2016 | Read review
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