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Candlewood Suites Springfield

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Traveller (16)
Room & Suite (22)
Overview
  • Excellent74%
  • Very good15%
  • Average7%
  • Poor2%
  • Terrible2%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Suites
Fitness centre
Kitchenette
Pets Allowed
2 Star accommodation
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Additional information
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Rooms
Sep. 30Oct. 1
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (229)
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Traveller rating
164
36
17
5
6
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LanguageEnglish
164
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6
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All reviewsstove toppots and pansfull size refrigeratorhonor systemno daily maid servicefree laundryfront deskhome away from homeroom was cleanfirst floorother hotelsa great staypantrymicrowaveconferenceinterstate
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1 - 5 of 228 reviews
Reviewed August 13, 2018

What a mess! When arriving at Candlewood Suites, we learned that they had been overbooked and there was nowhere for us to stay. The girl at the front desk said that a party of 31 had stayed over an extra day... What hotel allows that...More

1  Thank Jessie B
Response from Carlos S, Hotel Operations Manager/AGM at Candlewood Suites SpringfieldResponded 4 weeks ago

Dear Jessie, Thank you for your comments. This issue was never brought to management attention. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it...More

Hotel's Favourite
Reviewed May 31, 2018 via mobile

I’m just finishing up a 2 week stay at Candlewood and I’m very pleased with my experience. The room was very clean and had everything I needed for my stay (full size refrigerator, microwave, stove top etc.). The staff was always very nice and I...More

Thank Scraggsy123
Response from Carlos S, Assistant General Manager at Candlewood Suites SpringfieldResponded July 3, 2018

Dear Scraggsy123, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

Reviewed July 1, 2018

We booked a room using our reward points as we are IHG Rewards members. It was late in the evening, so I decided to call the front desk and let them know I would be a late arrival after 10 p.m. When we gave them...More

1  Thank AppalachianWanderers
Response from Carlos S, Assistant General Manager at Candlewood Suites SpringfieldResponded July 3, 2018

Dear Guest, I hope this notes finds well. We have sent your feedback to the personnel concerned. Iapologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me...More

Reviewed June 20, 2018

Went for a family trip and it was a nice room. Was a bit surprised that they only clean the rooms once a week, but it was okay because we’re clean people and I didn’t mind asking for new towels. It is in a very...More

Thank cbrown574
Response from Carlos S, Assistant General Manager at Candlewood Suites SpringfieldResponded July 3, 2018

Dear Cbrown574, I am so glad to hear that we were able to offer you a refuge from your busy schedule. Lookingforward to welcoming you back soon.

Reviewed June 13, 2018 via mobile

Made a reservation with Tracy a very nice lady I cannot say anything good about Janie and Chris they cancelled our reservation without our knowledge did not contact us we have no room they're not very nice people Chris included he said Janie made the...More

Thank Mark K
Response from Carlos S, Assistant General Manager at Candlewood Suites SpringfieldResponded July 3, 2018

Dear Mark, I hope this notes finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let...More

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About
Description
We are the newest extended stay hotel in the Springfield, Illinois area. The Candlewood Suites is just minutes away from numerous Abraham Lincoln sites including the new Lincoln Presidential Library and ...More Museum, Lincoln's Home, Lincoln's Tomb and New Salem State Park. Other points of interest a short drive away include the Illinois State Capitol, Abraham Lincoln Capitol City Airport, Illinois State Fairgrounds, the Dana-Thomas House and Knight's Action Park. We are also centrally located to several business and government offices, medical centers, restaurants and retail shops. Consider Us Home and experience our Comforts of Home Bedding Collection. Enjoy high-speed Internet and full kitchens in spacious guest rooms for longer visits. Candlewood Suites provides free laundry facilities, unlimited access to a state-of-the-art business center, an exercise room and the Candlewood Cupboard convenience store for meals and snacks. Pets are welcome with a $100 non-refundable fee. Current shot documentation is required. A pet policy must be signed at check-in. Room cleaning is provided once every 7 days. Maximum number of people allowed per room (including children) is 2 in a room with 1 bed and 4 in a room with 2 beds. The front desk is open 24-hours a day. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Free Parking
Business Centre with Internet Access
Dry Cleaning
Laundry Service
Meeting Rooms
Microwave
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Pool
Beachfront
Room Service
Restaurant
Bar/Lounge
Spa
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Best Value
,
Business
,
Family
,
Romantic
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Best Value
,
Business
,
Family
,
Romantic
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Best Value
,
Business
,
Family
,
Romantic
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Photos
Traveller (16)
Room & Suite (22)
Questions & Answers
Ask a question
kellyann89
September 7, 2015|
AnswerShow all 4 answers
Response from Marquia H | Reviewed this property |
We had to wait an hour and a half to receive new towels
0
Votes
Tee1951
September 1, 2015|
AnswerShow all 7 answers
Response from Lysa L | Reviewed this property |
Yes the hotel has an elevator.
0
Votes
Ricochet2272
January 10, 2015|
Answer
Response from gmcandlewood | Property representative |
No - our double bed rooms do not have two separate rooms. The room has a full kitchenette with two double beds in the room.
0
Votes
Room Tips
"Stay at another hotel for the best room."
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"On the Residence Inn side of the hotel, and not the room behind the elevator."
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"We always prefer ground-floor rooms."
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"We stay on the first floor, no noise, but our encounter with Mr LeaVell was heaven sent. Thank you Mr, L..."
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