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Candlewood Suites Springfield

Overview
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2501 Sunrise Dr, Springfield, IL 62703-5773 See on map
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Suites
Fitness centre
Kitchenette
Pets Allowed
2.5 Star accommodation
Additional information
Visit hotel website
Offers from Candlewood Suites Springfield
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About
Description
We are the newest extended stay hotel in the Springfield, Illinois area. The Candlewood Suites is just minutes away from numerous Abraham Lincoln sites including the new Lincoln Presidential Library and More Museum, Lincoln's Home, Lincoln's Tomb and New Salem State Park. Other points of interest a short drive away include the Illinois State Capitol, Abraham Lincoln Capitol City Airport, Illinois State Fairgrounds, the Dana-Thomas House and Knight's Action Park. We are also centrally located to several business and government offices, medical centers, restaurants and retail shops. Consider Us Home and experience our Comforts of Home Bedding Collection. Enjoy high-speed Internet and full kitchens in spacious guest rooms for longer visits. Candlewood Suites provides free laundry facilities, unlimited access to a state-of-the-art business center, an exercise room and the Candlewood Cupboard convenience store for meals and snacks. Pets are welcome with a $100 non-refundable fee. Current shot documentation is required. A pet policy must be signed at check-in. Room cleaning is provided once every 7 days. Maximum number of people allowed per room (including children) is 2 in a room with 1 bed and 4 in a room with 2 beds. The front desk is open 24-hours a day. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet (WiFi)
Business Centre with Internet Access
Dry Cleaning
Laundry Service
Meeting Rooms
Microwave
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Pool
Beachfront
Room Service
Restaurant
Bar/Lounge
Spa
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Business
,
Family
,
Romantic
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Family
,
Romantic
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
110
Price range
US$67 - US$100 (Based on Average Rates for a Standard Room)
Also Known As
Candlewood Suites Springfield Hotel Springfield
Location
United States > Illinois > Springfield
Nearby
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Dana-Thomas House
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Reviews & more
232Reviews
38Photos
3Q+A
34Room tips
Traveller rating
  • 165
  • 37
  • 19
  • 5
  • 6
Time of year
Traveller type
Language
  • Filter
  • English
Show reviews that mention
I travel alot for work and that being said, you don't always meet the friendliest of staff. However meeting LeaVell was one of the best experiences I've had in quite a while he was friendly, very helpful and made my stay feel all the more welcome! Hands down he has made my stay a
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Response from Carlos S, Operations Manager/AGM at Candlewood Suites Springfield
Responded 4 weeks ago
Dear Ciiku W, Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area.
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LeaVell & Kris during check In was amazing and very informative. Definitely will bring my family back to this establishment. The room was clean and the gym is nicely put together. I did not see a “do not disturb” sign but other than that I love the place
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Response from Carlos S, Operations Manager/AGM at Candlewood Suites Springfield
Responded Nov. 5, 2018
Dear Tek, Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let LeaVell & Kris know that they made an impact during your stay. We hope to welcome you back to the hotel soon!
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+5
I stayed here for two nights in August 2018. The hotel is a basic extended stay style hotel. Each room comes equipped with a kitchenette with a burner and dishwasher. The bed is not particularly comfortable. The TV is old and the DVD player was not properly connected. The WIFI wo
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Response from Carlos S, Operations Manager/AGM at Candlewood Suites Springfield
Responded Oct. 31, 2018
Dear Ramses818, Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.
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What a mess! When arriving at Candlewood Suites, we learned that they had been overbooked and there was nowhere for us to stay. The girl at the front desk said that a party of 31 had stayed over an extra day... What hotel allows that to happen, knowing that new people were coming
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Response from Carlos S, Hotel Operations Manager/AGM at Candlewood Suites Springfield
Responded Aug. 16, 2018
Dear Jessie, Thank you for your comments. This issue was never brought to management attention. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Please feel free to call me at the office number below. Hospitably, Carlos Stakely 1-217-522-5100
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We booked a room using our reward points as we are IHG Rewards members. It was late in the evening, so I decided to call the front desk and let them know I would be a late arrival after 10 p.m. When we gave them our info, they couldn't find the reservation. I had to give them the
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Response from Carlos S, Assistant General Manager at Candlewood Suites Springfield
Responded Jul. 3, 2018
Dear Guest, I hope this notes finds well. We have sent your feedback to the personnel concerned. Iapologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally.
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No daily housekeeping???? How does that work? Can. You request fresh towels in the morning???
We had to wait an hour and a half to receive new towels
0 votes
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Is there an elevator/lift?
Yes the hotel has an elevator.
0 votes
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Are the double beds in a separate bedroom?
No - our double bed rooms do not have two separate rooms. The room has a full kitchenette with two double beds in the room.
0 votes
"Stay at another hotel for the best room."
"On the Residence Inn side of the hotel, and not the room behind the elevator."
"We always prefer ground-floor rooms."
"We stay on the first floor, no noise, but our encounter with Mr LeaVell was heaven sent. Thank you Mr, L eaVell"
"Don't know, stayed on the 4th floor"
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