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Hilton Garden Inn Omaha West

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#14 of 81 Hotels in Omaha
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Hilton Garden Inn Omaha West
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406 Reviews from our TripAdvisor Community

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Showing 401: English reviews
Omaha, Nebraska
Reviewed 6 January 2017

My husband and I stayed for three days. Everything was clean and efficient. Our breakfast offered fresh eggs, cooked to order and were good, but the precooked bacon and sausage were just average. I must say breakfast for $9.95 was reasonable, and probably nothing I should complain about. We would definitely go back, but would probably skip the breakfast.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Smillw
Lisa W, General Manager at Hilton Garden Inn Omaha West, responded to this review

Dear Smillw, Thank you for taking the time to share your experience. I'm happy to hear that you found the hotel clean and efficient. We do offer full cooked to order including the bacon & sausage. I'm so glad to hear that you would return if in Omaha again. Sincerely, Lisa Westra

Lincoln, United States
Reviewed 4 January 2017

Best part of this place was the shuttle service to and from anywhere we wanted to visit within range of hotel. I would recommend this place and will return myself. Staff was very friendly one of the best hotel bartenders I've come across.

Review collected in partnership with Hilton Garden Inn
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Thank James W
Lisa W, General Manager at Hilton Garden Inn Omaha West, responded to this review

Dear James W, Thank you for taking the time to leave a great review on TripAdvisor. We are so happy to hear that you thought the staff was friendly and you thought Dave was an excellent bartender. We are fortunate to have him and I'll share your review with him. I'm also glad to hear you were able to enjoy...

Hastings, Nebraska
Reviewed 11 December 2016

The only complaints I have are the pillows were terrible and the sofa had 2 tears in it. I used 3 pillows to get the fluff of one normal pillow! The sofa bed had 2 large tears in the fabric. Service was good, when I called at 11 pm for more pillows they brought them right up.

Review collected in partnership with Hilton Garden Inn
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Thank chriseP1701IG
Lisa W, General Manager at Hilton Garden Inn Omaha West, responded to this review

Dear chriseP1701IG, Thank you for taking the time to leave a review regarding your recent stay. I sorry to hear that your pillows were unsatisfactory. I'm curious if you could let me know what room you were in. We have just replaced all of our sofa sleepers, mattresses and bedding, so it is very concerning to me that there were...

Des Moines, United States
Reviewed 9 December 2016

Always prefer to stay at this location when traveling to Omaha for business. Comfortable & clean rooms, great beds, nice staff, decent bar, shuttle service, easy location, safe area, lots of restaurants & shopping in the area if you have extra time.

Review collected in partnership with Hilton Garden Inn
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Thank Cynthia L W
Lisa W, General Manager at Hilton Garden Inn Omaha West, responded to this review

Dear Cynthia L W, Thank you for the wonderful review. It is so good to hear that we are your preferred hotel when visiting Omaha. We are happy that you are able to enjoy the amenities that we offer such as the bar and shuttle. It is also nice that you found our guestrooms clean and comfortable and a nice...

United States
Reviewed 8 December 2016

Great location, friendly staff and nice ammenities. Close to nice mall and other places to eat. Shuttle service within 5 miles also. Lobby area nice to hang out and watch TV and sit by fire place. Would reccomend.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Q7717GYpamb
Lisa W, General Manager at Hilton Garden Inn Omaha West, responded to this review

Dear Q7717GYpamb, Thank you for the wonderful 5 star review!!! I am so happy to hear that you found the hotel location convenient with nice amenities and friendly staff. We are glad that you were able to relax in the lobby by the TV and fireplace. I hope you opted for the warm shuttle with front door drop off and...

DALLAS, United States
Reviewed 6 December 2016

I stay here every time I come to Nebraska. 2 times a month. They are professional and do a great job. Clean rooms and work out area is also great! I do not use room service but I eat there and ti is great they also remember me as well.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank jamessO3373BF
Lisa W, General Manager at Hilton Garden Inn Omaha West, responded to this review

Dear jamess03373BF, Thank you for your wonderful review!! I am so happy to hear that we are your go to hotel when traveling to Omaha. It is so great to hear that the staff is professional and that you are able to enjoy the other amenities that we offer. We try to remember our frequent guests as much as possible....

Kearney, Nebraska
Reviewed 4 December 2016

Excellent location ! Staff is superb! Rooms super clean and comfortable ! Recommend this to all! Food selection at breakfast was good! Pool and hot tub were clean and operational! Had refreshments in lobby when we checked in as welll

Review collected in partnership with Hilton Garden Inn
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Thank A5148WMscottk
Lisa W, General Manager at Hilton Garden Inn Omaha West, responded to this review

Dear A5148WMscottk, Thank you for the excellent review!! I am so happy to hear that you found the guest rooms clean & comfortable and that you were able to enjoy the pool and hot tub. I'm also glad to hear that you found the location very convenient and that you had a satisfying breakfast. We hope you will stay with...

Duvall, Washington
Reviewed 2 December 2016 via mobile

Pretty par for the course Hilton Garden Inn. Staff was nice, things seem decent overall. However.... the shower in my room is a MESS. Black mold patches on the tile, and it doesn't drain. 5 minutes into a shower and it's backed up... nuts. If I had my daughters with me I'd freak out. And something just seems off- I...

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Helpful?
Thank j0hnbull
Lisa W, General Manager at Hilton Garden Inn Omaha West, responded to this review

Dear j0hnbull, Thank you for taking the time to leave a review. I'm sorry to hear that your stay was disappointing and that you were unhappy with your guest room shower. We appreciate you Diamond status and I apologize that you did not receive an upgrade. We do our best to upgrade our Hilton Honors members whenever possible. We do...

Howells, Nebraska
Reviewed 30 November 2016

We stay here at least a couple times a year when spending a weekend in Omaha! We are a couple hours away to the NW of Omaha so the location is a plus, and this is well maintained,clean, and very functional hotel!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank hermank961
Lisa W, General Manager at Hilton Garden Inn Omaha West, responded to this review

Dear herman961, Thank you for the 5 star review on TripAdvisor! We are so happy to hear that we are your favorite Omaha hotel. I hope that you will continue to return again and again. Sincerely,

Omaha, Nebraska
Reviewed 30 November 2016

VERY nice hotel! The lobby is a great place to hang out, the bed linens are super soft, and it's near EVERYTHING! Restaurants, shopping, easy access from Dodge Street...this hotel was a perfect choice while visiting friends and family for Thanksgiving.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 161jeannettem
Lisa W, General Manager at Hilton Garden Inn Omaha West, responded to this review

Dear 161jeannettem, I am so happy to hear you had a great stay here at the HGI Omaha West! I'm glad you were able to enjoy the lobby and the nearby amenities, and that you found the accessibility so convenient. I hope that you will stay with us again the next time you are in Omaha. Sincerely,

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Omaha West

Address: 17879 Chicago St, Omaha, NE 68118-2914
Region: United States > Nebraska > Omaha
Price Range: $161 - $325 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Omaha West 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Hilton Garden Inn West Omaha Hotel Omaha
Hilton Garden Inn Omaha
Hilton Omaha
Omaha Hilton
Hotel Style:
#5 Family Hotel in Omaha
#7 Business Hotel in Omaha
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Omaha West staff and other travellers.
1 question
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Nashville, TN
over a year ago

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Questions? Get answers from Hilton Garden Inn Omaha West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were in room 306 - very quiet and not near ice machines or elevator.”
 of 5 bubbles 552lianab, 6 Mar 2017 | Read review
“Ask for a top level room.”
 of 5 bubbles mph1230, 23 May 2016 | Read review
“The shuttle driver is awesome, ask her for tips on where to eat in the area”
 of 5 bubbles Warren278, 29 Apr 2016 | Read review
“You are not staying at this hotel for the view... any room is a good one!”
 of 5 bubbles CruzinDNA, 20 Apr 2016 | Read review
“Away from elevators & ice machines”
 of 5 bubbles sfgardener, 13 Apr 2016 | Read review
5 of 5